Slow Internet

[danashreesawant]

Internet gets slow after a few months...

Hey all,

I’ve been a Rogers customer since January. I have the ignite 150 internet. When I first got it it was blazing fast but lately it’s been getting slow and even the wifi range is not as good. I’ve tried resetting the router and even called Rogers and they said everything is fine on their end.

Just curious is this has happened to anybody else. Do you have any suggestions to make it like it was when I got it?

Thanks in advance!

[Datalink]

@danashreesawant are you seeing slower data rates for both ethernet and wifi connected devices, or just with wifi devices?

Can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the lower signal level table, from the Downstream Overview, all the way to the bottom right of the table.  Paste that into a post so we can have a look at it.  The copy and paste process will paste in the text contents of that table.  

[dexleong]

Hi, I have 1Gig internet but the max speed when directly connected to the coda 4582 is 90megs at best.  A tech came by and said everything is fine but after going through the forums it seems my signal strength is in the negatives when they should be closer to 0.  I've pasted what I see in the modem.  The only decent speeds is when I connect to 5Ghz wireless and I get 130meg down.  Sometimes i'll get 700meg down on 5Ghz but I wouldn't say it's constant.

Any help would be appreciated.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	-5.600	15	36.387
2	849000000	256QAM	-10.600	2	34.346
3	855000000	256QAM	-11.200	3	33.834
4	861000000	256QAM	-11.500	4	33.834
8	597000000	256QAM	-5.800	8	35.780
11	615000000	256QAM	-5.400	11	36.610
12	621000000	256QAM	-5.300	12	36.387
13	633000000	256QAM	-5.900	13	35.780
14	639000000	256QAM	-5.800	14	36.387
15	303000000	256QAM	-0.300	1	37.636
16	651000000	256QAM	-5.600	16	36.610
17	657000000	256QAM	-5.700	17	36.387
18	663000000	256QAM	-5.700	18	36.387
19	669000000	256QAM	-5.900	19	36.610
20	675000000	256QAM	-6.000	20	36.387
21	681000000	256QAM	-6.000	21	36.387
22	687000000	256QAM	-6.000	22	36.387
23	693000000	256QAM	-6.100	23	36.387
24	699000000	256QAM	-6.100	24	36.387
25	705000000	256QAM	-6.300	25	36.387
26	711000000	256QAM	-6.600	26	35.780
27	717000000	256QAM	-7.300	27	35.595
28	723000000	256QAM	-7.400	28	35.780
29	825000000	256QAM	-8.900	29	34.926
30	831000000	256QAM	-10.400	30	34.346
31	837000000	256QAM	-10.400	31	34.484
32	843000000	256QAM	-10.400	32	34.484

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-0.900002

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	37.500	5	6400000
2	38596000	ATDMA - 64QAM	38.750	6	3200000
3	30596000	ATDMA - 64QAM	37.500	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[RogersMoin]

Hello, @dexleong.

Welcome to the Rogers Community Forums! 🙂

I would be concerned as well if I'm getting only 90 Mbps on a wired connection for a Gigabit Internet package. 

Primarily please make sure your computer is negotiating 1000 Mbps link with the modem. There should be a flashing amber light on the Ethernet port to which your computer is connected. If it is flashing green then the link speed in 10/100 Mbps. 

It's good to know that you were getting 700 Mbps on the 5 GHz network. Since the range on 5 GHz is limited the speed will drop if you were to move away from the modem.

As for the signal levels, they should be ideally close to zero. We can run a few tests from our side; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[Trib3]

So I have had enough of Rogers inferior internet. Your service is so bad I can't get on the internet sometimes. It take 30 seconds to load a web page. Forget about watching Youtube or other streaming service. I can't get WiFi in my home because your service is so lacking in quality. On top of that you have raised my monthly price even though I was told that my price wont change . Lying . Very nice.

I am so disappointed in your service. I wont recommend it to anyone.

[RogersTony]

Hello @Trib3,

Welcome to the Rogers Community Forums!

With the Internet being such a huge part of our lives these days it saddens me to hear that you have been having so much trouble with your speeds. =(

We definitely want to help you get this resolved but we need a bit more information before we can proceed.

• Are you only experiencing speed issues via Wi-Fi or do you have devices connected via Ethernet that is very slow as well?
• If all of your devices are connecting via Wi-Fi, do you notice the connection in the home is better in certain areas vs others?
• How many bars of Wi-Fi are you seeing when the connection is slowest?
• If Ethernet devices are also affected, do you notice slow speeds at all times of the day or just certain times like Evenings or worse of the Weekend?

Once we have more info the Community will be better equipped to assist you in finding a solution.

We look forward to your response!

RogersTony

[fbad]

I just had a new modem installed, and upgraded my speeds to 500. After a few days, I'm seeing about 85mbps average. This is wireless, standing right beside the modem. I'm going to try a wired connection later but wondering if this is normal? I'm in the Ottawa area

[Datalink]

@fbad can you run a wired speedtest with the modem in Gateway mode (default mode).  Please include the www.speedtest.net Toronto Vmedia and Montreal Ebox servers.  You could also use http://speedtest.googlefiber.net/

I won't say that the wifi speeds that you're seeing are typical, but, their not unusual for new modem installations.  First item on the list is to look at the wired speeds and then possibly look at the signal levels to see if anything stands out.  

With that in mind, can you have a look at the following post and follow the same instructions.  This is normally a step by step process to rule out any issues, adjust the wifi settings to obtain the best wifi performance possible out of the modem, and then determine what can be done in terms of wifi channels to improve the two way wifi performance. 

This post is aimed at a router wifi performance problem, but, its basically the same as what you are seeing from your results:

https://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/435730#M55170

[fbad]

Hey there, I just did the wired test using the servers you noted. My speeds are fast - about 400 and 550 respectively. Wired using the default servers in Ottawa is still slow <100. 

Does this mean the Ottawa servers are slow? Can I redirect the modem in some way?