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Slow Speeds With Ignite100

Obc93
I've Been Here Awhile
Scratching my head on this one... need some help.

The only device in my home that hits the promised 100mpbs download speed is my desktop in the basement (wifi)

I have even hard wired my AppleTV directly into the modem and barely hit 40... do I need to change something possibly in the modem settings.

iPad and 2nd Apple TV is only getting 40 as well...
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Slow Speeds With Ignite100

Ok, this makes more sense now.  Router and modem are in the basement and I presume that you use the wifi devices upstairs most of the time?

 

1. If that is the case, then, given the inSSIDer shot that you posted, you would need to move the router upstairs or buy another router that you can run strictly as a wifi access point.  With the number of other wifi transmitters running nearby, the only way to win this is to increase the received signal power at the devices and the only way to do that is to bring a wifi transmitter closer to those devices.

 

2. Having said that, the devices themselves might pose a challenge as well.  Those iPad 2's, Android Smartphone, Android TV box, Internet Radio, and Chromecast might all be single antenna devices.  Just doing a quick check, the Ipad 2 has a single antenna located just to the right of the home button on the bottom of the Ipad.  Personal opinion, I can't think of a worse place to mount it.  It probably should have been up at the top of the Ipad. Digging up the wifi details of each device is the only way to really determine what each one will support.  The number of antenna is important, as is the High Throughput (HT) MCS Index number that the wifi adapter will support.  If you look at the following chart, you can see the various connection rates that are available for devices that run 1 to 8 Spatial Streams (#'s of antenna). The orange is for the original 802.11n rates, the blue has been added recently to accommodate the 5 Ghz 802.11ac networks.  The spatial streams correspond to the number of antenna that the device has, ie: 1 antenna = 1 spatial stream, 2 = 2, etc, etc.  The top show title bar shows the modulation and coding type and the bandwidth of the channel.  The 2 bandwidth numbers for 20, 40 80 160 Mhz are the result of using a large or small time gap (Guard Interval) between each transmission.

 

http://mcsindex.com

 

If you look for example at the 1 and 2 spatial stream (antenna) rates in the 20 and 40 Mhz columns, you will see that having 2 antenna on a device doubles the data rate, 3 antenna triples the original rate.  At the top, this chart really details the effect of having a single antenna on any given device.  You can run a low cost router, or the most expensive multiple antenna router on the market, it won't change the maximum data rate that you will see on the receiving "single antenna" device, even if you are standing right next to the router to run a speedtest.  In addition to the antenna limitation, some manufacturers of wifi adapters don't necessarily support index numbers 1 thru to 7, or 8 to 15 shown on the left hand side.  They might only support 1 to 5, just as an example, so that limits the data rate even further.  So, there are three components to determining how fast a device will run via wifi:

 

     a. Number of antenna;
     b. The MCS index that is supported;
     c. Whether or not the wifi adapter supports both 800 nano-second and 400 nano-second Guard Intervals

         (time gaps) between transmissions.

 

Digging up that information is usually fairly difficult.  This area of wifi performance is usually not discussed anywhere, so the average consumer doesn't know of the effects of the above list and doesn't know what to look for in terms of wifi info.  We see laptops come up for discussion in the forum far too often, where the forum member has moved up in data rates, and has a new laptop, well designed, but, the wifi performance is terrible. The end reason is due to the fact that the manufacturer cheaped out and installed a single antenna wifi adapter, limiting the wifi performance of the laptop.

 

Just to show this on your laptop, right click on the internet wifi symbol on the lower right hand side of your laptop screen.  Select "Open Network and Sharing Center".  Left click or select the wifi + network name link in the middle right hand side of the page.  That will bring up the Wifi Status Panel. The speed that is shown is the connection rate with the router, including wifi overhead, and should correspond with one of the listed connection rates in the above chart.  To obtain the maximum data rate you would see on a speed test, multiply the connected rate by the fraction indicated beside the modulation and coding type.  On a wired pc or laptop, this panel shows the connection rate with the modem, router or switch.

 

So, hopefully this shows the importance of understanding the wifi capabilities of the devices, which the manufacturers usually don't talk about, and for good reason.  Some devices such as laptops can have the wifi card swapped out for a better model if the manufacture hasn't created a white list that limits the internal devices that the laptop will boot with.  Others, such as tablets, phone, etc, the end user is stuck with, so the only way to win this is with receive power at the device.  As that receive power goes up, the devices step up in terms of the supported index number, starting at 1 and moving up to 7 for a single antenna device.  As the device moves up in index number the modulation switches to a more complex type and less error correction bits are used, increasing the number of "real" data bits that are received.

 

You indicated that moving the modem and / or router isn't an option.  Is that due to the fact that the router ports are used to run ethernet connections to other rooms?  If that is the case, that can easily be solved by replacing the router with a gigabit unmanaged switch to run ethernet to all of the connected rooms.  If you have structured wiring in your home, and its all completed so that you have two RG-6 cable outlets, one Cat 5e data port, and one cat 3 phone port at each wallplate, then the modem and router can be parked where there is access to any wallplate, including one that is currently is use to support Cable TV. Our modem is on the middle floor, connected via RG-6 to the splitter which is located in the structured wiring panel in the basement.  The RT-AC68U is connected via short Cat 6 cable to the modem, and via house Cat 5e cable to a D-Link DGS-1008D unmanaged gigabit switch in the basement.  The switch is connected to all of the rooms that have a structured wiring runs from the basement panel.  With structured wiring installed, you have a lot of flexibility as to where the modem and router can be parked.  Its easier if you use one of the RG-6 cables to park the modem somewhere that requires wifi support, and then use the router to provide that wifi support to the majority of wifi devices and backhaul data to the switch downstairs so that you can connect to the switch and then to the remainder of the home.  And if you need additional wifi support, install a second router that is set to run in Access mode.

 

 

Here are some settings that you can check on the router, assuming that they are available in the N66U as they are in the RT-AC68U:

 

Navigate to Wireless ... Professional;


Select 2.4 Ghz for Band:

 

Set the following to Enabled:

 

Enable TX Bursting
Enable WMM APSD
Reducing USB 3.0 interference (this may not be present on the N66U)
Optimize AMPDU aggregation
Optimize ack suppression
Turbo QAM
Airtime Fairness
Explicit Beamforming
Universal Beamforming

 

Set: Tx power adjustment full right to Performance

 

Select  Apply to save the changes.

 

 

Select 5.0 Ghz for Band:

 

Set the following to Enabled:

 

Enable TX Bursting
Enable WMM APSD
Optimize AMPDU aggregation
Optimize ack suppression
Airtime Fairness
802.11ac Beamforming
Universal Beamforming

 

Set: Tx power adjustment full right to Performance

 

Select  Apply to save the changes.

 

If you had to change or enable any of those, reboot the N66U.

 

 

Hope this helps.



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31 REPLIES 31

Re: Slow Speeds With Ignite100

Gdkitty
Resident Expert
Resident Expert

MIGHT have some ideas, but we'll have to look at a few things.

Firstly... which modem do you  have?

The Advanced modem? (CGN3) or the newer ROCKET one?
Either way, are you able to log into the modem, and check with firmware version you are on?

If for whatever reason it hasnt quite updated to the latest firmware (can take a few days) there was a bug on the older firmware, where 10/100 linked devices (not sure which apple tv you have), would only get about 35ish speeds.

 

The wifi, on these units is not GREAT.. especially over distances, etc.  Even when closer to the modem, the ipad is only getting 40ish speeds?

Are you able to post what your wireless settings are.. might be able to make 1-2 tweeks which may help a LITTLE.

Beyond that.. its just generally a failing on that the WIRELESS part in the gateways, is really only on par with your lower end cheap wireless routers.  To really get better performance you need to use some more heavy duty (and unfortunately not cheap) hardware.

Re: Slow Speeds With Ignite100

Obc93
I've Been Here Awhile
4.2.4.5 is the software. Cgn3 modem.
Hardware version 1a

Re: Slow Speeds With Ignite100

Datalink
Resident Expert
Resident Expert

Can you list the devices that are connected via wired connection and how they are connected, ie, house ethernet, short Cat 5e or Cat 6 cable.  Where is the modem located and where are the hard wired devices located? And can you also list the wireless devices and whether they are running on a 2.4 or 5 Ghz network. 



Re: Slow Speeds With Ignite100

Obc93
I've Been Here Awhile

Hardwired device is located next about 3 feet away from the modem on a yellow ethernet cable that came with the device.

 

I've moved all other devices to the 2.4g and my Desktop which breaks 100 is on the 5g, however when I use 5G for the ipad or 2.4 it makes no difference in speed... which doesn't particularly matter. 

 

I would like to have ideally 75 or more on the ethernet connected device, as I use it for netflix and nhl gamecenter. Don't really want my hockey pausing up during playback...

 

I can live with 40 on an ipad or phone....

 

Re: Slow Speeds With Ignite100

Datalink
Resident Expert
Resident Expert

Can you have a look at the back of the CGN3 and see if the connected port LED is amber or green?  Amber denotes a 1 Gb/s connection with the connected device.  Green denotes a 10/100 Mb/s connection.

 

 

Edit:  Can you also try the following experiment if you have a laptop with an ethernet port.  Disconnect the ethernet cable from the back of the Apple TV and plug the cable into the laptop.  Run a speedtest with either the Rogers speedtest, or the speedtest.net Toronto Telus server.  I'll be interested in what you see on a laptop versus what the tv has shown (40 Mb/s).

 

 



Re: Slow Speeds With Ignite100

And while you are at it, can you list what the network card is?

You should be able to find it in Device Manager.

Re: Slow Speeds With Ignite100

Datalink
Resident Expert
Resident Expert

Here is something else that I hadn't thought about earlier.  It might be an issue here if you are running a mixture of single antenna (single data stream), dual antenna (dual data stream) devices which also have single channel or dual channel capabilities on the 2.4 Ghz band. 

 

The CGN3 is known to have problems with mixed device capabilities and it will restrict both, the number of data streams in use and the co-channel bonding required for 40 Mhz wide channel operation.  That restriction limits all device data rates to the rate of the slowest device on the network.  That can be easily seen if you use a USB Wifi dongle in a mixed network.  Low cost dongles can or will be single antenna (single data stream) single channel only with limited data rates, as opposed to dual antenna (dual data stream) dual channel laptops, capable of running at much higher data rates. 



Re: Slow Speeds With Ignite100

clammydog
I Plan to Stick Around

Ignite 100 WIFI download speed issue

 

I'm having a WIFI downloading issue with my Ignite 100 plan. It's a CGN3 modem and the problem occurrs both in bridge and gateway modes and at 2.4 and 5ghz. (I'm using a Asus RT-N66U router). The fastest I can download with WIFI is 40/11 (upload speed is not a problem). With a hard wired desktop I get a very good 135/11.

 

I've adjusted my Asus modem to different frequencies with the help of inSSIDer as well as fine tuning other settings. Makes no difference.

 

According to Rogers tech support this is all perfectly normal. Changing to the Rocket modem  (AC model) won't make any difference. Advertised speeds are for hard wire only.  If that's the case I might as well stick with the Ignite 30 plan since most of my useage is wireless.

 

Is anyone else experiencing the same issue?

-clammydog
I'm NOT a Rogers employee, my comments are my own.

Re: Slow Speeds With Ignite100

Datalink
Resident Expert
Resident Expert

Could you post a screen shot from inSSIDer, with your MAC addresses removed.  Are you using the 2.4 or 5 Ghz networks mainly, or using both.  

 

For the purpose of monitoring the 5 Ghz band, are you using the freebie version of inSSIDer, or the licenced version 4 which displays the 802.11ac networks that are in use.  The freebie version doesn't display those networks so it doesn't present the whole 5 Ghz picture.

 

I use an RT-AC68U so the interface should be the same I believe.  Log into the router and navigate to LAN ... Switch Control and ensure that the NAT acceleration is Enabled.  If you use QOS, traffic monitoring and a few other functions, that will typically kick off the NAT Acceleration, dropping the throughput rate.  When you step up to 100 Mb/s and beyond, functions that you typically used in the past can now cause a reduced throughput as the CPU has to process the data according to the functions that are running.  You should take a tour through all of the functions of the router and disable any functions that you are not using.  Of course you would want to leave the firewall up and running as well as the Trend Micro protection if that is included in the 66U firmware.

 

Is the CGN3 running in Bridge mode with the router in full router mode, or are you running the CGN3 in Gateway mode, using the router in Access Point mode?

 

And... what are you downloading to, as that can make a huge difference in the data rates?

 

 



Re: Slow Speeds With Ignite100

clammydog
I Plan to Stick Around

I'm only using 2.4ghz.

 

All router settings are set as you described (thank you).

 

I'm running the CGN3 in Bridge mode with the router in full mode (DHCP server).

 

I get the same speed results using both Rogers Speed Check and Ookla Speed Test.

 

I'm running an older version of inSSIDer. My SSID is WIFIGUY.

 

Thanks again.

 

inssider2.jpg

 

 

-clammydog
I'm NOT a Rogers employee, my comments are my own.

Re: Slow Speeds With Ignite100

I'm surprised at how low your receive power level is, down in the -60 dBm range insted of running somewhere in the low -40s.  Where is the modem and router located in comparison to where your laptop was located when you took that screen shot?

 

Just for info, if you look at Qu Shi 2, that is what you don't want to do, run a 40 Mhz wide channel and step all over over users who are using channel 6 including yourself.  Thats possibly due to running an old out of date 802.11 Draft N router.  The draft N routers were not checked for adherence to good neighbor policies as modems and routers are checked today.  These days, if you set a modem or router for a 40 Mhz wide channel, it will ask the receiving device for a clear channel check to determine if the 20 Mhz co-channel required to run a 40 Mhz wide channel is clear at the receiving end.  If it isn't clear, as in its already occupied, then the receiving device denies the clearance to use the co-channel and the modem or router reverts to standard 20 Mhz wide channels.  If you look at Qu Shi's other network, running at 54 Mb/s, thats an 802.11g data rate.  So, altogether, that suggests an old router is in operation.

 

With all of the other networks running nearby, there isn't any good choice in terms of 2.4 Ghz channel selection.  I would look at relocating the router somehow, if that is feasible, or consider using a 5 Ghz USB dongle for your laptop and move up into the 5 Ghz band.  Are you in an older home which probably doesn't have ethernet cabling installed in the walls, or are you by any chance in a newer home which might have structured wiring installed, which includes RG-6 and Cat 5 or 5e cabling?

 

Here one example of a suitable USB dongle:

 

https://www.asus.com/ca-en/Networking/USBAC56/

 

That larger antenna can be removed.  That dongle is 802.11ac capable which would give your data rates a much needed boost.

 

What are you using in terms of a laptop or pc that you connect via wifi.  That itself plays a big part in this, especially if the onboard wifi card only has one antenna.



Re: Slow Speeds With Ignite100

clammydog
I Plan to Stick Around

@Datalink wrote:

I'm surprised at how low your receive power level is, down in the -60 dBm range insted of running somewhere in the low -40s.  Where is the modem and router located in comparison to where your laptop was located when you took that screen shot?

 

Just for info, if you look at Qu Shi 2, that is what you don't want to do, run a 40 Mhz wide channel and step all over over users who are using channel 6 including yourself.  Thats possibly due to running an old out of date 802.11 Draft N router.  The draft N routers were not checked for adherence to good neighbor policies as modems and routers are checked today.  These days, if you set a modem or router for a 40 Mhz wide channel, it will ask the receiving device for a clear channel check to determine if the 20 Mhz co-channel required to run a 40 Mhz wide channel is clear at the receiving end.  If it isn't clear, as in its already occupied, then the receiving device denies the clearance to use the co-channel and the modem or router reverts to standard 20 Mhz wide channels.  If you look at Qu Shi's other network, running at 54 Mb/s, thats an 802.11g data rate.  So, altogether, that suggests an old router is in operation.

 

With all of the other networks running nearby, there isn't any good choice in terms of 2.4 Ghz channel selection.  I would look at relocating the router somehow, if that is feasible, or consider using a 5 Ghz USB dongle for your laptop and move up into the 5 Ghz band.  Are you in an older home which probably doesn't have ethernet cabling installed in the walls, or are you by any chance in a newer home which might have structured wiring installed, which includes RG-6 and Cat 5 or 5e cabling?

 

Here one example of a suitable USB dongle:

 

https://www.asus.com/ca-en/Networking/USBAC56/

 

That larger antenna can be removed.  That dongle is 802.11ac capable which would give your data rates a much needed boost.

 

What are you using in terms of a laptop or pc that you connect via wifi.  That itself plays a big part in this, especially if the onboard wifi card only has one antenna.


That's great information thank you.

 

I'm in a newer home approx 2500 sq ft. that has Cat 5e in some rooms. Home runs for all media cables (RG-6, Cat 5e, speakers) are centralized near the electrical panel located in the basement. That is where the router and modem are located. Relocating it is not an option and there's no point since WIFI speed tests done right next to this router make no difference.

 

The wireless media devices I'm running are 2 iPad 2's, Android Smartphone, Android TV box, Internet Radio, Chromecast. None of which are AC capatible.

 

With the Asus router as the DHCP server, I'm running with 20mhz on the 2.4ghz band and 20/40 on the 5.

 

Even though the Asus router firmware is very recent I still have signal strength problems with the the 5ghz band. The range is limited and the Android box will drop the connection at times.

 

Do you think I would get better results if I swap out the Rogers Advanced Modem for the Rocket version?

 

Thank you.

-clammydog
I'm NOT a Rogers employee, my comments are my own.

Re: Slow Speeds With Ignite100

Ok, this makes more sense now.  Router and modem are in the basement and I presume that you use the wifi devices upstairs most of the time?

 

1. If that is the case, then, given the inSSIDer shot that you posted, you would need to move the router upstairs or buy another router that you can run strictly as a wifi access point.  With the number of other wifi transmitters running nearby, the only way to win this is to increase the received signal power at the devices and the only way to do that is to bring a wifi transmitter closer to those devices.

 

2. Having said that, the devices themselves might pose a challenge as well.  Those iPad 2's, Android Smartphone, Android TV box, Internet Radio, and Chromecast might all be single antenna devices.  Just doing a quick check, the Ipad 2 has a single antenna located just to the right of the home button on the bottom of the Ipad.  Personal opinion, I can't think of a worse place to mount it.  It probably should have been up at the top of the Ipad. Digging up the wifi details of each device is the only way to really determine what each one will support.  The number of antenna is important, as is the High Throughput (HT) MCS Index number that the wifi adapter will support.  If you look at the following chart, you can see the various connection rates that are available for devices that run 1 to 8 Spatial Streams (#'s of antenna). The orange is for the original 802.11n rates, the blue has been added recently to accommodate the 5 Ghz 802.11ac networks.  The spatial streams correspond to the number of antenna that the device has, ie: 1 antenna = 1 spatial stream, 2 = 2, etc, etc.  The top show title bar shows the modulation and coding type and the bandwidth of the channel.  The 2 bandwidth numbers for 20, 40 80 160 Mhz are the result of using a large or small time gap (Guard Interval) between each transmission.

 

http://mcsindex.com

 

If you look for example at the 1 and 2 spatial stream (antenna) rates in the 20 and 40 Mhz columns, you will see that having 2 antenna on a device doubles the data rate, 3 antenna triples the original rate.  At the top, this chart really details the effect of having a single antenna on any given device.  You can run a low cost router, or the most expensive multiple antenna router on the market, it won't change the maximum data rate that you will see on the receiving "single antenna" device, even if you are standing right next to the router to run a speedtest.  In addition to the antenna limitation, some manufacturers of wifi adapters don't necessarily support index numbers 1 thru to 7, or 8 to 15 shown on the left hand side.  They might only support 1 to 5, just as an example, so that limits the data rate even further.  So, there are three components to determining how fast a device will run via wifi:

 

     a. Number of antenna;
     b. The MCS index that is supported;
     c. Whether or not the wifi adapter supports both 800 nano-second and 400 nano-second Guard Intervals

         (time gaps) between transmissions.

 

Digging up that information is usually fairly difficult.  This area of wifi performance is usually not discussed anywhere, so the average consumer doesn't know of the effects of the above list and doesn't know what to look for in terms of wifi info.  We see laptops come up for discussion in the forum far too often, where the forum member has moved up in data rates, and has a new laptop, well designed, but, the wifi performance is terrible. The end reason is due to the fact that the manufacturer cheaped out and installed a single antenna wifi adapter, limiting the wifi performance of the laptop.

 

Just to show this on your laptop, right click on the internet wifi symbol on the lower right hand side of your laptop screen.  Select "Open Network and Sharing Center".  Left click or select the wifi + network name link in the middle right hand side of the page.  That will bring up the Wifi Status Panel. The speed that is shown is the connection rate with the router, including wifi overhead, and should correspond with one of the listed connection rates in the above chart.  To obtain the maximum data rate you would see on a speed test, multiply the connected rate by the fraction indicated beside the modulation and coding type.  On a wired pc or laptop, this panel shows the connection rate with the modem, router or switch.

 

So, hopefully this shows the importance of understanding the wifi capabilities of the devices, which the manufacturers usually don't talk about, and for good reason.  Some devices such as laptops can have the wifi card swapped out for a better model if the manufacture hasn't created a white list that limits the internal devices that the laptop will boot with.  Others, such as tablets, phone, etc, the end user is stuck with, so the only way to win this is with receive power at the device.  As that receive power goes up, the devices step up in terms of the supported index number, starting at 1 and moving up to 7 for a single antenna device.  As the device moves up in index number the modulation switches to a more complex type and less error correction bits are used, increasing the number of "real" data bits that are received.

 

You indicated that moving the modem and / or router isn't an option.  Is that due to the fact that the router ports are used to run ethernet connections to other rooms?  If that is the case, that can easily be solved by replacing the router with a gigabit unmanaged switch to run ethernet to all of the connected rooms.  If you have structured wiring in your home, and its all completed so that you have two RG-6 cable outlets, one Cat 5e data port, and one cat 3 phone port at each wallplate, then the modem and router can be parked where there is access to any wallplate, including one that is currently is use to support Cable TV. Our modem is on the middle floor, connected via RG-6 to the splitter which is located in the structured wiring panel in the basement.  The RT-AC68U is connected via short Cat 6 cable to the modem, and via house Cat 5e cable to a D-Link DGS-1008D unmanaged gigabit switch in the basement.  The switch is connected to all of the rooms that have a structured wiring runs from the basement panel.  With structured wiring installed, you have a lot of flexibility as to where the modem and router can be parked.  Its easier if you use one of the RG-6 cables to park the modem somewhere that requires wifi support, and then use the router to provide that wifi support to the majority of wifi devices and backhaul data to the switch downstairs so that you can connect to the switch and then to the remainder of the home.  And if you need additional wifi support, install a second router that is set to run in Access mode.

 

 

Here are some settings that you can check on the router, assuming that they are available in the N66U as they are in the RT-AC68U:

 

Navigate to Wireless ... Professional;


Select 2.4 Ghz for Band:

 

Set the following to Enabled:

 

Enable TX Bursting
Enable WMM APSD
Reducing USB 3.0 interference (this may not be present on the N66U)
Optimize AMPDU aggregation
Optimize ack suppression
Turbo QAM
Airtime Fairness
Explicit Beamforming
Universal Beamforming

 

Set: Tx power adjustment full right to Performance

 

Select  Apply to save the changes.

 

 

Select 5.0 Ghz for Band:

 

Set the following to Enabled:

 

Enable TX Bursting
Enable WMM APSD
Optimize AMPDU aggregation
Optimize ack suppression
Airtime Fairness
802.11ac Beamforming
Universal Beamforming

 

Set: Tx power adjustment full right to Performance

 

Select  Apply to save the changes.

 

If you had to change or enable any of those, reboot the N66U.

 

 

Hope this helps.



Re: Slow Speeds With Ignite100

clammydog
I Plan to Stick Around

@Datalink wrote:

 

 

<SNIPPED> 

 

Hope this helps.


Absolutely!

I learned more about WIFI in your last post than I ever did reading dozens of online help pages! 

 

I really like the idea of relocating my modem and using a switch in the basement for the Cat 5's. I will seriously consider doing that. 

 

I've also tweaked all of the common settings as you described on the Asus router.

 

Thanks again. I really appreciate your detailed responses.

 

-clammydog
I'm NOT a Rogers employee, my comments are my own.

Re: Slow Speeds With Ignite100

With the modem relocated upstairs, it may be easier to keep an eye on it and determine if and when anything is going wrong.  I've found that with the CGN3ACSMR and now the CGNM-3552, that's a rare occurrence, but its handy to have both on hand for test purposes.

 

For the switch, the current version of my switch is a D-Link DGS-1008G.

 

http://ca.dlink.com/products/connect/8-port-gigabit-desktop-switch/

 

Just have to ensure that:

 

1.  what you buy is an unmanaged switch if you want plug and play capability;

2.  that it has gigabit ports; and 

3.  that the switch itself is a gigabit switch which will run rates above 100 Mb/s including Rogers Speedboost

     which you can see running on a speedtest.

4.  That the switch will cover the number of rooms that you have to service.  The next size switch will be a 16 port

     I believe.  As you move up in switch size, you will probably see higher packet switching rates as well within

     the switch, which helps keep the data rates up when a number of wired devices are running.

 

There are other manufacturers on the market as well, with the same or very similer capability.



Re: Slow Speeds With Ignite100

clammydog
I Plan to Stick Around

@Datalink wrote:

With the modem relocated upstairs, it may be easier to keep an eye on it and determine if and when anything is going wrong.  I've found that with the CGN3ACSMR and now the CGNM-3552, that's a rare occurrence, but its handy to have both on hand for test purposes.

 

For the switch, the current version of my switch is a D-Link DGS-1008G.

 

http://ca.dlink.com/products/connect/8-port-gigabit-desktop-switch/

 

Just have to ensure that:

 

1.  what you buy is an unmanaged switch if you want plug and play capability;

2.  that it has gigabit ports; and 

3.  that the switch itself is a gigabit switch which will run rates above 100 Mb/s including Rogers Speedboost

     which you can see running on a speedtest.

4.  That the switch will cover the number of rooms that you have to service.  The next size switch will be a 16 port

     I believe.  As you move up in switch size, you will probably see higher packet switching rates as well within

     the switch, which helps keep the data rates up when a number of wired devices are running.

 

There are other manufacturers on the market as well, with the same or very similer capability.


I currently own an 8 port Trendnet Giga switch. It should do the job nicely.

 

Thanks

-clammydog
I'm NOT a Rogers employee, my comments are my own.

Re: Slow Speeds With Ignite100

Olgaw
I've Been Here Awhile

My 100 mbs Rogers ignite gives me consistent speed tests in the 135 Mbps range on my desktop. This is an Ethernet connection. The wireless gives me about 25 to 30 Mbps. on my Compaq cs700. Same slow speed on my iPad 2. I understand that wireless is slower but when I plug the Ethernet cable from the desktop into the cs 700 I get the same 25 to 30 mbs speed. I am using the Rogers rocket modem / wireless router made by Hitron. The Compaq has slow 801g wireless but this should not affect the Ethernet connection. 

Re: Slow Speeds With Ignite100

Gdkitty
Resident Expert
Resident Expert

Ok.  At least from what i could look up, that laptop (like many cheaper ones) only have a 10/100 network card.
Which means it would only get a theoretical max of 100mbps

usually would be under that somewhat.. but should be not the 25-30 range.

Now how long have you had the modem?
If you just got it, it may not be on the latest firmware, and could take 72 hours for it to be pushed out.
Some of the earlier firmware, had an issue where 10/100 cards would not link properly, and would link only at around those speeds.

Re: Slow Speeds With Ignite100

JBRAN
I've Been Here Awhile

Package Rogers Ignite 100u

Router     Model                     ASUS RT-AC66U
                 Firmware Version 3.0.0.4.376_3754

                 4 Gigabit LAN Ports

Modem Model                       CGNM-3552
                Hardware Version 1A
                Software Version   4.5.8.19

When connecting computer directly to modem, able to get the 100 Mbps download speeds.  If then connect computer through router, get somewhere from 30 - 50 Mbps.  Results using Speedtest and nothing else connected/running.

Can you please suggest what router settings might fix this?

 

Thanks

Re: Slow Speeds With Ignite100

Datalink
Resident Expert
Resident Expert

@JBRAN

 

1.  Are you running the modem in Gateway or Bridge mode?

 

2.  Are you running the router in router mode or access point mode?

 

3.  Can you look at the back of the modem, specifically at the connected port LED.  that router has Gigabit WAN and LAN PORT, so, the LED at the back of the modem should be a flashing amber LED, signifying that the modem is connected to the router at 1 Gb/s.  If the port LED is flashing green, that indicates that the connect rate is 10/100 Mb/s. 

 

The LED should be flashing amber in colour.  If it is green instead, that indicates that:

 

1.  The ethernet cable is not connected properly at either or both end.

2.  That the ethernet cable has been damaged in some manner and no longer supports 1 Gb/s, and as a result the modem and router ports auto-negotiate to a data rate that they can agree on. 

 

The other thought that goes with the first question above is that if you have the modem in Gateway mode, and the router in router mode, then you would have a double NAT situation where both the modem and router take the incoming IP address and split it into sub-addresses for the connected devices.  This can lead to all sorts of problems.  So, the correct configuration should be:

 

a.  The modem in Gateway mode, the router connected in Access mode.  This configuration makes the modem the actual controller of the network.  The router merely acts as a wired and wifi access point.

b.  The modem in Bridge mode, the router in full router mode.  This is the typical configuration when you use a router behind a modem. 

 

So, can you let us know what configuration you have, and what colour the modem's port LED is?

 

For the CGNM-3552 itself, you should request the updated firmware in order to avoid dead LAN ports if you happen to be connected to a Casa Systems CMTS.  Have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message.  The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem.  The Cable Modem MAC Address and S/N can also be found on the back of the modem.

 

 



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