Anyone here using the new Hi-Def cameras? Noticed that mine , when triggered, seem to capture about 2 seconds of video PRIOR to the motion appearing on the video.
Rogers ... If it is a glitch, don't fix it!
If it is programmed that way.. well done!
Nice to have it work that way.
iCamera2 that I got only shoots 480P
Just got the RSH system installed and I was told that the new cameras are 720P. Called tech and they walked me through changing the resolution. There was high, med, low but the highest setting was 680 x 480 with no higher resolution to choose from. It's frustrating because I'm reading from other posts that the picture/video is pretty clear! We can't even make out a license plate for the car parked in our drive way. Right now, the cameras are indoors pointing out, but I intend on getting them installed outdoors. I did a test with the installer to shoot with the video camera outside through the door and the video was still pixelated. So its definitely not the window glass.
Any advice is appreciated.
Welcome to the Rogers Community Forums!
Thank you for joining and posting your query in the Community. The iCamera 2 supports 720p resolution and it's definitely upsetting not able to see the option to change it.
From what I've read and heard from CSR the camera is supposed to be 720P but for some reason it's locked at 640x480 resolution. I've tested a relatives system and they have the same result.
I recommend for others to go to their touch screen units and check their camera resolutions. Let me know if you get 720p.
Day/Night HD Camera not detecting motion
I just got the Day/Night HD Camera added to my Smart home system yesterday. According to the description of the camera, it "supports motion detection with three different motion sensor sensitivity levels to suit your needs"
I'm trying to create a rule to:
1) When my: Camera
2) Becomes: Motion
3) Do this: Take a video clip
For some reason, it fails to detect motion and take the video. When I walked by the camera I can see the green light blink.
I have other rules where if I open the door, take the video clip and it works.
It just seem that the camera is not detecting any motion. I have tried playing with the 3 sensitivity and even turning motion on and off but it doesn't work
Am I missing something
Good day @xx001,
Thank you for your post and Welcome to the Community!
I understand your need to ensure the camera is set up properly, to fulfill your monitoring needs.
Are you referring to the Sercomm iCamera 2 High Definition Day/Night Camera?
I am able to confirm that a Motion Detection Method is included as a true motion sensor (microwave) and frame-by-frame comparison (pixel-based motion detection).
The sensitivity can be toggled between high/medium/low, as the camera provides 3 resolutions: 720p HD (1280x720) - VGA (640x480) & QVGA (320x240).
Were you able to get your issue resolved since you last posted?
I would recommend getting in touch with one of our Smart Home Monitoring trained technician.
You can chat with one now at www.rogers.com/contactus, and click on the following:
As you can see above, it is also possible for you to give them a call at 1-855-381-7840.
Hope this helps!
Thank you for your post and welcome to the Rogers Community Forums!
That is a very strange issue! Christmas lights really shouldn't affect the cameras at all. I totally get your frustration here as its always an uneasy feeling when you don't know whats going on at your home.
I would like to run some tests on my end to see if I can detect anything that could be causing the cameras to go offline. I will need to pull up your information in order to get started on this. Please send us a private message @CommunityHelps the next time you're online and we can run some tests on your equipment.
For more information on our private messaging system check out our blog.
I am not able to view the cameras from web control centre from my computer for months now. It works fine from smart phone and touch pad. I tried emailing email@example.com but the email bounced back saying it is not valid or reachable. I have tried using different computers and from chrome, explorer and firefox - but to no avail. The the web control centre keeps showing "the system is unable to establish camera connections..." so what could be the issue? what good are the cameras if I cannot access them from my laptops or desktops?
Good morning @ForrestG45!
Welcome to our Community!
That's definitely cause for some concern. That's a huge feature of our Smart Home Monitoring service.
If you have any technical concerns regarding your Smart Home Monitoring service, I highly recommend that you contact technical support at this number here: 1 855 381-7840
I would love to help you with this and get your camera's functioning again but we're unable to fully support Smart Home Monitoring through the forums.
RSHM sercomm icam2 outdoor camera intermittent 24/7 recording disconnections.
Just want to share that after around 2 years of intermittent recording disconnections above, I fixed this issue permanently.
Over the course of that time, there were numerous tech visits. Changed the touchpad's memcard, changed the camera. I was even told by Cx support that usually when internet fails @ my home, the camera recording would stop and the worse part is it doesn't restart recording automatically. I was asked to log the time of disconnection and call ignite tech support to verify if during that time internet went down in my area.
It was really frustrating that whenever I want to review a particular recording especially coming back from vacation, I would see a solid black line that it had stopped recording.
So 2 weeks ago, this camera on my porch went offline and I decided to delete and re-pair it again. The tech just replaced this icam2 last May of this year and I know it's not a hardware issue. After hours of troubleshooting and not able to pair at as it is not detected by the touchpad, I was left with the last piece to test......the LAN cable that was ran from porch to 2nd floor room. I used my ethernet cable tester....lo and behold, in either of the 2 ends, the RJ-45 crimping went loose. I replaced these 2 RJ-45 connectors on my own and tested it.
Until today, for 22 days straight, this camera hasn't failed on me even the recording.
Problem solved! And it feels good having it fixed by myself. A thorough troubleshooting would really get to the root cause identified.
So I even blame the other issues I have like missing frame recording and recorded videos sometimes are in slow-motion and pixelated.
Just want to share this info for those who might be having the same issue.
*** Added Label ***
I can only imagine how frustrating it must have been having to deal with an intermittent connection to your cameras for the last 2 years. =(
I am glad that you were able to finally find a solution to this problem by replacing the Ethernet cord. Thank you so much for posting this solution, I am certain others in the Community will find it useful.
Have an awesome night!
Unreliable connectivity to Smart Home cameras via internet
Why is it so that when I connect from the control panel on a computer browser or an app, the cameras simply don't load?
I mean they load once in a blue moon and then they don't and it's super frustrating!!
OK, that to me, says communication issues.
That the camera is not talking properly to be able to stream, etc.
I would give the smarthome tech support a call, and have them book a tech out, to re-do some stuff on it, to help improve the signal.
Ours we have a separate netgear router that communicates with the rest of the devices. We had some issues initially, and ended up moving its location, to give better wireless to the devices.