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Sound cuts out after rewinding or pausing a show

CorkyToes
I've Been Around

It may kick back in in a few seconds, or take minutes. Anyone else experience this? 

1 REPLY 1

Re: Sound cuts out after rewinding or pausing a show

RogersTim
Community Manager
Community Manager

Hey @CorkyToes,

 

Welcome to the Community and thanks for posting!

 

I ran a few tests in our testing lab and I couldn't replicate the issue you're experiencing. Have you attempted to give your Set-Top Box a reboot by unplugging the power for 10-15 seconds?

 

If you've already tried that, we'll need more information to give you a hand on this one.

  1. Is it happening on live TV only, recorded programs, or both? 
  2. Do you have any type of surround sound system? (If so, how do you have it set up)

That should get us started! Has anyone else in the Community experienced this problem?

 

RogersTim

Community Testing Lab

We’ve got an amazing opportunity to test our upcoming Gateway!

Click here to find out more!

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