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Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around

Hi All,

 

I just recently upgraded to the 4k netbox.  Has anyone else noticed/ had any issues with ch 997?  When watching this channel I get a random green square that flashes all over the tv every 15-30 seconds.  This is the only 4k channel that I have issues with.  All cables and equipment are correct.  Was wondering if anyone else had this issue when viewing sportsnet1 in 4k.

 

Thanks in advance. 

 

***EDITED LABELS***

  • 4K
44 REPLIES 44

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

Hmm having it on that channel for the past half an hour ( testing it out from ur post) and nothing g appears. Even when I was watching that channel before I havent had this before.

Have u reset ur box? Have u called tech support to see what they can do?

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around

I’ve had techs come out, and replace the 4k box.  Same issue remains.  Its only this 1 channel.  I was watching the Leaf’s on 995 yesterday no issue at all. But that channel is not sportsnet.   I got a hold of a manager the other day.  He told me they were having issues with the channel in the past but that it had since been resolved.  I guess not...I know it’s not my Sony tv.   I believe there is an issue with sportsnet and the way it broadcasts to the rogers box. 

 

Thanks for getting back to me.  Just out of curiosity what TV do you have?

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

Hmm maybe when I view the channel it doesn't happen but it happens other times.

I have a 65inch 4K OLED (2016) and a Sony 55X850XBR tvs. ( ones in the living room and the other one in the bedroom).

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around
Sorry just trying to understand your last post. It didn't happen when you view the channel but it did other times? How can you know it happened if you didn't view the channel and witness it?

Are you able to confirm you DO SEE green squares flashing when viewing ch 997? I have a Sony xbr850b 65inch

Thanks in advance.

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

Sorry for the confusion. I was trying to say that when I view the channels it doesn't t happen to but it seems to be happening to others. I was typing fast and typing on two articles at the same time. ( split screen). Sorry for the confusion.

This is the first time I have heard it on here but one person to reported it back in November on their Facebook page. That's the last I have seen any reports on this.

Re: Sportsnet One 4k- Ch 997

@Domenic10 Have you called Rogers Tech Support and ask them to check the signal level? 4K requires more bandwidth, and if you have a borderline signal this could be the result.

 

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around
Hi There,

Can you elaborate on what you mean by signal levels? The 4k box signal level or..?

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

Signal level are numeric numbers which show the signal level of the Signal coming into ur home from the cable to ur box. A Rogers technician can give u more insight and the proper levels u are supposed to have and need.

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around
Apparently everything is OK signal level wise. I have a ticket open with Rogers and it has been escalated to their engineer team.

There was reports of these green squares flashing during certain spring training blue jays games on sports net. However I'm watching the raptors on tsn and it's doing the same thing. No where near as frequent...but it's happening on both ch 997 and 995. This is terrible. I hope they find a solution soon!

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

I hope so! I'll set a recording for over night and tomorrow and see if I get that as well on both tv.

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around

Anyone else experience this issue?  Any input would be greatly apperciated.

 

(I'm in Toronto,Ontario if that makes a difference)

Re: Sportsnet One 4k- Ch 997

Anglefan8
I Plan to Stick Around

I am experiencing the exact same issue. I also have a Sony TV

Re: Sportsnet One 4k- Ch 997

Dsw84
I've Been Around
Im having the same issue only channel that does it too

Re: Sportsnet One 4k- Ch 997

FreshAF
I've Been Around
I have the same issue but with an LG tv. Large green square from left to right on the top and then left bottom. I called rogers and they told me it has to do with something at my house.

Re: Sportsnet One 4k- Ch 997

Notchy
I've Been Here Awhile
I am having the same issue also. It has been occurring for the past month or so. I have a Vizio LED TV.

I will open a ticket with Rogers as this is not good with the playoffs coming up.

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around
Hi All,

I appreciate the responses in this post. I literally just got off the phone with Rogers 30 seconds ago and they finally took some accountability for the issue. I've swapped out three top boxes and changed all the cabling on the outside and the inside of my house and the issue remains! when I first called they made me feel like I was the only one with this problem and it could possibly be my TV. I've made sure I have all the correct HDMI cables and firmware update required to run 4K properly. In fact sony released an update just yesterday for my model. I know my inputs supports hdcp2.2 as well.

After much communication with Rogers and their top level support staff...they finally took full accountability and stated the issue is on their end. I know for certain there was an issure with the sportnet1 channel...they thought they resolved it weeks ago but clearly not...In fact all channels other then 999 are not broadcasting correctly. I was told they should have this issue resolved or have more answeres in the next 24 to 48 hours. I understand the technology is fairly new but it angers me rogers can take our money and expect us to pay a premium for this type of broadcasting. Not acceptable! Call them up and get a credit on your accounts.

Thanks again for the comments.

Re: Sportsnet One 4k- Ch 997

Edeagle89
I've Been Here Awhile
I am having the same problem. It only happens during 4K broadcasts.

I often have 998 on for non 4K events and never see it. During 4K broadcasts it happens so often it distracts from the games.

Re: Sportsnet One 4k- Ch 997

Meowmix
I'm a Trusted Advisor
Hello @Domenic10

I noticed on the recording that it's doing the same to mine too. Called in and they said the same.

Glad that they finally have figured it out and trying to fix this... What do u mean by " paying for premium".. You don't pay for the Channels for 1 year as the promotion gives you one year for free.

The rental of the box do u mean?

Re: Sportsnet One 4k- Ch 997

Domenic10
I Plan to Stick Around
Hi There,

Thanks for clearing that up. When the tech came out he said he didn't see the 4k channels on my package. Be just assumed I was getting a freebie. Which I found odd. But if the promotion is for a year for free that's good to know and that explains that. I never told. But yes we do still pay the increase on the box itself.

Re: Sportsnet One 4k- Ch 997

Anglefan8
I Plan to Stick Around

Still the same as of 11 am Friday March 31

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