Signed up for share + package, no Spotify option available

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Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Signed up for share + package, no Spotify option available

Hi @anders12

 

Thank you for posting the image!

 

To further assist we would need to access your account.

 

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

 

@RogersPrasana

I Plan to Stick Around
Posts: 9

Re: Signed up for share + package, no Spotify option available

After upgrading to the share+ package I don't see a spotify free option on myrogers page.. Help plz?

Rogers Employee silentstorm88
Rogers Employee
Posts: 16

Re: Signed up for share + package, no Spotify option available

@dextx

 

Welcome to the community!

 

When did you do your upgrade to the share everything + plan ?

Did you have it set to take into effect on your bill cycle date? or right away ?

You would be able to see the option to choose your experience on your MyRogers profile under the Wireless Tab. 

 

Best Regards,

ss

I'm Here A Lot
Posts: 7

Re: Signed up for share + package, no Spotify option available

Spotify option does not appear (only pay and upgrade do)

 

Hi, 

 

I switched over to share everything on oct 30 and I have been unable to upgrade my spotify account. When I log into rogers, and then manage account, it sends me over to the rogers page and the spotify option only appears as a buy or upgrade option. 

 

Help? 

Thanks!

Moderator
Moderator
Posts: 1,541

Re: Signed up for share + package, no Spotify option available

 

Hello, @dextx & @darionouri

 

 

I’d like to help. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

Thanks,

RogersMoin

I'm Here A Lot
Posts: 7

Re: Signed up for share + package, no Spotify option available

Hi Rogersmoin,

 

Thanks for getting back to me, sent you reply.

 

 

I Plan to Stick Around
Posts: 9

Re: Signed up for share + package, no Spotify option available

I got the exact same problem

I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

Me too
I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

im  having same problem

Moderator
Moderator
Posts: 1,541

Re: Signed up for share + package, no Spotify option available

 

Hello, @rsadecky & @boston6

 

 

I’d like to help. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

Thanks,

RogersMoin