Ha, I think it's hilarious that a Rogers employee basically suggested rooting your phone. Maybe if Rogers didn't spend so much time "perfecting" the firmware they put on their phones more people would root their phone and then have access to features such as updates that are actually released on time, ability to download any app they wanted and access to new beta Google features. But yes, I would have to agree that since Rogers will continue to a pain the A** when it comes to supporting anything or allowing users to root their phones and fix their own problems that everyone just do a Google search, root your phone and begin enjoying the real features offered by the Android OS.
To reply to the beginning of this thread. No, the SE X10 does not get anywhere near the advertised battery life. The latest firmware update via Rogers and SEUS does help a lot but the battery life is still very much improved if you root your phone, get rid of the SE Moxier **bleep** and then update to at least Android 2.1. If you do that, you'll start to see a few days of battery life even with the occasional wi-fi, bluetooth and fairly heavy internet and music usage. Changing the launcher is a great suggestion also.
Of course, if you don't want to root your phone since it will stupidly void your warrantee and service agreements with Rogers then at least update to the latest firmware and then cross your fingers and hope that Rogers eventually sees fit to grace it's customers with 2.1 sometime soon considering the rest of the world has had it for months.
