Thanks for your post!
We would need to acces your account details to further assist with your Spotify service.
I’m going to send you both a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
I just got off the phone with tech support and they told me that the issue is that spotify itself doesn't recognize us as share everything customers so Rogers itself has to contact them to get them to offer it to us and since its a 3rd party it takes longer. I was told to wait another 24-48hrs. I'm gonna give it another week or two.
Welcome to the Forums!
I'd like to help resolve your issue accessing your Spotify experience. To further assist I will need to access your account details.
I will be sending you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
Well it's now Thursday, and despite being promised that a support ticket had been raised, and I would hear by Monday, I haven't heard a thing since. And I still can't get the spotify that should be included in my package. How hard is it?
Good afternoon @anders12,
We're very sorry about the delay.
The issue impacted a greater amount of users than we originally thought, and I really wanted to apologize for the inconveniences this may cause.
I certainly want to reassure you, we're actively working on resolving this issue as soon as possible.
I'll reach out to you via Private Message to follow up on the ticket that was opened for you account.