This is a typical "phishing" scam. I used to get them all the time when my then email address received loads of spam because I had the email address for at least 10 years. I changed it a couple of years ago and haven't seen one since.
As has already been stated, never trust emails pretending to be from your bank, ISP, etc. asking you to click on links to update your information. You can also look at the message header which will show you where the message actually came from. You can also protect your computer by using sophisticated products like Norton 360 which will issue a security warning that a web site is unsafe if you do click on a link to a scammer.
Does anyone track these things or keep an inventory of them where a newbie or non-nerd can check to see if they are legitimate? Believe me when I say that people click on these links rather than checking.
That would be like keeping track of spam and eliminating it. My ISP has a spam filter that junks hundreds of emails a day that would end up in my inbox, yet a few still get through because the spammers are always a step ahead.
As for the original email you quoted, I clicked the hyperlinks contained therein and they appeared legit Rogers to me. Did you ever log into My Rogers independently and see if there was anything that needed updating?
I guess we all need to be careful with unsolicited emails. While I did click on the hyperlinks in the email @User14 quoted and it did take me to the actual Rogers site, it could be that in just quoting the text, the board gave the correct hyperlinks, whereas that may not have been the case with the actual email User14 received.
So, I'll try again. First, I do not believe that my query on where to find out if a Rogers email is legitimate was answered, but it seems that my query was "solved". I also reported the fake email to Rogers using this site: http://secure.rogershelp.com/yahoo/contact/abuse/php/
Sadly, it is highly unlikely that Rogers will let other customers know that someone is spoofing them to gain access to their customer information. I followed up by suggesting to the Rogers Management Team that Rogers should provide a message icon similar to the Banking Corporations, which provides customers with CRITICAL information when they log in to their account. Once one logs into your Rogers "My Account" then there should be an ALERT to let customers know of potential scams or spoofing attempts or any other CRITICAL information they feel is relevant to customers.
Not letting customers know that someone is spoofing them is a failing on the part of the Rogers Corporation I believe. They should provide customers with timely security information that will have negative consequences such as identity theft or account access. I also recommended that the suggestion be escalated up the chain for consideration. I noted another suggestion that Rogers state they do not include links in any of their emails to customers which I thought was also a good idea for a solution but I didn't forward that one.
If I hear back from the Rogers Management Team, I'll make sure I post an update on what they say.
Thanks for all your input and information.
What you say is true, but unfortunately not everyone has the same level of knowledge and experience that you have. It is those most vulnerable who fall for these scams. They are the ones that need the push information on phishing and spoofing.
Did you ever log into My Rogers independently and see if there was anything that needed updating?
Yes I did! I found the message below but I don't think it is related. All my accounts are under one profile, so this message doesn't help to clarify anything - it made things worse. It just added to my confusion and it was one of the reasons I posted my original query.
Name My Accounts
Then in that case it was wise to treat the email as suspicious. Although the links in the text you quoted took me to the actual Rogers site, they may not have been the same in your actual email. It's too bad Rogers doesn't have an address where you can forward suspicious emails as attachments for analysis to enhance security.
I said that I would post an update on the Rogers spoofing attempt when I heard back from the Rogers Management Office.