Can a moderator confirm that selecting the paid spotify method is the answer, and billing will sort it out?
I was told it could take up to 16 days to be resolved, from the time the ticket is opened...
I'm in the same boat as you guys.
Tried @jo56 method and it did work. It will register a single account under the 9.99/month plan that can be linked to your existing free spotify account.
Also hoping Rogers will not bill me for that one and soon correct the issue.
Thanks for reaching out to us.
I can confirm that information provided is incorrect and is not a proper mitigation process as unfortunately it will result in you being charged for the experience.
We are aware of this issue and are working hard to resolve this for all affected users. If you currently have a ticket open for this issue, you will be notified when the ticket is resolved. If you do not, please contact us so we can investigate your account to confirm a ticket needs to be created.
I apologize for the conflicting information and I hope this clarifies what needs to be done.
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