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Signed up for share + package, no Spotify option available

sseguin98
I Plan to Stick Around

Signed up to share +, try to manage my account to add spotify.

 

On the website it brings me to a purchase page. Doesn't recognize I've upgraded.

 

https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg

 

On mobile the app (iphone) I click manage, it opens the website in safari asking to login again.

Enter credentials, click login and nothing happens.

 

How do I enable Spotify premium?

 

Is there a wait period between adding the service and having the webmasters enable the button on my account page or is the issue a deeper development issue?

 

Thank you

 

 

 

***Edited Labels***

 

 

184 REPLIES 184

Re: Signed up for share + package, no Spotify option available

Good Morning @Dreitoot,

 

Welcome to the Community Forums!

 

Thanks for reaching out to us. Have you logged into your MyRogers profile and selected your experience?  Were you already paying for Spotify Premium subscriptions prior to signing up for a Share Everything Plus plan?

 

If so you can find step by step instructions on how to change your paid subscription to the free subscription by clicking here.

 

Let us know if you need further assistance.

 

@RogersGabrielle

Re: Signed up for share + package, no Spotify option available

dlmltrl
I've Been Here Awhile
Still no answer for my post ! For the moderator who will help me, I don't have any Spotify account

Re: Signed up for share + package, no Spotify option available

Hello @dlmltrl

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersSannecia

Re: Signed up for share + package, no Spotify option available

mmendoza
I've Been Around

I am getting the same issue as well. Thought it was only my account that was experiencing this. Called customer service today but they were not able to fix the issue. Please help!

Re: Signed up for share + package, no Spotify option available

jo56
I'm Here A Lot
I have a valid rogers share everything + subscription but when I go on MYROGERS and try to choose the experience I want (Spotify), it tells me to either upgrade my plan OR pay 9,99$/month while it is supposed to be included. I called rogers twice but it was very disapointing... They said they couldnt help and that someone would call me back on this.. I am still waiting for that call ! Please someone help !

Re: Signed up for share + package, no Spotify option available

 

Hello, @mmendoza & @jo56

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your patience while we are working towards the resolution. Since you were in touch with Customer Service, they would have already raised support tickets for you. Please message the ticket number to @CommunityHelps so that we can follow up for you. 

 

Thank you for understanding!

 

Cheers,

RogersMoin

Re: Signed up for share + package, no Spotify option available

jo56
I'm Here A Lot
If I understand, after 3 calls to rogers, 2 emails and 2 posts, nobody can help me now ?

Re: Signed up for share + package, no Spotify option available

JonnyFyre
I've Been Here Awhile

Can a moderator confirm that selecting the paid spotify method is the answer, and billing will sort it out?

 

Re: Signed up for share + package, no Spotify option available

Allanmc
I'm Here A Lot
I would like to also know if that is true.

Re: Signed up for share + package, no Spotify option available

dextx
I Plan to Stick Around
ya i would like to know as well..

Re: Signed up for share + package, no Spotify option available

jo56
I'm Here A Lot
I did so, as someone told me on the phone... The only problem is that it is also impossible to buy the multiple option (at 19,99$) the only one you can buy is 9,99$ and its for only one phone... I also hope that it will be solve soon and that I wont be charged for that !

Re: Signed up for share + package, no Spotify option available

dextx
I Plan to Stick Around
ya they better not charge me for it.. already paying too much for my plan

Re: Signed up for share + package, no Spotify option available

Allanmc
I'm Here A Lot
I have had a ticket open 7 days now (this is the 8th) about this issue and I have not heard anything back from support yet.

Re: Signed up for share + package, no Spotify option available

JonnyFyre
I've Been Here Awhile

I was told it could take up to 16 days to be resolved, from the time the ticket is opened...

Re: Signed up for share + package, no Spotify option available

Silvertag
I Plan to Stick Around

I'm in the same boat as you guys.

 

Tried @jo56 method and it did work. It will register a single account under the 9.99/month plan that can be linked to your existing free spotify account.

 

Also hoping Rogers will not bill me for that one and soon correct the issue.

Re: Signed up for share + package, no Spotify option available

Hello @JonnyFyre@dextx@Allanmc@Silvertag and @jo56,

 

Thanks for reaching out to us.

 

I can confirm that information provided is incorrect and is not a proper mitigation process as unfortunately it will result in you being charged for the experience.

 

 We are aware of this issue and are working hard to resolve this for all affected users. If you currently have a ticket open for this issue, you will be notified when the ticket is resolved. If you do not, please contact us so we can investigate your account to confirm a ticket needs to be created.

 

I apologize for the conflicting information and I hope this clarifies what needs to be done.

 

@RogersGabrielle

Re: Signed up for share + package, no Spotify option available

aNoID
I've Been Here Awhile
You better refund any extra charge for something that is supposed to be "included" with the package.

Re: Signed up for share + package, no Spotify option available

Silvertag
I Plan to Stick Around

@RogersGabrielle Thanks for the clarification.

 

Cancelled my Spotify Premium link on the spot. Will await the next billing cycle and fight the charge (if there are any).

Re: Signed up for share + package, no Spotify option available

JunArshad
I've Been Around

This is stupid. I have been unable to add premium spotify to my account for over a month now. After being told all sorts of misinformation, such as "I need to be on a 5gb shareable data plan", "You need to just buy the service, it will auto detect that you are on a shareable data plan", and that "It is no longer being offered" by the Rogers staff over the phone, I have still yet to recieve a service that I upgraded my plan for. 

 

I am having the same issue where the MyRogers just doesn't seem to recognize that I am currently on a shareable data plan, and only offers to let me upgrade or buy spotify for $9.99. There is no select spotify option. Am I going to get compensated for this? 

Re: Signed up for share + package, no Spotify option available

seaniedee1
I Plan to Stick Around

I don't know why this is a mystery to Rogers. I went through several hours of phone calls over this a couple of weeks ago and ultimately, I was told there was a system issue that would take up to three weeks to fix. Today, I got a text from Rogers reminding me to add my family members. This prompted me to check and I can now use these services. It's still not perfect, as instead of a month to choose between the three services, I now have only 15 days, but I will get that fixed. 

 

Would someone please tell Rogers employees? It took me several calls and I had to talk to a manager in customer service to find out what was going on.

 

Now, I want to know how to add family members to my Sportify account. Wish me luck.

Re: Signed up for share + package, no Spotify option available

Zaru
I've Been Around

I have signed for a share everything plan recently and when I try signup for Spotify I can only see buy option. Isn't that suppose to be free for 2yrs?

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