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Sick and tired of Rogers home Internet dropping every half 'n hour

GruntledUser
I've Been Around

Like the subject suggests, I am sick and tired of Roger's home Internet service busting on me every half 'n hour. I didn't have practically any Internet connection since last night. It momemtarily comes up once in a while, only to drop again. I know there's no problem with my home network as it was working even the day before. Is anyone else experiencing this frustration? It happened last week as well! After talking to the Rogers support, I realized they are just a bunch of no-good service reps who either don't have any clue as to what maintanance/outages Rogers is having, or refuse to admit it. Their only response was, "make sure the you plugged in the power cord and your modem is turned on!" Even my 90-something grandma knows more than that!

 

 

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39 REPLIES 39

Re: Sick and tired of Rogers home Internet dropping every half 'n hour

@ckeays can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread. Those are the modem signal levels and signal to noise ratios which will also be of interest at this time. 

 

Beyond that you could load pingplotter to see where you are running into network congestion.   The freebie version runs for 30 days I believe.  Looking at the graphic, its fairly easy to understand the path trace and where the delays are showing up. 

 

http://www.pingplotter.com/

 

You could also load WinMTR which does the same, but only presents the data in text form:

 

http://winmtr.net/

 

If you can run either one and copy and paste or insert an image graphic of the result, we might be able to determine where the issue lies.  If its a downstream network issue, that is a problem as no one in Rogers seems ready, willing and able to tackle those issues.  Neighborhood node issues can be dealt with in time.  That takes persistence but it can be done.

 

 



Re: Sick and tired of Rogers home Internet dropping every half 'n hour

Datalink
Resident Expert

@Bulot can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread. Those are the modem signal levels and signal to noise ratios which will also be of interest at this time. 

 

Please read my comments above regarding Pingplotter and WinMTR..



Re: Sick and tired of Rogers home Internet dropping every half 'n hour

Dobette
I've Been Around
Do like me they will be flushed as of November the 20th I will give tek savy a chance to prove themselves they can't be worst then Rogers with their constant drops. I have a neighbor on my street going with Rogers yup more peeps on the line even more drops might as well say I will be out of internet

Re: Sick and tired of Rogers home Internet dropping every half 'n hour

The trick is, that you need to find out WHAT is causing the drops.

 

 

If its signal related, or over crowded nodes, etc... switching to teksavvy or any other 3rd party service that is still on cable, you might run into the EXACT same issues.
You would really need to change to a provider that is using DSL, etc.



Re: Sick and tired of Rogers home Internet dropping every half 'n hour

KD56
I Plan to Stick Around

So for the past 2 days my internet has been randomly dropping for a couple minutes at a time. The blue lights on on my hitron modem turn off and they come back a couple minutes later. My internet is working fine otherwise.

 

Any ideas what's causing this?