Stealing Cable

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I'm Here A Lot
Posts: 5

Re: Stealing Cable

I agree there should be more hotlines or forums
I'm a Trusted Advisor
Posts: 32,018

Re: Stealing Cable

Hello rmbooks

This has been mentioned in the Idea Box. Hopefully soon they will add it!
Resident Expert
Resident Expert
Posts: 13,988

Re: Stealing Cable


Since the stealing cable, in many cases, can just be speculation (its not always cut and dry if the person is or not, etc).. there needs to be a place to report it.

Even if just a submission form, a enter Address (and unit, etc) of wher you beleive its going on, then they can do back end, and even send someone out checks, to verify, etc.



I'm Here A Lot
Posts: 5

Re: Stealing Cable

This is not speculation, the house I'm leaving in has 2 distinct apts - upstairs & downstairs. I'm downstairs, pay my roger bills before due date. When someone upstairs splices into my cable I notice the different right away my computer runs slower than usual when I run a internet speed test (speedtest.net) or a ping test (pingtest.net) the speed test it tells me the speed of the computer & no my computer isn't even 2 years old. When they use my basic tv cable my tv doesn't work properly & when they use my phone there is static & break up of conversations - as going under a tunnel with a cell phone. As I said in a previous conversation in the grey box attached to the wall of the house 2 technicians had dissconnected upstairs of thier splicing - the reason why I wasn't getting proper connection is the filter was gone & there were 2 - 2 way spliters attached. The only reason why I know is because I watched both technicians open the grey box on the wall. It is ok to talk & watch what the tech's are doing. Actually I wanted to see for myself what upstairs had done.

I'm Here A Lot
Posts: 5

Re: Stealing Cable

I have noticed that Rogers now uses link-on as a sub-contract for installation along with repair & maintenance. This company is incompetent, liars; thief’s & has very rude techs which look upon people especially women as inferior. With regards to stealing cable I had to call the Rogers office & lodge a complaint against link-on. Sept 29 link-on come in spliced upstairs again onto my line assuring me they are a paying customer of Rogers - what a lie. Because of this splicing it interfered with my phone I again had to call set up an appointment for Oct 10 - the link-on tech opened the grey box on the outside of the house did nothing to it & changed a few wires on the inside & proceeded to tell me that my security system was the problem which is bull - I have had my system hooked up since I have had Rogers with no problems with my cable only until upstairs started to splice into my line - this is one of the key question to ask “Is the security system interfering with the cable – the answer is NO” & also this tech assured me that upstairs is a paying customer without even having dispatch to cross reference how many accounts are at this address as Roger has in the past & this is way upstairs has been disconnected from my line now 3 times. When I lodged the complaint with Rogers’s office they cross referenced the address to see how many accounts are in the system for this address - upstairs is not a paying customer verified as the Rogers tech had verified in the past. When link-on came in to repair my problem which is reoccurring every time upstairs splices into my line (I get bad reception either my tv, internet speed or phone) I always ask a few key question to see if link-on knows there stuff sadly no very incompetent. Once I made the complaint with the Rogers office & spoke to a supervisor in tech he rectified the problem & now upstairs is not connected & he also made an appointment to have a tech come out to make sure everything is working properly - guess what no one showed, I called tech support & the work order was pending so again I will have to lodge a complaint on Tues regarding incompetency. I also asked the supervisor a question: “if upstairs were to hook up again will the tech need to come into my apt to set upstairs up – the answer is NO” This is very discouraging when you can't trust the link-on techs that come to your home. Am I angry you better believe it.

If this is persistent problem I believe the next step is to have Marketplace address the incompetency & stealing of cable.

 

 

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