Please, ftlog, offer a standalone modem for the higher tier services!
I don't buy any of the arguments that there are 'issues' with the devices tested. The issues are most likely internal Rogers policy issues of not wanting to support a standalone device AND a routing option.
Can someone please tell me if Rogers is even looking at doing this? I was going to increase our connection from Express to Extreme, but this issue has caused me to rethink this.
That coupled with the fact that Rogers can't get our Home Phone to work properly (outgoing voice cuts out for several seconds at a time intermittantly and Rogers has told us the issue is 'unsolvable' and won't reimburse us) and I am looking into alternatives and will most likely switch our service to a competitor.
I bought a Motorola Surfboard docsis 3 compatible modem from Tiger Direct but Rogers will not allow me to use it. In fact they will not allow any Docsis 3 compatible stand alone modems. Unbelievable.
Although I have been a customer of Rogers for many years and for many services, I am currently researching other internet service providers.
Like jbulgutch, I will not ever move up from express to extreme as long as the SMC combo is my only choice from Rogers. I emailed Rogers today to ask about adding a Motorola 6120. The first rep who replied told me no problem, it can be added. I emailed back for some clarification and a second rep told me that I could not add it. - that only the SMC from rogers is permitted on their network. Does the right hand at Rogers know what the left hand is doing? It totally boggles my mind that Rogers will sell (or rent) you a product that only half works! What other business gets away with this?