Signed up for share + package, no Spotify option available

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I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

Hello,

 

I'm not able to select the Spotify or any other experience for my Share Everything+ plan.

I made the change November 4th, but have never been able to select an experience.

 

I created a ticket with Rogers, but no news since then. It's been 2 weeks now...

 

Please help me on this.

I'm Here A Lot
Posts: 5

Re: Signed up for share + package, no Spotify option available

I am still in the same boat as everybody on this community...Created a ticket with Rogers after 3 calls and 3 people giving me different infos and also posted here about 2 weeks ago... Reread the contract and it clearly says that the free experience is AVAILABLE right at the beginning of the new plan... And I'm still waiting... Kind of disapointing !
I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

A "ticket" is opened for me but it's been a couple days, nothing fixed. Frustrated......

I've Been Here Awhile
Posts: 2

Re: Signed up for share + package, no Spotify option available

A couple of days? I am going into 3 weeks with multiple calls, chats etc... Yesterday I was told 30days???

 

and all the while I keep get e-mails telling me to go select my experience and today I recieved a txt reminding me to go and choose one. <sigh>

 

trying to be paitent but that wearing thin. Smiley Sad

I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

Oh no....that's unacceptable!!

I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

Hello,

 

We recently switched our plan to a Share Everything+ plan and added a line to take advantage of the free Spotify Premium.

 

We did this on Nov 2nd and were told to wait 15 days for the ticket to be resolved. It's been over 15 days and the ticket is still pending. Now i've been told it will be another 30 days. How long does this usually take?

 

The only option I see when I login to MyRogers is to "Buy" Spotify Premium.

I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

Read it and weep. Most of us are still waiting.

I've Been Here Awhile
Posts: 3

Re: Signed up for share + package, no Spotify option available

I just upgraded too and see the same issue; can only buy Spotify, not add it for free.  Was told to look again in 15 days.  Wish I had seen this thread first.  Rogers, please help.

Moderator
Moderator
Posts: 1,547

Re: Signed up for share + package, no Spotify option available

 

Hello, @StompinBob

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for reaching out @CommunityHelps. Please message back if the case was not raised for you. Thank you for your patience. 

 

Regards,

RogersMoin

I've Been Here Awhile
Posts: 3

Re: Signed up for share + package, no Spotify option available

I was fixed today; didn't have to wait 15 days.  Thx @RogersMoin.

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