Signed up for share + package, no Spotify option available

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I Plan to Stick Around
Posts: 8

Signed up for share + package, no Spotify option available

Signed up to share +, try to manage my account to add spotify.

 

On the website it brings me to a purchase page. Doesn't recognize I've upgraded.

 

https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg

 

On mobile the app (iphone) I click manage, it opens the website in safari asking to login again.

Enter credentials, click login and nothing happens.

 

How do I enable Spotify premium?

 

Is there a wait period between adding the service and having the webmasters enable the button on my account page or is the issue a deeper development issue?

 

Thank you

 

 

 

***Edited Labels***

 

 

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Signed up for share + package, no Spotify option available

Did you go directly to Spotify or did you navigate there through your MyRogers account? You need to go through MyRogers in order for it to recognize the free Premium account.

I Plan to Stick Around
Posts: 8

Re: Signed up for share + package, no Spotify option available

Hi,

 

 Yes MyRogers account.

 

The screenshot is what I see on MyRogers account displaying prices and not a free option.

 

https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg

 

 

Moderator
Moderator
Posts: 1,958

Re: Signed up for share + package, no Spotify option available

Good evening @sseguin98,

 

Thank you for your post.

 

Here is what you should see, after logging in to MyRogers, when you are on a Share Everything + plan :

 

 

Sans titre.png

Is it possible that they changed your plan on your billing cycle date and it might not have taken effect yet?

 

Let us know! Smiley Wink

 

RogersMaude

I Plan to Stick Around
Posts: 8

Re: Signed up for share + package, no Spotify option available

I hope not, that would be rather silly.

 

Especially after two phone calls to confirm activation and multiple attempts to get this working.

 

They told me it took an hour or so to "enable" and if it didn't work that online chat support would be able to help because "They do web stuff", so here I am. First call was at 10am.

 

Can someone at Rogers just enable the service for me on the backend?

Moderator
Moderator
Posts: 1,958

Re: Signed up for share + package, no Spotify option available

Hello again @sseguin98,

 

I would like to apologize for any inconveniences this may have caused and I would like to look into this further.

 

Looking into the issue you’ve described involves accessing your account.

 

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

Thanks

 

RogersMaude

Highlighted
I Plan to Stick Around
Posts: 8

Re: Signed up for share + package, no Spotify option available

It's been over 24 hours and still no access to Spotify Premium, please advise.

Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Signed up for share + package, no Spotify option available

Hi @sseguin98

 

We responded to your Private Messages via @CommunityHelps

 

RogersAsif

I Plan to Stick Around
Posts: 8

Re: Signed up for share + package, no Spotify option available

Changing my email address has not rectified the issue. Keeping the thread up to date, still not able to access the promoted service.


I've Been Around
Posts: 1

Re: Signed up for share + package, no Spotify option available

I am having the exact same problem and my billing cycle for my new plan has started yesterday. I have access to the amount of data and call/text my new plan provides, but no option to activate my Spotify account on MyRogers.