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Starter package channels

cpyalls
I've Been Here Awhile

Website says up to 35 channels.

 

When you click on "see channels included", there are only a couple handfuls of channels package  shown on the website.

 

What is the catch?  I'm trying to reduce my ridiculously high bill, because my 2 year term ended in August 2016.

 

I would like to find out what you get with the starter package

 

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Re: Starter package channels

RogersMaude
Moderator
Moderator

Good evening @cpyalls,

 

Welcome to the Forums!

 

In order to see what channels are included in the Starter Package, please click on the following link: http://www.rogers.com/consumer/tv/starter-package

 

Then, you will see this :

Sans titre.png

Click on "See channels included >", to access a list of the channels that come with the package in question.

 

Hope this helps!

 

RogersMaude

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15 REPLIES 15

Re: Starter package channels

RogersMaude
Moderator
Moderator

Good evening @cpyalls,

 

Welcome to the Forums!

 

In order to see what channels are included in the Starter Package, please click on the following link: http://www.rogers.com/consumer/tv/starter-package

 

Then, you will see this :

Sans titre.png

Click on "See channels included >", to access a list of the channels that come with the package in question.

 

Hope this helps!

 

RogersMaude

Re: Starter package channels

BS
I'm a Senior Advisor

@cpyalls  It is a very good question, as the availability of channels on any package are a bit confusing.

 

There are 35 listed guess since it says 35+ means minimum 35, may add more, but for now 35.

 

But note the following - one is "on demand" channell 100, which you get by pushing the on demand button on the remote - not really a channel, but on demand pay per view movies, other pay per view items, some pay and purchase options, and where stations provided it, limited copies of previous shows from this season so you can choose to watch a show you may have missed. The stored TV shows are free, plus you can also access the same material off line with on demand using anyplace TV, so you could watch by logging onto an Internet connection in Canada - only the material you are subscribed to that is available on demand will be there.

 

Others you may not really care about - Rogers local TV, the weather network, Ontario parliment, ICI tele which is french, which you may or may not want, CPAC french and English, Aptn which is aboriginal - most of these are mandated as required by CRTC.

 

Only networks are ABC, CBC, CBS, CITY, CHCH, FOX, and CTV and CTV two Global and NBC, and Omni , TVO, and Global - all local networks and available from US if you are near Lake Ontario. - Majority of these, ifyou live in the Toronto areas, you could get off a quality over the air digital antenna in full digital, so if you are looking to reduce costs, the stuff in that package, personally, you can cut the cord and get it for the cost of equipment - 

 

Keep in mind, you will also be required to purchase or rent a terminal at 12.95 per month, 319 to buy. I personally wouldn't recommend buying, as you are getting not new, but refurbished, so rent, because things will obviously be changes in boxes in the future year or so. If you want PVR capability, that will be a higher cost at 24.95, so you can see how the costs begin to add up and you begin to approach what you may actually already have. Same is true with all the companies at the moment, not unique to Rogers. Oops, forgot, also a 49.99 install fee, which may possibly be waved, since all you would probably be doing is swapping out a box, but it is there in the details.

 

You can also add on the Theme packs listed, but you will be very quickly be adding costs, and you may find that one of the lower end packages may be better, but probably close to what you may be already paying. Premium services like HBO and TMN are more too, but available.  

 

Bundling is a way to save some money, if you need the bundled services.  Also, contact them and discuss options, possibly retentions may be able to come up with some kind of deal. At least get them to discuss every option they can give you and have an idea of just what you are after - specific channels, that you may loose can add costs, or not even be available, and with the theme packages, you may still be getting things you don't want (pick and pay next year may change that whole option, so you may want to take a bit of time to see what is coming)

 

Also keep in mind, that the CRTC mandated pick and pay of individual channels and packages comes fully into place January 1st 2017, but may also be transitory at that point as things settle down and the competition all see what each other are doing.

 

Lots to think about for sure.

 

Good luck.

 

Bruce

Re: Starter package channels

Georges1
I've Been Here Awhile

Clicking on the link, the blue box or the yellow arrow does not take me to the starter chanel list. it takes me to "rogers.com/consumer/home" and that page does not contains any links to the starter chanel list.

Re: Starter package channels

57
Resident Expert
Resident Expert

@Georges1:

 

Make sure that your browser has JavaScript enabled and perhaps also allows popups. The list of channels (pictures of the channel logos) pops up when you click on the "see channels included" link.

 

I assume that if JavaScript is not enabled it takes to to another page that doesn't provide the information you want (which happens on a lot of websites).



Re: Starter package channels

Georges1
I've Been Here Awhile

I confirmed that JAVA was enabled and I turned pop-up off (no blocking)

 

Result: The link still does not work and the blue box still does nothing on either of my two computers. 

 

What do you propose now?

Re: Starter package channels

57
Resident Expert
Resident Expert

You cannot click on the blue box, or the yellow arrow in post two - they are not links. You need to go to the following link (from post 2) first:

 

http://www.rogers.com/consumer/tv/starter-package#/starter-channels

 

From there you can click on "see channels included" and then you should be able to see the channels pop-up.  If not, perhaps try a different browser?

 

Here's what the pop-up looks like.  It may take a few minutes for the picture below to be approved:

 

Starter.png



Re: Starter package channels

Georges1
I've Been Here Awhile

Even with all my internet security off I am still unable to reach this link. It keeps bouncing me back to "http://www.rogers.com/consumer/home#/starter-channels" without any explanation or malfunction indication. 

 

Java is still on and the pop-up blocker is off.

 

Any other suggestions?

 

Georges

Re: Starter package channels

The Starter Package listing at https://www.rogers.com/consumer/tv/starter-package#/starter-channels with postal code K1C 2W1 (Ottawa) lists PBS Watertown HD (WPBS) channel 64, but it has no tick, has no Theme Pack and has no Stand-alone add on.

ie it appears to be not included in the Starter Package and there is no way to add it.

According to Haicha from Rogers in Montréal, according to her system, PBS Watertown HD (WPBS) channel 64 is included in starter package, select, popular and premier. She says:

"When I look into my system it says it is part of the starter package, select, popular and premier,  they may have forgoten to add it online."

Can you confirm that PBS Watertown HD (WPBS) channel 64 is in the Starter Package?

Can you get the online listing at https://www.rogers.com/consumer/tv/starter-package#/starter-channels to show that it is?

Re: Starter package channels

Popular vs Popular Specialty Package

 

Spoke with rogers billing and wanted to know if anybody could confirm but I have the gigabit 3 service bundle wich lists the popular package and then under extra channels lists Popular Specialty package.  Billing is saying they are the same thing.  If somebody knows if they are different is there a list of what is in the Popular Specialty Package?  I was getting space HD until needing to swap out a reciever the other day anybody else with the Gig package getting space?

 

 

Ed.

 

Re: Starter package channels

BS
I'm a Senior Advisor

This is where the most recent changes in package marketing packages and bundles get confusing.

 

There are now four bundle packages, and the 1 GBu Internet and next down 150U include the same TV package which is the popular, not the premier, and the popular does not include space. Space would be 7.00 to add, or you go to the related theme package at 10.00 which actually brings you closer to the premium package.

 

If you go to this link, you can see the differences (now), unfortunately, the plans changed 2 days ago, and don't ask me what you got in the previous bundling model they stripped that reference material as they always do and has always been a complaint when trying to compare old versus new.

 

Although not shown in the web site, you can call in and work out a mix and match of the different levels of the feature set of services in the bundle - so you could find out how much the new package of 1GB Internet with the Premium Package would cost, but you would have to contact them.

 

You can see difference in Popular and Premium here http://www.rogers.com/consumer/tv?ipn=1#/channels

 

You can also dig under the starter package and see what your mixes and comparisons would be against the above (they aren't together at this time).

 

You have to select your area via postal code. And channel mixes differ by area.

 

As to why you have lost space - maybe they swapped your bundle into the new ones - I would call and enquire why - just swapping out your terminal should not have changed your existing plan typically.  I really can't explain.  I had this happen once when making a minor bandwidth change and it required me to change modems - was not supposed to impact my received Internet services, or cost, but when they switched the modem, I ended up with a change in package.

 

Check your last bill and see what your services are described as compared to what they are talking to you about now.

 

It is early in the change over, and confusion abounds every time package and bundling packages have occurred in my experience.  So what she is describing to you is correct, Premium includes space, and costs more, and is not in the on-line web site listed packages, but you can create different package mixes via contacting them directly, and what are now level 3 and 4 (starter is level 1 now) do not include the premium, so therefore no Space either, along with 40 other channels that would not be there.

 

They are now required to tell you in advance of any changes of influences on your current bundles (requirement announced in December 2016, now implemented).

 

Contact @CommunityHelps by Private message under your pofile (do not include the @ sign, twitter, facebook messenger, or call them directly at the contact numbers.

 

Accients do happen, as well as micommunication - hope it works out - let us know.

 

Bruce

 

 

Re: Starter package channels

Ed15
I'm Here A Lot

Thanks Bruce, I will check my bill when the next one comes through.  

Re: Starter package channels

Tatndeed
I've Been Around

TV basic -being denied 24.99 month - told I need a internet package with TV for $99 .

 

Why am I being denied the basic tv package at 24.99? I was told because I have Rogers Connected for Sucess internet that I cannot get Rogers cable tv! I live in an apartment complex that only allows Rogers cable tv & Rogers wants me to pay min. Of $99 month for TV

 

 

 

Re: Starter package channels

 

Hello, @Tatndeed

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your interest in the Starter package. Since the Rogers Connected for Success (CFS) program is an exclusive offering it can't be bundled with other services. I suggest reaching out the CFS support to know more about the program and explore the options for getting the Starter package. 

 

Regards,

RogersMoin

Re: Starter package channels

TSN plus package can't be added to an economical tv package. Unless you have Select, Popular,Premier

 

I have a basic tv package, only wanted to add the TSN plus package and I was told my package was too cheap to be able to add the TSN channels. The only option I got was to upgrade my package. Unbelievable.

Re: Starter package channels

Good evening @Darkdavidtewa,

 

Welcome to the Rogers Community and thank you for your post!

 

I understand your desire to add a certain theme pack to your existing cable package.

The TSN Plus Starter Theme Pack provides customers a selection of regional TSN channels as well as other popular sports channels.

 

Unfortunately, according to the Starter Package details, you cannot add standalone channels and theme packs. CRTC packaging rules require that customers first subscribe to one of our in-market TV packages: Starter, Select, Popular or Premier.

I apologize for any inconveniences this may cause you.

 

RogersMaude


 

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