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Smart Home Cameras..

Cappy48
I'm Here A Lot

Hi All!

 

Anyone here using the new Hi-Def cameras?  Noticed that mine , when triggered, seem to capture about 2  seconds of video PRIOR to the motion appearing on the video.

 

Rogers ... If it is a glitch, don't fix it!

 

If it is programmed that way.. well done!

 

Nice to have it work that way.

 

C

 

***Edited Labels***

40 REPLIES 40

Re: Smart Home Cameras..

Meowmix
I'm a Trusted Advisor

Hello @JS45

At this moment there is no other camera which can use the SMH other then the Rogers ones they provide. They started to support Nest thermostat but we shall see what happens next. I'll keep u updated.

Re: Smart Home Cameras..

thekid416
I've Been Here Awhile

iCamera2 that I got only shoots 480P

 

Just got the RSH system installed and I was told that the new cameras are 720P.  Called tech and they walked me through changing the resolution.  There was high, med, low but the highest setting was 680 x 480 with no higher resolution to choose from.   It's frustrating because I'm reading from other posts that the picture/video is pretty clear!  We can't even make out a license plate for the car parked in our drive way.  Right now, the cameras are indoors pointing out, but I intend on getting them installed outdoors.  I did a test with the installer to shoot with the video camera outside through the door and the video was still pixelated.  So its definitely not the window glass.

 

Any advice is appreciated.  

Re: Smart Home Cameras..

 

Hello, @thekid416

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for joining and posting your query in the Community. The iCamera 2 supports 720p resolution and it's definitely upsetting not able to see the option to change it. 

 

@Meowmix@Gdkitty - any ideas as to why the option to change the resolution is not available?

 

Thanks,

RogersMoin

Re: Smart Home Cameras..

thekid416
I've Been Here Awhile

From what I've read and heard from CSR the camera is supposed to be 720P but for some reason it's locked at 640x480 resolution.  I've tested a relatives system and they have the same result.

 

I recommend for others to go to their touch screen units and check their camera resolutions.  Let me know if you get 720p.

Re: Smart Home Cameras..

xx001
I've Been Around

Day/Night HD Camera not detecting motion

 

I just got the Day/Night HD Camera added to my Smart home system yesterday.  According to the description of the camera, it "supports motion detection with three different motion sensor sensitivity levels to suit your needs"

 

I'm trying to create a rule to:

1) When my: Camera

2) Becomes: Motion

3) Do this: Take a video clip

   Select: camera

 

For some reason, it fails to detect motion and take the video.  When I walked by the camera I can see the green light blink.

 

I have other rules where if I open the door, take the video clip and it works.

 

It just seem that the camera is not detecting any motion.  I have tried playing with the 3 sensitivity and even turning motion on and off but it doesn't work 

 

Am I missing something

 

 

Re: Smart Home Cameras..

Good day @xx001,

 

Thank you for your post and Welcome to the Community!

 

I understand your need to ensure the camera is set up properly, to fulfill your monitoring needs.

Are you referring to the Sercomm iCamera 2 High Definition Day/Night Camera?

 

I am able to confirm that a Motion Detection Method is included as a true motion sensor (microwave) and frame-by-frame comparison (pixel-based motion detection).
The sensitivity can be toggled between high/medium/low, as the camera provides 3 resolutions: 720p HD (1280x720) - VGA (640x480) & QVGA (320x240).

 

Were you able to get your issue resolved since you last posted?

I would recommend getting in touch with one of our Smart Home Monitoring trained technician.

 

You can chat with one now at www.rogers.com/contactus, and click on the following:

Sans titre.png

As you can see above, it is also possible for you to give them a call at 1-855-381-7840. Smiley Wink

 

Hope this helps!

 

RogersMaude

Re: Smart Home Cameras..

james80
I Plan to Stick Around
we have 4 cameras 2 are hardwired every since we out up our christmas lights they sometimes go out when lights are on rogers has said inference they have replaced our touchpad net gear and tp links as these are hardwired not wireless however what’s even more odd even during the day the cameras go out drop connection it’s becoming very frustrating and no one can seem to figure it out if it’s caused by the christmas lights fine we can deal with them going out for 5 hours when on but if it’s really the case why would they go out when off? new plugs were also installed so cameras and tp links have their own outlet any suggestions would be great

Re: Smart Home Cameras..

Hello @james80,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

That is a very strange issue! Christmas lights really shouldn't affect the cameras at all. I totally get your frustration here as its always an uneasy feeling when you don't know whats going on at your home.

 

I would like to run some tests on my end to see if I can detect anything that could be causing the cameras to go offline. I will need to pull up your information in order to get started on this. Please send us a private message @CommunityHelps the next time you're online and we can run some tests on your equipment.

 

For more information on our private messaging system check out our blog.

  

RogersTony

Re: Smart Home Cameras..

ForrestG45
I've Been Here Awhile
Rogers Smart home monitoring camera

 

Hello,

 

I am not able to view the cameras from web control centre  from my computer for months now. It works fine from smart phone and touch pad. I tried emailing homemonitoringsupport@rci.rogers.com but the email bounced back saying it is not valid or reachable. I have tried using different computers and from chrome, explorer and firefox - but to no avail. The the web control centre keeps showing "the system is unable to establish camera connections..." so what could be the issue? what good are the cameras if I cannot access them from my laptops or desktops?

 

 

Re: Smart Home Cameras..

Good morning @ForrestG45!

 

Welcome to our Community!

 

That's definitely cause for some concern. That's a huge feature of our Smart Home Monitoring service.

 

If you have any technical concerns regarding your Smart Home Monitoring service, I highly recommend that you contact technical support at this number here: 1 855 381-7840

 

I would love to help you with this and get your camera's functioning again but we're unable to fully support Smart Home Monitoring through the forums.

Regards,

RogersCorey

Re: Smart Home Cameras..

ForrestG45
I've Been Here Awhile
Thanks RogersCorey,

Called the tech support. Was told that this is a known issue for months as many customer having same problems. Something to do with flash player. I was told to access through Chrome incognito mode, same result. Tech Support lady said she will open special case to resolve. Since then nothing but..crickets. no follow up from Rogers Smart Home. It's been 2 days since I called.

Thanks

Re: Smart Home Cameras..

Hello @ForrestG45,

 

I appreciate the troubleshooting steps you've already taken. If you have the ticket number please reach out to us via PM @CommunityHelps so we can look into this for you further.

 

If you're not familiar with how to PM, please see this post.

 

 

 

 

RogersZia

Re: Smart Home Cameras..

ybrik
I Plan to Stick Around

 RSHM sercomm icam2 outdoor camera intermittent 24/7 recording disconnections.

 

Just want to share that after around 2 years of intermittent recording disconnections above, I fixed this issue permanently.

Over the course of that time, there were numerous tech visits. Changed the touchpad's memcard, changed the camera.  I was even told by Cx support that usually when internet fails @ my home, the camera recording would stop and the worse part is it doesn't restart recording automatically.  I was asked to log the time of disconnection and call ignite tech support to verify if during that time internet went down in my area.

 

It was really frustrating that whenever I want to review a particular recording especially coming back from vacation, I would see a solid black line that it had stopped recording.

 

So 2 weeks ago, this camera on my porch went offline and I decided to delete and re-pair it again.  The tech just replaced this icam2 last May of this year and I know it's not a hardware issue.  After hours of troubleshooting and not able to pair at as it is not detected by the touchpad,  I was left with the last piece to test......the LAN cable that was ran from porch to 2nd floor room.  I used my ethernet cable tester....lo and behold, in either of the 2 ends, the RJ-45 crimping went loose.  I replaced these 2 RJ-45 connectors on my own and tested it.

Until today, for 22 days straight, this camera hasn't failed on me even the recording.  

Problem solved!  And it feels good having it fixed by myself.  A thorough troubleshooting would really get to the root cause identified.

So I even blame the other issues I have like missing frame recording and recorded videos sometimes are in slow-motion and pixelated.

Just want to share this info for those who might be having the same issue.

 

*** Added Label ***

Re: Smart Home Cameras..

Hello @ybrik,

 

I can only imagine how frustrating it must have been having to deal with an intermittent connection to your cameras for the last 2 years. =(

 

I am glad that you were able to finally find a solution to this problem by replacing the Ethernet cord. Thank you so much for posting this solution, I am certain others in the Community will find it useful.

 

Have an awesome night!

 

RogersTony

 

Re: Smart Home Cameras..

Yourname
I Plan to Stick Around

Unreliable connectivity to Smart Home cameras via internet

 

Why is it so that when I connect from the control panel on a computer browser or an app, the cameras simply don't load?

 

I mean they load once in a blue moon and then they don't and it's super frustrating!!

Re: Smart Home Cameras..

Can you load it regularly/ok from the smartphone app??

Trying to eliminate if its a camera connectivity issue or else wise.


As for loading in the browser.. there is some big issues loading in some of them.
IE seems to be one of the main ones that it only works most all of the time in.




Re: Smart Home Cameras..

Yourname
I Plan to Stick Around
Thanks @Gdkitty, but unfortunately neither works.

Smart phone or browsers (I tried Chrome, Firefox, and Safari)

Again, all of the above work when ever they feel like it.

Re: Smart Home Cameras..

OK, that to me, says communication issues.
That the camera is not talking properly to be able to stream, etc.

I would give the smarthome tech support a call, and have them book a tech out, to re-do some stuff on it, to help improve the signal.

Ours we have a separate netgear router that communicates with the rest of the devices.  We had some issues initially, and ended up moving its location, to give better wireless to the devices.

Re: Smart Home Cameras..

Yourname
I Plan to Stick Around
Gotcha. But it's the same for me. A separate Netgear router that's specifically for SH that's connected by wire to my modem.

Moved it around as well, but no go.

Re: Smart Home Cameras..

Still might be out of range.

I would give them a call, and have them send a tech out. It should be free, as its an issue of their stuff.

And have them re-set it up (remove and re add the cameras) with moving it (the other wireless router) to an optimal position.

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