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Spotify Question

Smooth
I've Been Here Awhile

I have three lines on a share plan. I have access to set up 2 Spotify accounts. But i should get three. Or am i confused. Any help would be greatly appreciated.

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Spotify Question

Hello @lisaperreault

 

When selecting your experience in MyRogers try these instructions below

 

Spotify Premium - You need to select the phone numbers you want associated with your subscriptions.

  • You have up to 3 subscriptions, but it depends on the number of lines in your Share Everything + plan, i.e. to get all 3 you need 3 lines.
  • If you don't have 3 lines now, you can always register more if you add more lines later.
  • Tap Register next to the telephone number you want and link your Experience to a new or existing Spotify account (check the screenshots below).
    • If you've never had a Spotify account you can create one (or use your Facebook ID to register for one).
    • If you already have a Premium account through Spotify it’s super easy, you link your existing account and keep all your playlists and settings. If you already subscribe to Premium it won’t charge your credit card anymore.

 

To get in touch with Spotify visit this link here

download.png

View solution in original post

103 REPLIES 103

Re: Spotify Question

RogersMoin
Moderator
Moderator

 

 

Hello, @Smooth

 

Welcome to the Rogers Community Forums! Thank you for your post. Smiley Happy

 

You should be able to add/register up to 3 lines to the Spotify Premium Experience. What happens when you try to register the third line? Was the third line activated/added after you have chosen Spotify Premium as Experience?

 

I would try the following steps to register the third line;

 

  1. Log into MyRogers.
  2. Tap Change My Selection
  3. Tap Select on one of the other available Experiences (e.g. shomi or Next Issue).
  4. Once the other Experience is selected, tap again on Change My Selection.
  5. Tap Select to choose Spotify again as the included Experience.
  6. At this point, you can register/link all the eligible 3 lines

 

Please update the post with the outcome, hope this helps.

 

Cheers,

RogersMoin

 

Re: Spotify Question

Smooth
I've Been Here Awhile

Ok I have tied that to no prevail. Does it matter if two lines are voice and data and the line that's not showing is only data? It has phone number tho. It's an iPad. Thanks for responding! 

 

Re: Spotify Question

Hi @Smooth

 

Unfortunately your iPad would not qualify for a Spotfiy account, as it’s data only.

 

@RogersPrasana

Re: Spotify Question

SpykeYs
I Plan to Stick Around

Good afternoon,

 

I just subscribed to a Rogers Share Everything + plan that includes UP TO 3 Spotify Premium accounts.

 

"Enjoy unlimited music for your family with up to 3 Spotify® Premium accounts included with your Share Everything +TM plan for 24 months"

 

I was able to activate 1 account of Spotify Premium on MYROGERS .

 

How can I activate account #2 and account #3 ?

 

Do I need to have other lines on my Share Everything+ plans ? Based on the ads, it says I can enjoy unlimited music for my family with up to 3 Spotify Premium accounts included with my Share Everything +.

 

Thanks!

 

Spotify Question

Hi @SpykeYs

 

You would need to register each wireless number individually and create new profiles for Spotify to have 3 seperate accounts.

 

Let us know if you have any other questions!

 

 

@RogersPrasana

Re: Spotify Question

I have a Share Everything+ plan and selected Spotify as my extra add on. Only one of the two numbers on my account show up to register with a Spotify account. I have talked to web chat and they weren't able to help me and said to talk to Spotify. When I select the number that's missing from the main MyRogers page and then scroll down, it shows that it's set up for Spotify but when I click to manage it, it only shows the other number under my Spotify options to manage.

 

I just want to see both numbers on my account under the Spotify column but no solutions have worked that Rogers recommended.

 

Re: Spotify Question

lisaperreault
I've Been Around

Hi I am new to this site. I just purcahsed a share everthing plan  and was told I could have 3 lines of spotify. when I register the phone numbers , I get the same user names for both my line and my daughter lines. I can not listen to my music without turning cutting hers off?? please help. I have no way to contact spotify. no contact number and very difficult to manage  my way to find help.

Re: Spotify Question

Hello @lisaperreault

 

When selecting your experience in MyRogers try these instructions below

 

Spotify Premium - You need to select the phone numbers you want associated with your subscriptions.

  • You have up to 3 subscriptions, but it depends on the number of lines in your Share Everything + plan, i.e. to get all 3 you need 3 lines.
  • If you don't have 3 lines now, you can always register more if you add more lines later.
  • Tap Register next to the telephone number you want and link your Experience to a new or existing Spotify account (check the screenshots below).
    • If you've never had a Spotify account you can create one (or use your Facebook ID to register for one).
    • If you already have a Premium account through Spotify it’s super easy, you link your existing account and keep all your playlists and settings. If you already subscribe to Premium it won’t charge your credit card anymore.

 

To get in touch with Spotify visit this link here

download.png

Re: Spotify Question

Serenity_
I've Been Here Awhile

I just upgraded my plan to the share everything+ and I get 3 spotify accounts so I can share it with my family. Im currently using one, so how do I give the other two accounts to my family members?

Re: Spotify Question

@Serenity_ When you go online to your account, you simply choose the two lines belonging to your family members and follow the steps to activate their Spotify Premium accounts.

 

Keep in mind though that unless you actually have two additional lines on the account you aren't eligible to get the two additional accounts.

Re: Spotify Question

hjkhlkgljhglg
I've Been Here Awhile

This is false advertising on the part of Rogers. Nowhere in any of the adverstisements is it mentioned that other lines are required on a Share Everything Plus plan to have access to the 3 spotify accounts. 

Re: Spotify Question

 

 

Hello @hjkhlkgljhglg

 

Welcome to the Forums!

 

Thank you for your post. To get more information on the Share Everything + experience, please click here. This includes Spotify FAQs.

 

How do I assign Spotify accounts to family members?

 

In order for a family member to qualify for a free Spotify account, they must be added as a secondary smartphone line on your Share Everything + plan. You can have up to three Spotify accounts with each one linked an individual line, including the primary line.

 

What this means is that in order for you to take advantage of this service , you can have up to three active lines on the plan.

 

Hope this helps.

 

RogersSannecia

Re: Spotify Question

@hjkhlkgljhglg Not really. All of the advertisements (at least to my knowledge) state "up to 3 Spotify Premium Accounts" when you sign up, which is true. You can get up to three, depending on whether you have one line or three lines.

 

Also when you check on the information about the Spotify offer from the front page of the website it does state "available for up to three lines on a Share Everything plan."

Re: Spotify Question

fsenterre
I've Been Here Awhile

Spotify 3 account

 

Hi I have a share everything plan, and I'm supposed to have 3 spotify accounts but I can't find the way to configure them for my family. 

 

Thanks

Re: Spotify Question

 

Hello, @fsenterre

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for the post, the instructions posted in MESSAGE 13 above may be helpful. If the other lines meet the requirements you should be able to add them.

 

Please let us know if you further questions, thank you.

 

Cheers,

RogersMoin

 

Re: Spotify Question

seaniedee1
I Plan to Stick Around

The thing is, Roger, at some point Rogers has to accept that the notices are at least unclear if this many people think that they can access Spotify three times from one line. I spent a good 45 minutes discussing the various aspects of this new plan with the Rogers agent and asked specifically about the idea that I could get my son on Spotify Premium (as well as myself) if I signed up. She obviously did not tell me that my son's account would have to be on my plan because she knew that I only had one line. So even your own employees think what people here are saying: that you can have three Spotify "profiles "(just like you can with Shomi). Rogers should make it clear (including to their own agents) that if you have one line, you can't have up to three Spotify accounts -- you can have one and only one Spotify account, unless it is worded in such a way so as to mislead people so they sign up. For me, it doesn't make much difference as I am not on a contract and I can look at other services since one Spotify account doesn't hold much value for me. Shomi is glitchy and Texture, well, when you get in there and the good magazines cost an extra $5 a month, you start to realize that's not that great either.

 

The overriding point for me is, if you want to know something, don't rely on what one person at Rogers tells you. Ask at least three different people and see if you get the same answer three times. When I called in because "manage your experience" wasn't working for me, I was told 1) my plan didn't include Spotify then 2) the reason it wasn't working was because my profile was based on a username and not an e-mail address then 3) it would be working within one business day, then 4) there was a known problem that Rogers was working on and it would take up to 15 business days. Knowledge of products is not a strengthe of Rogers, it boils down to that.

Re: Spotify Question

Adding Spotify Accounts

 

Hello,

I have a question regaing adding Spotify accounts as per your advertisment below:

"Available for up to 3 lines on a Share Everything + Plan"

 

My brother is with Rigers however not on my plan. He has his own plan. Is he able to take advantage of this offer and get a free spotify account as well, or does he have to be sharing my plan?

 

Thank You

Re: Spotify Question

 

Hello, @F1Racer_Og

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your question. You need to have all the 3 lines on the same Share Everything+ plan, so basically your brother should be sharing your plan. Hope this helps.

 

Cheers,

RogersMoin

Re: Spotify Question

fsenterre
I've Been Here Awhile

This doesn't help me. I've been told when I bought my phone at Rogers and over the phone by a rogers help member that I could give one of my account to anybody I want. My girlfriend has her plan at Rogers and she won't cancel her plan to get under mine. She is a rogers client, how can I give her one of my spotify account?

 

Thanks

Re: Spotify Question

 

Hello, @fsenterre

 

Thank you for your patience. The requirement which makes eligible for the Spotify Premium Experience is all the 3 lines must be on the same Share Everything+ plan. Please follow the Spotify FAQs for more details, thank you.

 

Thanks,

RogersMoin