Signed up for share + package, no Spotify option available

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Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Signed up for share + package, no Spotify option available

Hi @jaayh

 

Thank you for your post!

 

What do you see when you log in to select an experience? Do you see shomi or next issue?

 

Let us know so we can further assist.

 

@RogersPrasana

Highlighted
I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

I've activated a "Share plan" today which comes with the free Spotify Premium service. I set myself up using my phone number and have cancelled my premium subscription on Spotify as well.

 

However, I haven't recieved word about what promo code to use when I'm in the Spotify account page. Is this supposed to come via SMS? There are no clear instructions around this. 

 

Not sure if this matters but I log in to Spotify using my Facebook credentials but also have my email setup as well. This is the same email that I use to log in to MyRogers

 

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: Signed up for share + package, no Spotify option available

Hi @dhohol,

 

 

Thank you for your post and Welcome to the Community Forums! Smiley Happy

 

I understand you're trying to register the Spotify as one the the three offers included in the Share Everything + plan, a promo code is not required. I would suggest you first confirm you're on a Share Everything + (plus) plan and your billing cycle date for the new plan has taken effect, then try logging into your MyRogers account online and you should see what's listed in the screen shot:


 Share + package offer.png


Hope this helps,
RogersArthur

I'm a Senior Enthusiast
Posts: 439

Re: Signed up for share + package, no Spotify option available

the billing cycle for my new share everything + plan took effect today and while I see the 3 options (spotify, shomi, next issue) whenever I try to register for spotify it gives me an error stating that the enrolment system is not available.  The process for shomi and next issue seems to work.

 

Anyone else having trouble registering for spotify?

I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

I am having the same problem!

Moderator
Moderator
Posts: 1,487

Re: Signed up for share + package, no Spotify option available

 

Hello, @ryanjamesmiller

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I'm able to choose Spotify now from my side, would you please attempt to subscribe to Spotify it should be working now. Let us know the outcome, thank you for your patience.

 

Regards,

RogersMoin

I'm Here A Lot
Posts: 7

Re: Signed up for share + package, no Spotify option available

I am having the same problem with Spotifty. Even though I upgraded to a new share everything plan, and I already have the extra data etc, there is no option to get spotify free.

 

Anders

I'm Here A Lot
Posts: 7

Re: Signed up for share + package, no Spotify option available

Can anyone help me with this?
Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Signed up for share + package, no Spotify option available

Welcome to the Community @anders12 Smiley Happy

 

We would be glad to help!

 

What are you seeing when you try and register for your experience via MyRogers?

 

RogersAsif

I'm Here A Lot
Posts: 7

Re: Signed up for share + package, no Spotify option available

See above