So where is that TEXT message?

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I Plan to Stick Around
Posts: 22

So where is that TEXT message?

I just checked my detailed account and I see I was charged for an incoming TEXT message on June 13th when I happened to be out of the country.

 

So, where is that text message I've been charged for? I just checked my phone now that I am back and reinserted my Rogers card into my phone.

 

If you are going to charge me, first check to see if I am "on-line", otherwise, I do not expect to pay for the incomng text. Actually, I do not expect to pay for any unwanted incoming text message.

 

 

 

 

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: So where is that TEXT message?

Thank you for your post!

 

It looks like you did not receive your message as a result of your phone not being connected to the network.

 

We can definitely look into this further. Please reach out to our PayGo team at 1-800-575-9090.  To reach a representative please choose option 4 then option 4 again.  At the end of the information on how to contact Rogers, you will be given an option to speak with one of our agent (option 1).

 

 

@RogersPrasana

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Retired Moderator
Retired Moderator
Posts: 624

Re: So where is that TEXT message?

Thank you for your post!

 

It looks like you did not receive your message as a result of your phone not being connected to the network.

 

We can definitely look into this further. Please reach out to our PayGo team at 1-800-575-9090.  To reach a representative please choose option 4 then option 4 again.  At the end of the information on how to contact Rogers, you will be given an option to speak with one of our agent (option 1).

 

 

@RogersPrasana

View solution in original post

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I Plan to Stick Around
Posts: 22

Re: So where is that TEXT message?

OK so I called PayGo.

 

There was nothing they could do to retireve the text message, not that I am too concerned since by the looks of the number PayGo gave me (613-400-8926 which by the way, is not in service) it was a most likely SPAM text.

 

Another reason why incoming text messages should be free as they are in so many advanced countries offering cell phone service.

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I'm a Senior Advisor
Posts: 3,598

Re: So where is that TEXT message?

I know it's not much, but did Rogers not offer to remove the charge for the text you didn'teven receive?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 22

Re: So where is that TEXT message?

They did.

 

And they also refund me everytime I get SPAM or wrong number text message, but in these cases, I usually have to be assertive and make that clear to them.