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Spotify Question

Smooth
I've Been Here Awhile

I have three lines on a share plan. I have access to set up 2 Spotify accounts. But i should get three. Or am i confused. Any help would be greatly appreciated.

 

***Edited Labels***

103 REPLIES 103

Re: Spotify Question


@jbhoneydew wrote:

I recently signed up with Rogers and with it came the free Spotify premium account. I was told I had 3 spotify accounts. Does this mean I have 3 seperate spotify accounts to use on 3 seperate devices or I have 1 account and can use that 1 account on 3 seperate devices?


@jbhoneydew

 

I admit I'm guessing here, but I think it means you can have up to 3 different users who can sign in to Spotify. I have Spotify Premium and can use it on my Windows computer, PS3, Denon AVR, and my iPhone. I'm sure if I had another device, like an iPad, it would work there as well. I only have one user ID and password to sign in on any device.

 

EDIT: While I was composing this, the poster above me replied and clarified how it works with Rogers.

Re: Spotify Question

jbhoneydew
I've Been Here Awhile

Awesome. Thanks for your help!

Re: Spotify Question

Trying to set up Spotify account 2 and 3

 

I was able to set up my Spotify account with Rogers, I am loving it everything is good there. However when I was talking to the Rogers representative, as helpful as he was, he was basically telling me to set up the Spotify online and it worked out well. Now I'm trying to set up my other 2 Spotify accounts and I can't figure it out. I want to give one to my sister and the other one to my sister but again I cant figure it out. Help?

Thank you

Re: Spotify Question

Hello @JefferyG

 

Thank you for your post and welcome to the Forums

 

We are delighted to hear that you are enjoying your Spotify service.

 

Please refer to @RogersAsif post here, message 9 for instructions on how to add the additional lines to your Spotify account.

 

Hope this helps.

 

RogersSannecia

Re: Spotify Question

How do i start my 24 months of free spotify? The spotify app is not an option in my rogers app zone. When i get spotify from the app store it tells me to buy premium.

Re: Spotify Question

Good Afternoon @Dcgc,

 

 Welcome to the Community Forms!

 

Please follow the steps below to select Spotify as your Share Everything Plus experience.

 

  1. Go to Rogers.com and enter your username and password.
  2. Choose your Experience from the Overview
  3. Tap GET THIS on the Experience you want.
  4. Tap SELECTto make your selection.
  5. Read and accept the Terms and Conditions.
    • Tap I Agree with the Terms & Conditionsand then tap SUBMIT.
    • You'll see the list of experiences with the one you chose showing as picked.
  6. Spotify Premium. You need to select the phone numbers you want associated with your subscriptions.
    • You have up to 3 subscriptions, but it depends on the number of lines in your Share Everything + plan, i.e. to get all 3 you need 3 lines.
    • Tap Register next to the telephone number you want and link your Experience to a new or existing Spotify account (check the screenshots below).
      • If you've never had a Spotify account you can create one (or use your Facebook ID to register for one).
      • If you already have a Premium account through Spotify it’s super easy, you link your existing account and keep all your playlists and settings. If you already subscribe to Premium it won’t charge your credit card anymore.

 

Hope this helps!

 

@RogersGabrielle

Re: Spotify Question

I have two line on my rogers share everything

 

I was able to register one phone with spotify, however, I cannot register the second phone, getting the following message:

 

We're sorry but we can't continue your registration to spotify right now. Please try again later.

 

Can someone on solving this issue, not getting much help from Rogers tech support.

 

Thank you

 

Re: Spotify Question

Hello @bubu12

 

Welcome to the Forums Smiley Wink!

 

I can certainly understand your frustration of not being able to register the additional line for the Spotify service.

 

Please refer to @RogersAsif post here, message 9 for instructions on how to add the additional lines to your Spotify.

 

Let us know if you require further assistance.

 

RogersSannecia

Re: Spotify Question

I see many have had this problem but don't see a clear step by step solution.
I have Spotify free. I get a new Rogers contract and choose the spotify premium experience. I go to Spotify directly from myrogers and I'm still on free. Rogers says everything is properly selected. Spotify says I only have one account so it has to be a Rogers problem.
Please help me !! I've been working on this for days!!

Re: Spotify Question

Hello @norajaymac

 

Thank you for your post and welcome to the Forums.

 

I simply wanted to clarify the information provided above.

 

If you currently subscribe to Spotify outside of Rogers, your MyRogers account will not reflect this.

However, once you log into your Spotify account, you will be informed to cancel your paid Spotify account in order to take advantage of the promotion.

 

If you are already paying for Spotify Premium separately, you can still add it to your plan for free; there are just a couple steps you need to take.

 

To start, you would need to sign into your MyRogers account on Rogers.com or through the MyRogers mobile app.

They you need to Select Spotify Premium as your experience, and then sign into your Spotify account – all of this happens with MyRogers.

Once signed in, if you have a Spotify Premium paid subscription, you will need to cancel it in order to have Spotify Premium applied as a free experience on your plan.

 

I just wanted to make sure we were all on the same page here 

 

Let us know if you need further assistance! 

 

RogersSannecia

Re: Spotify Question

norajaymac
I've Been Here Awhile
Thanks for getting back to me.
I never have paid for spotify premium so there is nothing to cancel. I have selected spotify premium as my experience and went through the "listen now" link from myRogers to Spotify and it remains the free version. I have contacted spotify to validate that I have only one account with them. I have uninstalled/reinstalled the app. I have signed in directly with spotify. Nothing changes.
Still on free no matter what I do.
Help!

Re: Spotify Question

I should've gotten 3 years of spotify premium from the Rogers Share Everything package but spotify premium has stopped after only 2 months. This might be because I had spotify premium for 2 more months before that but my spotify account was registered for the package which should mean I have 34 more months. Does anyone know how to fix this?

Re: Spotify Question

Mahamed
I've Been Here Awhile

So, my service was frozen for about a day last week because of late payments but unfroze since I've made payment arrangements. My plan is the share everything plus plan I signed up in September and I have a free premium spotify account. Now ever since my service was frozen, my spotify premium account says it's a free account. What do I do? How do I make it premium again?

Re: Spotify Question

Hopefully the mods can come in here and answer..

But i would guess that it cancels the spotify because of the non payment..

May have to require re-signing up.



Re: Spotify Question

Hello @Mahamed

 

Thank you for your post and welcome to the Forums.

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

 

RogersSannecia

Re: Spotify Question

Mahamed
I've Been Here Awhile

Thanks. I tried to sign up but it is not free anymore it says spotify is $30 to add to your account.

Re: Spotify Question

zageyiff
I've Been Here Awhile

Hello,

 

I have issues with the spotify premium account with the shared evrything plan. It shows as free/basic on spotify website.

 

First of all, I had spotify premium paid from my pocket

Later, we moved to a Rogers shared everything plan (main line + additional line)

We cancel the premium account, but we did not wait for it to become free (I just read I had to wait from the forums here, I know now)

We register one line with the spotify while this was still showing as premium (saying will be free in a later date), I expected that instead of becoming free, it will continue to be premium but being paid by the shared evrything plan

 

The outcome is that the spotify account is free/basic now and in MyRogers I cannot resgiter it again, the button doesn't show, I see only a "listen" button ano "resgiter" button anymore

 

Some help is appreciated

Omar

Re: Spotify Question

Hello @zageyiff,

 

Welcome to the Community Forums! 

 

Are you still within your first thirty days of your Share Everything Plus experience?

 

If so, an easy way to fix this issue is to log into your MyRogers profile, change your experience temporarily to either Shomi or Texture, then once it is successfully changed, log back in, and change it back to Spotify. 

 

This should allow you to re-register for Spotify premium.

 

Let us know if you have any issues after trying that process.

 

@RogersGabrielle

Re: Spotify Question

Hello @RogersGabrielle

 

Unfortunately no, it's more than 30 days now

But I decided to give a try anyway, now I have Texture instead but I cannot select back Spotify, I shouldn't done that Smiley Sad

Is there a way I can have back spotify? And then have it on both lines?

 

Regards

Omar

Re: Spotify Question

Hello @zageyiff

 

We would like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. Next time you are online please send a private message to @CommunityHelps and we can look into your issue further.

 

Looking forward to your response.

 

RogersSannecia

Re: Spotify Question

Trying to remove a spotify account from MyRogers

 

I have added a Spotify account to MyRogers and would like to remove it as I have to use Facebook to log in to the spotify account so the only way to change it so I didn't have to use facebook to log into Spotify was to create a new account, but now because I linked my old account in MyRogers I don't know how to remove it and add the new made one? Please help. Thanks in advanced