Signed up for share + package, no Spotify option available

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I've Been Here Awhile
Posts: 4

Re: Signed up for share + package, no Spotify option available

this is ridiculous, I get a call from Rogers sahing my ticket was closed but it is still not working. completely useless and false advertising.

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I've Been Here Awhile
Posts: 2

Re: Signed up for share + package, no Spotify option available

Called wireless billing support and problem was solved.

Spotify working flawlessly. Thumbs up.

I've Been Here Awhile
Posts: 4

Re: Signed up for share + package, no Spotify option available

How about you tell us how they fixed it. Smiley Happy

I've Been Here Awhile
Posts: 3

Re: Signed up for share + package, no Spotify option available

Having the same issue. Not able to "choose my experience" it wants me to buy.

 

Please help.

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Signed up for share + package, no Spotify option available

Hello @KixxAxe2

 

Thank you for your post and welcome to the Forums.

 

We can definitely understand the inconvenience of your issue.

 

We’d like to help. Please send out a Private Message via @CommunityHelps and we can look into your situation further.

 

Looking forward to your response.

 

RogersSannecia

I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

Spotify setup

 

I recently changed over my plan and it includes a free 2 year spotify subscription. But every time I go to set it up on the Rogers website it just refreshes the page. Please help!

I've Been Here Awhile
Posts: 3

Re: Signed up for share + package, no Spotify option available

I've had the same problem for over 2 months. I suspect that 1) It's because you previously had a spotify account but now want premium through Rogers so somewhere on your system you've got a "canceled spotify premium" datum (like a .dll file); 2) Most people at Rogers don't know about this problem or how to fix it.
Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: Signed up for share + package, no Spotify option available

Good Afternoon @aliaaustinson,

 

Welcome to the Community Forums!

 

Did you have an existing subscription to Spotify before you signed up for the Share Everything Plus plan as @johnnocanuck suggested?

 

If so you would need to cancel that subscription first before you can link the Rogers subscription to your Spotify account.

 

Let us know so we can help you further.

 

@RogersGabrielle

I'm Here A Lot
Posts: 6

Re: Signed up for share + package, no Spotify option available

No this is my first subscription. I'm having troubles linking my accounts because of a previous email that doesn't exist anymore. My new plan also has the wrong email... Must have been a typo.
I Plan to Stick Around
Posts: 16

Re: Signed up for share + package, no Spotify option available

hi upgrade  my plan to share + and can not choose spotify.

can anyone help me?