Spoofing Rogers attempt

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I'm a Trusted Contributor
Posts: 521

Spoofing Rogers attempt

I received the message below yesterday:

 

Rogers doesn't seem to provide any information or warnings of recent scams or spoofing on their website. Can anyone tell me where do you go to find out to confirm that this is not legitimate. Obviously I didn't click the link but went to My Account via the web.  It would be nice to check on this kind of Rogers spoofing somewhere.

 

 

It has came to our attention that your billing information is out of date. To ensure that your service will not be interrupted, please update your billing information as soon as possible.

To update your billing information, click: Sign in to My Rogers. Once you have signed in you will be asked to update your billing information.

 

This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice.

 

Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel

 

 

 

***Edited Labels***

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I'm a Trusted Contributor
Posts: 521

Re: Spoofing Rogers attempt

 

The main problem is that not everyone is an expert in this area.  Those of you who have a lot of experience dealing with scams and spoofing can spot them right away. But those who are "newer" need some examples, probably 5 or 6 would do.  Many companies, especially Banks provide very good examples of past spoofing and scamming messages to help their clients.  Unfortunately, a search of Rogers for "scams" takes you to one area and all you get is the following general discussion.  This is an extremely general description and it does not help the non-expert with actual examples.  If you get some examples from Rogers, I would recommend posting them to help others.

 

Identify Fraudulent or Suspicious Emails

The following explains how to identify any fraudulent or suspicious emails.

Here are some tips on how to protect yourself:

  1. Be wary of requests for personal information
    • Most legitimate businesses will not ask for personal information, such as your bank account number, in an email or pop-up. Also, requests to go to a website and "update your account" should also set off warning bells. Scam artists try to trick you into revealing personal and financial information to them. Before you give out any personal information, be sure that the request is legitimate. If you're unsure, contact the company directly to make sure.
  2. Watch for alarmist email messages
    • Email messages that promise large sums of money but first require you to pay "inheritance tax" or try to shock, scare, or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.
  3. Altered web or email addresses
    • In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like www.microssoft.com. Another common tactic is to use a legitimate URL as part of a scam URL, for instance: ebay.scamserver.com.
  4. Misspellings or grammatical errors
    • Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.
  5. Look for the lock
    • Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https", or display a small lock icon in the lower right corner of your browser window.
  6. Protect your computer
    • You can receive full technical assistance with Rogers TechXpert™ service. For more information, please visit rogers.com/techxpert or call 1-866-876-8772. You can also download and run Rogers Online Protection Basic. To download, please visit rogers.com/protect. If you are a non-Rogers Internet customer, download and run another type of anti-virus software, run a scan, and delete any suspicious programs.

 

 

 

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Moderator
Moderator
Posts: 319

Re: Spoofing Rogers attempt

Hi @User14 
 
Some general tips about emails from Rogers. The email you mentioned was definitely not a legitimate email.
 
  • If an email looks like an official Rogers communication, but is asking for suspicious or confidential information, don’t respond to it.
  • Rogers will never ask for your credit card number, personal information or password by email.
  • To protect yourself against potential scams:
    • Be aware of emails asking for your credit card, account number, or personal information like user names or passwords.
    • Never respond to emails asking you to click on an embedded link to validate or confirm your details.
    • Never respond to scare tactics such as threats that your account will expire if you don't respond, or promises that your computer memory will be increased if you do.
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Retired Moderator
Retired Moderator
Posts: 129

Re: Spoofing Rogers attempt

Great feedback! @RogersShaun

 

@User14, if anytime you are uncertain about any message or advertising, it’s always good to contact the Canadian AntI-Fraud Centre at http://www.antifraudcentre-centreantifraude.ca/english/index.html.

 

Take a quick look at this thread here: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/GeneralCareSupport/message-id/12....

 

There might be some useful info! 

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I'm a Senior Advisor
Posts: 3,598

Re: Spoofing Rogers attempt


@User14 wrote:

I received the message below yesterday:

 


To update your billing information, Once you have signed in you will be asked to update your billing information.

 

This communication is confidential. We only send and receive email on the basis of the terms set out.

 

Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié.


If those are the actual links in the email, they do not look genuine, not anywhere else. Usually you'll see something else in the URL. Then, when I click My Account, it takes me to where I go when I log in to My Rogers and there's even a padlock at the beginning of the URL. And I'm not asked to update my billing information.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Moderator
Moderator
Posts: 319

Re: Spoofing Rogers attempt

Just to reiterate, under no circumstances will we ask for personal information via email.

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I'm a Senior Advisor
Posts: 3,598

Re: Spoofing Rogers attempt

I don't believe any of you mods answered user14's question or confirmed whether the email he quoted was legit. Just go back to the post and click the live links in the email. What do you see?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Resident Expert
Resident Expert
Posts: 6,604

Re: Spoofing Rogers attempt

There is something a little strange about that first link.  It takes you to a Singapore address, not the rogers address.  OLDYELLR, can you remove that link please. 

 

If you look at the top of the page and copy the link to sign into MyRogers, it comes up as this:

 

https://www.rogers.com/web/RogersServices.portal?_nfpb=true&_pageLabel=SETH?setLanguage=en&setProvin...

 

You actually end up here:

 

https://www.rogers.com/web/link/signin

 

 

The last two links on that email take you here, which look legit:

 

http://www.rogers.com/web/content/emailnotice

http://www.rogers.com/aviscourriel

 

So, something isn't right with the first link.  Delete, delete.......



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Moderator
Moderator
Posts: 319

Re: Spoofing Rogers attempt

@OLDYELLR in my original response to the thread I said that the email in question was definitely not legitimate.

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I'm a Trusted Contributor
Posts: 521

Re: Spoofing Rogers attempt

Thanks for all the replies everyone. You are giving me a lot of information like :- where to report abuse etc. etc. and :- don't respond to threats, etc. etc.

 

I also got a reply below from Rogers Management Office along the same lines (see below) but what I was really trying to ask was where do you find information on these Rogers spoofing attempts? There must be lots of examples. Should I report the email I got using the "report abuse" URL that was provided?

 

Does anyone track these things or keep an inventory of them where a newbie or non-nerd can check to see if they are legitimate? Believe me when I say that people click on these links rather than checking. I tried to locate info on this spoof online but there doesn't appear to be any information on recent scam or spoofing attempts anywhere. The info could be there like the "report abuse" URL but I just can't find it when I tried searching for current spoofing information. Perhaps spoofing is considered abuse and I should simply reporting it there. But is there a URL that allows you to "report a scam/spoof" in the same way? I could then go to a bulletin board that says: "See the latest spoof/scam".   I guess I am asking a few questions, but I hope it is clearer now what I am actually looking for. Maybe this capability doesn't exist yet.  Advise please.

 

Cheers.

 

--//--

Thank you for your submission. I understand that you have concerns about a message you had received as to whether this is a legitimate Rogers email or if it is spam. We can certainly review this concern with you.

 

If an email looks like an official Rogers's communication, but is asking for suspicious or confidential information, don't respond to it. Rogers will never ask for your credit card number, personal information or password by email.

 

To protect yourself against potential scams:

- Be aware of emails asking for your credit card, account number, or personal information like user names or passwords.

- Never respond to emails asking you to click on an embedded link to validate or confirm your details.

- Never respond to scare tactics such as threats that your account will expire if you don't respond, or promises that your computer memory will be increased if you do.

 

How to Report Spam:

If you have a Rogers Yahoo! account submit a report using these steps:

  1. Go to rogers.my.yahoo.com
  2. Click My Account.
  3. Click Help in the top right corner.
  4. Click Internet Abuse (located at the bottom of the page under Safety and Security heading).
  5. Follow instructions.

 

If you don't have a Rogers Yahoo! Account you can use the following link, and use an alternate e-mail address to submit your concern:

http://secure.rogershelp.com/yahoo/contact/abuse/php/

 

For this specific email you received, it seems that it is asking you to click on the "Sign in to My Rogers" to log into the page. We recommend that if there is any type of question about these type of things to go to Rogers.com and log into My Rogers on your own to determine if the steps provided are accurate. We hope this helps address your concern.

Please let us know if you require any further information in regard to this.

 

Thank you,

Rogers Management Office

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I'm a Trusted Contributor
Posts: 521

Re: Spoofing Rogers attempt

Thanks. I see that someone had the same type of question.

 

"Just got a request to do a Rogers survey. Is it real?" 

 

These spoofs can be harmful for the unwary. Illegitimate emails should be identified and highlighted when they use the Rogers logo. Banks seem to be able to put in a little message centre icon on their web site when you log in which contains important info. Perhaps Rogers can post a message the same way when they are being illegally used to spoof users into giving away their personal or Rogers information.