Sound cuts out after rewinding or pausing a show

[CorkyToes]

It may kick back in in a few seconds, or take minutes. Anyone else experience this? 

[RogersTim]

Hey @CorkyToes,

Welcome to the Community and thanks for posting!

I ran a few tests in our testing lab and I couldn't replicate the issue you're experiencing. Have you attempted to give your Set-Top Box a reboot by unplugging the power for 10-15 seconds?

If you've already tried that, we'll need more information to give you a hand on this one.

1. Is it happening on live TV only, recorded programs, or both? 
2. Do you have any type of surround sound system? (If so, how do you have it set up)

That should get us started! Has anyone else in the Community experienced this problem?

RogersTim