Should it take so long to switch number to another carrier?

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I've Been Around
Posts: 1

Should it take so long to switch number to another carrier?

I have had a Rogers Pay as You Go account for years and yesterday purchased a new phone and contract through another carrier. I was told that my number from Rogers would be transferred from Rogers to the new an hour or so. It's been 15 hours and still nothing has chnaged over.  What could the problem be?

 

 

 

 

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Resident Expert
Resident Expert
Posts: 14,169

Re: Should it take so long to switch number to another carrier?

i have done it 1-2 times.. and it has usually been almsot instantantiously.

 

(mind you, that was from another carrier TO rogers)

You would have to talk to the other carrier you changed to, as they are the ones who processed the order.. and see the status.