I have three Spotify Premium subscriptions through Rogers' Share Everything+ Plan, but one of them is not sync'ed with Spotify, even though it says that it is on the Rogers account page. The one that is not sync'ed used to be a paid subscription. We followed the instructions as described on this page (http://www.rogers.com/web/support/wireless/share-everything-plus/2199?setLanguage=en) to register the Rogers Premium version, but now that the paid subscription ended, the account simply went back to the free subscription.
Contacting Spotify seems to be useless. Is there a way to reset the link between Rogers and Spotify? It looks like there's nothing I can do, myself, on the Rogers "Manage your experience" page. The two other Spotify accounts I have work well.
Solved! Solved! Go to Solution.
No, I didn't get an answer. Both Rogers and Spotify claim it's each others' faults. I've spoken with both of them multiple times and they just blame each other. Very frustrating. 😞
Good evening @justauser12,
Thank you for your posts!
We would like to help you resolve this matter, as we understand how much of an inconvenience this must be.
Since we need to take a deeper look into this for you, we'll need access to your account.
Please send a private message to @CommunityHelps, when you have time.
For more info on our private messaging system, check out this blog.