Signed up to share +, try to manage my account to add spotify.
On the website it brings me to a purchase page. Doesn't recognize I've upgraded.
On mobile the app (iphone) I click manage, it opens the website in safari asking to login again.
Enter credentials, click login and nothing happens.
How do I enable Spotify premium?
Is there a wait period between adding the service and having the webmasters enable the button on my account page or is the issue a deeper development issue?
Good Morning @Dreitoot,
Welcome to the Community Forums!
Thanks for reaching out to us. Have you logged into your MyRogers profile and selected your experience? Were you already paying for Spotify Premium subscriptions prior to signing up for a Share Everything Plus plan?
If so you can find step by step instructions on how to change your paid subscription to the free subscription by clicking here.
Let us know if you need further assistance.
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
Welcome to the Rogers Community Forums!
Thank you for your patience while we are working towards the resolution. Since you were in touch with Customer Service, they would have already raised support tickets for you. Please message the ticket number to @CommunityHelps so that we can follow up for you.
Thank you for understanding!
I'm in the same boat as you guys.
Tried @jo56 method and it did work. It will register a single account under the 9.99/month plan that can be linked to your existing free spotify account.
Also hoping Rogers will not bill me for that one and soon correct the issue.
Thanks for reaching out to us.
I can confirm that information provided is incorrect and is not a proper mitigation process as unfortunately it will result in you being charged for the experience.
We are aware of this issue and are working hard to resolve this for all affected users. If you currently have a ticket open for this issue, you will be notified when the ticket is resolved. If you do not, please contact us so we can investigate your account to confirm a ticket needs to be created.
I apologize for the conflicting information and I hope this clarifies what needs to be done.
This is stupid. I have been unable to add premium spotify to my account for over a month now. After being told all sorts of misinformation, such as "I need to be on a 5gb shareable data plan", "You need to just buy the service, it will auto detect that you are on a shareable data plan", and that "It is no longer being offered" by the Rogers staff over the phone, I have still yet to recieve a service that I upgraded my plan for.
I am having the same issue where the MyRogers just doesn't seem to recognize that I am currently on a shareable data plan, and only offers to let me upgrade or buy spotify for $9.99. There is no select spotify option. Am I going to get compensated for this?
I don't know why this is a mystery to Rogers. I went through several hours of phone calls over this a couple of weeks ago and ultimately, I was told there was a system issue that would take up to three weeks to fix. Today, I got a text from Rogers reminding me to add my family members. This prompted me to check and I can now use these services. It's still not perfect, as instead of a month to choose between the three services, I now have only 15 days, but I will get that fixed.
Would someone please tell Rogers employees? It took me several calls and I had to talk to a manager in customer service to find out what was going on.
Now, I want to know how to add family members to my Sportify account. Wish me luck.