Spotify Question

[Smooth]

I have three lines on a share plan. I have access to set up 2 Spotify accounts. But i should get three. Or am i confused. Any help would be greatly appreciated.

***Edited Labels***

[barndoor]

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RogersMoin wrote:

The requirement which makes eligible for the Spotify Premium Experience is all the 3 lines must be on the same Share Everything+ plan.

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Now there is the sentence that the marketing people should have used if they actually wanted to be clear,  rather than the wishy washiness that they did .

Kudos man you need a pay raise .   

or a promotion to management  !!   

[Twistert]

you cant unless you have three lines active on your account it a rip off

[Twistert]

wow guys ever lie about how many accounts you can have at no point was it told that i needed to have three active lines you blatantly lying to your clients

[Twistert]

do you ever get the feeling that you have been caught in your own lie

[lockdown2341]

@Twistert 

Not a rip off actually. Considering they're paying for your Spotify for two years I'd say that's a very good deal. Also isn't a lie either because again, the advertisement is for up to three accounts, and getting one account counts as up to three. It's never been stated in the advertisements that you're guaranteed three accounts no matter what. If someone tells you that then either a) they misunderstand how the offer works or b) they're lying.

[Psychomom4]

I cannot see the "Change my selection" button. 

[hopetindall]

I can't see the change my selection button either. 😞

Initially because of a problem with the experience selection in MyRogers not working for some customers with Share Everything + plans,  now because of the ongoing MyRogers issues since November 18th.   My account isn't quite linekd and isn't quite separated. I can't access the account to change the selection of my experience.

[Psychomom4]

Have you talked with anyone at Rogers about this? It is not fair, because it says we have 30 days to change our selection, but now I can't. I spoke with someone yesterday at Rogers and she couldn't help me. Just kept telling me that there should be a "change my selection" button on the page, and didn't know what to tell me when I said there was no such button. I'll try calling them again. 😁

[hopetindall]

yes - I've talked to lots of people.  No fix yet.

My 30 days is up in 7 days.

Not only did I have no experience at all for the first two weeks - but I can't change it to try another experience because I can't access the account.

Let's hope they fix this, and that they forego the 30 day limit if I do want to change.

[RogersGabrielle]

Good Afternoon @Psychomom4,

You mentioned that you were not able to change your selection on MyRogers. Have you passed your initial 30 day period for your experience?

Also, when you  log into MyRogers are you able to see your account details, usage etc? Is the "Change your selection" button the only thing you cannot view?

Let us know,

@RogersGabrielle

[11561456]

Hi.

I currently pay for a Premium Spotify account which my wife and I use (it's not a family account,  so we don't listen to music at the same time, that's fine).

I was offered the Spotify experience today and I thought "great, I'll save 10$ a month"... but can my wife continue to use my Spotify account on her phone if she's not a Rogers customer, or will she be forced to buy another Premium account (which would be silly)? I'm just not sure I really understand "Available for up to 3 lines on a Share Everything + Plan"

Thanks.

[RogersHassam]

Hi @11561456,

If you sign up for the Share Everything + plan, you will be presented with an option to link an existing premium account. At this point you can link your existing account and can then use that account on multiple devices. 

Thanks, 

RogersHassam 

[Gdkitty]

This is my understanding with how/what it works.

You have one phone, you get the spotify premium account.  It has LOGIN A lets call it.
You can go in, listen, etc... i am not sure if you can log in, with that SAME account on multiple devices at the same time... but definately could one at a time.

The only downside, etc.. is that its all ACCOUNT specific, not device specific.. for alot of the account choices.  IE:  Favorites, playlists, etc... all will be the same on ANYTHING that logs in under account A.

(EG:  my wife has it for her phone.. she uses it more than me.. but i use ocassionaly.  I dont FAVORITE any of my artists, as she doesnt listen to them, and i dont want them showing up for her, etc)

IF you say got another line on the share everything plan (rather than its own seperate plan), you can then add a LOGIN B, which then would give all their own preferences, etc.

[RogersMaude]

Thank @Gdkitty for sharing your thoughts 

***

Dear @11561456,

I just want to make sure that we are all on the same page.

In order for a family member to qualify for a free Spotify subscription, they must be added as a secondary smartphone line on your Share Everything + plan.

You can have up to three Spotify accounts, with each one linked an individual line, including the primary line, on your Rogers account.

Hope this helps!

RogersMaude

[Psychomom4]

No I have not passed my 30 day trial. I mistakenly chose Texture December 13, as I thought I was allowed 2 choices. My mistake. My whole family (5 of us) are on the share everything plan, which my husband negotiated a few months ago, as a switch from Family Plan.  I wanted to set up the 3 Spotify accounts. I have had everything with Rogers for many years now, including all 5 cell phone lines, which is why I am annoyed that I cannot change from Texture to Spotify. I can see everything on MyRogers page, except Change Selection. Please help. 

[RogersGabrielle]

Good Evening @Psychomom4,

Thank you for confirming that information.

I'd like to take a deeper look into your account so that we can resolve your issue. 

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersGabrielle

[Psychomom4]

Did you get the information that you required from me?
Debra 

[RogersHassam]

Hello @Psychomom4,

Please check your PM. 

Thanks, 

RogersHassam 

[Psychomom4]

I sent you the info you required. Im not sure what the next steps are re finding a solution. Should I just call Rogers again? I tried that last weekend and an agent named Tina did not know what to do. 

[jbhoneydew]

I recently signed up with Rogers and with it came the free Spotify premium account. I was told I had 3 spotify accounts. Does this mean I have 3 seperate spotify accounts to use on 3 seperate devices or I have 1 account and can use that 1 account on 3 seperate devices?

[christophermkim]

You have up to 3 separate Spotify accounts. To be clear, it's not that they just give you 3 accounts, you get an account for each separate wireless number that's on the same Share Everything+ plan (up to 3). For example, only my wife and I are on the same Share Everything+ plan - we get 2 free Spotify accounts.

But assuming you have 3 numbers on your account, you will get 3 separate Spotify accounts, and each of those accounts can be used on multiple devices (with the typical caveat that for each account, you can only play off one device at one time).