12-29-2015 10:09 PM
found out that i had the wrong account. i reread the agreement and the chat i had with support. the cost was the same for more data and spotify as it was for a 1gig data plan with purchasing spotify. once this was correted by some great support bingo it all worked great.
12-30-2015 09:11 AM
Thank you so much for updating the Community @chuipka!
We’re truly happy to know that your issue has been resolved
RogersSannecia
12-30-2015 04:10 PM
Good Afternoon @clgrant,
Welcome to the Community Forms!
Please follow the steps below to select Spotify as your Share Everything Plus experience.
Hope this clarifies how to register. Let us know if you need further assistance.
Are you able to log into your MyRogers account successfully? What do you see when you log in?
Let us know!
12-30-2015 08:47 PM
I'm having the same issue, have had share everything plan for a long time and decided to get spotify. When I go to the screen to get it (the screen with Spotify, Shomi, or Texture) it says buy now instead of "get". Phoned in and they couldn't get it figured out (said they'll call back when they do). They were sorta confused about it. That being said, considering you guys have experience with this, maybe you can help?
Thanks
12-31-2015 08:56 AM
Good Morning @sbrar96,
You mentioned that you have had a Share Everything plan for a long time. Do you have an older version of the Share Everything plans then?
Only Share Everything Plus plans come with an included experience for 24 months.
Let us know!
12-31-2015 12:55 PM
i'm glad to say my porblem has been resolved. truns out the system wasn't regonizing my account. thanks for all the help commmunity helps
12-31-2015 05:44 PM
01-01-2016 03:09 PM
I would like to look into the issues you're having with your account.
Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
RogersMay
01-03-2016
04:45 PM
- last edited on
01-03-2016
04:49 PM
by
RogersHassam
Unable to register to Spotify with included experience
Hi.... I have a new-ish 'Share Everything Plan+' Contract (- initiated in August, 2015).
For the past month or so -- I have been trying to register for the offer of a free 2-Year subscription to 'Spotify', from within my - My Rogers Account.
However - whenever I attempt to "Choose My Experience", and then select Spotify, as my choice -- I'm simply directed to a Rogers webpage - which shows the general information regarding Spotify, Shomi, and Texture (-- As bonus offerings of the Share Everythng Plan).
That's as far as it goes... And it's the same result, on every occaison.
Any help or advice woule be appreciated.... Thanks in advance!
01-04-2016 09:10 AM - edited 01-04-2016 09:11 AM
Hello @Littlejohns
Thank you for your post and welcome to the Forums !
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. Next time you are online, please send a private message to @CommunityHelps and we can look into your issue further.
Looking forward to your response.
RogersSannecia