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Should I Make the Switch to Ignite TV?

jjjjy7
I Plan to Stick Around

I currently have Digital VIP cable (I was grandfathered), CRAVE, Hollywood Suite, all the time shifting channels and Internet 150u with mesh network.  I am paying $150 per month.  My contract ends very soon and despite my best efforts, I can't get anywhere near that price for a new contract and would have to shift to the Premier package as they won't allow me to continue with VIP.  Rogers is offering me free installation for ignite and 1g internet for about the same price I would be paying if I stayed with Digital cable.  My question:  given the troubles that so many are having with Ignite, should I make the switch?

 

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279 REPLIES 279

Re: Should I Make the Switch to Ignite TV?

mubashir56
I Plan to Stick Around

Thanks for your reply.
Since the modem with an Ethernet port is going to be installed in the Living Room, I guess I will have to run a Cat 6 cable through the kitchen, first bedroom and then to the second bedroom (a distance of about 40 ft) where my present modem [to which I have a four port switch connected for the desktops] !! 

The TV in the living room should be fine [being in the same spot where the modem will be installed] but we have two more TVs in the 2nd and 3rd bedrooms. They would need a strong enough WiFi signal to work !! 

I am going through the posts and feel hesitant at this point to switch over as I have a great setup right now in working order [with the help of two power line adapters].

 

The only incentive being a lower monthly cost! My monthly charges for internet and TV are going up by $50 plus next month! As a 40 years plus Rogers customer, I deserve a break but looks like Rogers want customers to switch over to Ignite WiFi so they are not offering any discounts on the old system!


Re: Should I Make the Switch to Ignite TV?

seadooxp30
I'm a Reliable Contributor

it works perfectly if you don't have issue with lines outside your house or node.

Good luck if you do. No matter what you are going to have lots of issue.

My advise, stay with digital service ...

I'm going to switch to Bell since I have nothing but issue. 2 months of calling and endless tech coming to my house ..

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@mubashir56 wrote:

Hello All

Rogers tech scheduled to come and install Ignite TV and Internet in my apartment this Thursday.

My only concern is thick concrete walls in my three bedroom apartment with no receptacles in the hallway to plug any pods! 
I would therefore, like for the technician to first make a thorough assessment because I don’t want to end up having 500 Mbps speeds in the living room where the cable jack is and 50 Mbps in the bedrooms!!


Hi.  Your concerns are understandable but how are things working for you right now with your current setup?  Are you getting good Wi-Fi speeds now or are you considering a switch to Ignite TV with the hopes of improving Wi-Fi speeds in the bedrooms?

 

If you are getting respectable Wi-Fi speeds and signal levels throughout right now, then make note of the 2.4 and 5GHz channels that are currently being used and replicate those settings when the XB6 Gateway gets installed.  Pods are also totally optional and you will be better off not installing them if you don't need them.

 

It's not easy to get good Wi-Fi performance in an apartment building due to interference and channel congestion from neighbours and interference from building materials.  If you are looking to improve an already bad situation, the added Wi-Fi traffic from Ignite TV could make things even worse.  The installation tech may or may not be able to improve your Wi-Fi speed and coverage with the equipment available on hand in the truck.

 

Is (wired) Ethernet available in any or all of your bedrooms?

 

I also have three desktops hooked up by Ethernet to my present Rogers Cable modem and am wondering how will I deal with them with WiFi internet alone? Will I have to buy USB Wifi adapters? If yes then which ones? PCIE cards or USB?


The XB6 Gateway has 2 LAN ports.  The install tech can probably also provide you with a small LAN switch at no charge that will allow you connect your desktop systems via Ethernet.

 

I would like the option to go back to the present digital system if I am not happy with Ignite TV and internet.


From what I hear, it is getting harder and harder to do this, or to even activate a new Digital TV service.  It may not be possible to reactivate the Digital TV service anymore if Rogers has removed that option from their computer systems.

 

If you are looking to switch an existing home phone service to the new service then this could further complicate things if you should run into problems with Ignite TV and need to revert back.  Make sure that the tech does not complete the port of your existing number until you are both sure that the Ignite TV service is working properly.

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@seadooxp30 wrote:

it works perfectly if you don't have issue with lines outside your house or node.

Good luck if you do. No matter what you are going to have lots of issue.

My advise, stay with digital service ...

I'm going to switch to Bell since I have nothing but issue. 2 months of calling and endless tech coming to my house ..


@mubashir56  I truly feel bad for anybody who has had a negative experience with Ignite TV but I can also honestly say that my experience has been very good.  When a technical glitch did come up, Rogers was VERY quick at fixing it.

 

Before I got my Ignite TV service installed, I had already had an existing Wi-Fi network and (wired) Ethernet network (using my own equipment) that was absolutely 100% stable and reliable.  (The Rogers install tech confirmed this and saw no reason to up-sell me to an eero mesh.)  If the network foundation (in-home network and Rogers Internet) is solid then Ignite TV should work great as well.

Re: Should I Make the Switch to Ignite TV?

mubashir56
I Plan to Stick Around

Dear -G-


My present Rogers internet Modem is in my  2nd bedroom (which is in the middle of three bedrooms) and I am getting good WiFi speeds as far as all the bedrooms are concerned. When I walk to the living Room, the WiFi drops too low! I have therefore installed powerline adapters which seem to be helping! I was thinking of installing Mesh WiFi but changed my mind as there are no electrical receptacles in hallway to plug two or three pods!  

In other words, I am happy with my present setup and only wanted to switch because internet and cable TV charges are going up by about $55 next month which hurts [I am a retired senior]. 

What I am hoping to do [if I decide to go ahead] is for the tech to make a thorough assessment prior to switching over and make sure the TVs in the bedroom will have a steady strong enough WiFi signal to work. Living Room should not be an issue because that's where the new Ignite Modem will be installed next to the Rogers cable modem wall jack. 

I hope, if I decide not to switch, I won't be hit with installation charges.

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@mubashir56 wrote:

Dear -G-


My present Rogers internet Modem is in my  2nd bedroom (which is in the middle of three bedrooms) and I am getting good WiFi speeds as far as all the bedrooms are concerned. When I walk to the living Room, the WiFi drops too low! I have therefore installed powerline adapters which seem to be helping! I was thinking of installing Mesh WiFi but changed my mind as there are no electrical receptacles in hallway to plug two or three pods!  

In other words, I am happy with my present setup and only wanted to switch because internet and cable TV charges are going up by about $55 next month which hurts [I am a retired senior]. 


Thanks, it all makes sense now.  Do you have HVAC plenums (or something similar) behind the walls directly between the living room and the current location of your cable modem that could be blocking the Wi-Fi signal?  If that's the case, the living room may not be the best location to place the Ignite TV modem.

 

It is possible that you might also be able to get the coverage that you need with an eero mesh; the eero Hub is connected to the modem via Ethernet so it is possible that if you position things optimally, you could still get good connectivity between the Hub and Beacon and "get around" serious obstacles that are severely attenuating your Wi-Fi signal.

 

In other words, I am happy with my present setup and only wanted to switch because internet and cable TV charges are going up by about $55 next month which hurts [I am a retired senior]. 

What I am hoping to do [if I decide to go ahead] is for the tech to make a thorough assessment prior to switching over and make sure the TVs in the bedroom will have a steady strong enough WiFi signal to work. Living Room should not be an issue because that's where the new Ignite Modem will be installed next to the Rogers cable modem wall jack. 

I hope, if I decide not to switch, I won't be hit with installation charges.


I don't know Rogers handles any of these things.  My install tech only had a 2-hour period in his calendar to complete the installation and he was waaay behind schedule before he even started.  Rogers not in the business of providing free Wi-Fi consultations and there's no guarantee that your install tech will have the experience needed to resolve anything more than the most basic Wi-Fi problems.

 

I would definitely speak to somebody (does Rogers still assign a Concierge to new Ignite TV Customers??) or send a PM to @CommunityHelps  IN ADVANCE to discuss your current situation.  You don't want to be dealing with any surprises on installation day and might even want to postpone your Ignite TV installation date.

Re: Should I Make the Switch to Ignite TV?

mubashir56
I Plan to Stick Around
Thanks G for the suggestion to call the Concierge assigned in advance ! Great idea!

Re: Should I Make the Switch to Ignite TV?

hp9999
I'm Here A Lot

I agree that the 1080p signal should be the same irregardless of whether it is digital cable or WiFi but they are not.  I have a PS3 and the roger box connected to my video/amp.  The PS3 and rogers box both have Netflix.  Playing the exact same programme from the PS3 looks better than the Rogers signal.  PS3 is getting signal via WiFi, the same as the Rogers box.  This leads me to say, it is the rogers box.  the sharpness and depth of the video is not same.  I have tried setting the amp to pass-thru, fixed video such as 1080p and they are result in no improvement.

Re: Should I Make the Switch to Ignite TV?

ckowal
I've Been Here Awhile

I was talked into Ignite by a Rogers sales person because they would give it to me for less money per month than my regular cable. I have had 4 technicians including the first installer come to try to fix it and NO ONE can fix it! So I've wasted 4 days coming home from work to let the technicians in and they still can't fix it! On 2 of the 4 TVs, the sound gradually falls more and more behind the picture so the picture and audio are totally out of synch! It looks like I'm watching a poorly dubbed movie! It's SO irritating! Since installation, they've sent 3 technicians including a "senior" technician and none of them know how to fix it.  I was promised that if the senior technician couldn't fix it, they would switch me back to regular cable TV and now they are REFUSING to do that! The 2 TVs where it's not functioning properly are virtually new and they're blaming my TV! Why are they rolling this out when they haven't got the bugs worked out! They refuse to do anything about it after being promised that I could switch back to regular cable if they couldn't fix it. What a sham!

Re: Should I Make the Switch to Ignite TV?

Gdkitty
Resident Expert
Resident Expert

Because if ANY waited to 100% of all the bugs were gone, the thing would never be released.
(look at windows, there are bug fixes YEARS after its an out of date operating system).
Especially with things like this, it can be brand/model specific.   Do you expect rogers (or another company) to test it on every single model of tv ever released that could connect with it?

Myself, knowing 10+ people on ignite, only one of them, on one TV I have seen the audio issue.  The rest are fine.  So it may be very specific to particular brand/or a setting, etc.

I wonder if it has something to do with the TV passing on dolby surround sound, and some TVs not processing it right?  The box will output dobly so a surround sound will get full surround sound, etc. 
But not everyone has this. 

Not sure what the rogers techs did for you (as they probably did more replace hardware, signal, etc wise, not settings on the box itself?)
Have you tried switching the audio settings in the box?  I think they default to Auto, try changing it away from that? Could be a handshake type issue when its set on auto.

Re: Should I Make the Switch to Ignite TV?

mubashir56
I Plan to Stick Around

-G-

 

So far so good! The Tech came, assessed the situation and assured me that I should not have any issues with Ignite WiFi based TV. 

 

He placed the Ignite Modem in the second bedroom and for the desktop computers and my Network Storage Device added a four port switch box since the Ignite Modem only has two ports.  Well, the signal strength for the two adjoining bedrooms was great, but the Living Room only had 7-10 Mbps!! He tried Rogers Pods, but that did not help. He then tried my own Powerline Adapters [PLCs] and that turned out to be fine as we were getting about 50 Mbps in the Living Room.

To the PLC in the Living Room, we then connected the Infinity Xi6-T box.  Turned out that did it and the TV seems to be working okay even with 8K YouTube videos!!

I had issues trying to add The Xi6-T box to my Harmony 650 Remote but after reading a few posts in the Rogers Community Forums, I was able to get that going as well. So.....so far, all's well that ends well. 

Thanks for your useful suggestions. 

Re: Should I Make the Switch to Ignite TV?

Reilly11
I've Been Here Awhile

End of contract. So, I am coming to the end of my contract. I have been shopping options after being with Rogers for close to 30 years, it seems that ignite is the way to go if you want to be with Rogers. The competition is Bell though and as much as I dislike Bell, even the Rogers rep says they can’t come close. My options are ignite for more money and way less content, my existing service for more money or Bell Fibe with way more content and quite a bit less than Rogers. If I cancel I’m told that someone from a loyalty department will call and try to seduce me back after a couple of days, don’t they realize that I would already have something organized with another service? Why oh why won’t they do that to stop me leaving in the first place. Did I say I’ve been with Rogers for close to 30 years? I am, needless to say very disappointed with Rogers. Thousands are leaving their services and moving on because of cost and their answer is to raise prices to recoup the lost revenue. How about be competitive to start with and people will stay. I’m wondering if you are listening Rogers.....

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@Reilly11  What Fibe TV offers are you looking at and what are you comparing it against?  Be very careful when looking at their packages, promotions and pricing.  Ignite TV is competitive and even offers some compelling advantages over Fibe TV.  I am a former Fibe TV customer and have absolutely no regrets switching.  There are also some signs that (after a 2 year delay) Bell may finally be switching to the MediaFirst platform and rolling out some new set-top boxes.  This is still unproven and buggy technology so be prepared for what might be a very rough ride.

Re: Should I Make the Switch to Ignite TV?

Reilly11
I've Been Here Awhile
Hi G, just off the phone with Bell, $119 for fibe premium TV, gigabit internet and home phone, good for two years and if I cancel after the first year only costs $75. Rogers can’t come anything close to this, the pre promo price was $159, Rogers rep admits that’s a great deal, what would you do? 175 channels and proper gigabit service ( barely get 150 mbps with Rogers gigabit and 20-30 mbps upload) I don’t have to swap channels if I want to change any of them with their system of doing things. Oh, they offered cell at $65, unlimited Canada and US calling and unlimited data, guess gross comes with volume.

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@Reilly11  When I was with Bell, their HD channels were only 720p and heavily compressed, the Mediaroom software on their set-top boxes was full of bugs that never got fixed, their set-top box hardware was really starting to show its age, and my DSL service (off of a 7330 with Interleaving) was not stable and always causing problems.  Even with pair bonding, I  barely had enough bandwidth for the TV service.... yet they had the audacity to charge outrageous prices that kept going up despite the horrible service.  (I was paying more for 15 Mb/s DSL than others were paying for FTTH.)  Then they started offshoring more of their tech support.

 

Best of luck with whatever service you decide to go with.

Re: Should I Make the Switch to Ignite TV?

seadooxp30
I'm a Reliable Contributor

@Reilly11

You are lucky. The only reason I'm still with Rogers is because Bell can only provide 100 for internet for me.

I'm willing to even pay more to Bell , only if they had gigabit in my area.

Enjoy your Bell service 

Re: Should I Make the Switch to Ignite TV?

And thats a key point.

Everyone needs to evaluate what they have available in their area.  (let alone the QUALITY in that area).

For myself, I am best to work with rogers to get the best I can out of them.
They are able to give me 1gbps (though I have not tested that, i am only on 500 which they can continually give me)
But bell, other than like one subdivision in town.. the most I can get is 10mbps DSL (and thats JUST been increased up to 10, was only 5 for the longest time).

Re: Should I Make the Switch to Ignite TV?

Kromtara
I Plan to Stick Around

@ckowal 

Have you tried completely unplugging and re-plugging all the HDMI cable(s) on every device? Through the years I had similar issues with various systems and, believe it or not, that solved it. I am not sure why it works but think that HDMI may get out of synch between devices and reestablishing it requires this simple step. Hey, you never know it might work for you too.

Re: Should I Make the Switch to Ignite TV?

Seritoga13
I'm Here A Lot

You would be crazy to switch.  We have had Roger's Ignite for about 3 weeks and they have been here 3 times to fix, but never really fix anything.  

The tv freezes constantly and when it unfreezes it skip ahead in the show we are watching, most time there is no voice and then there are the times when the screen is just black with no guide or station.

The internet is much like a dialup.  You sit watching that little blue circle going round and round.  And busy sites like Facebook, Kijiji, news sites and the like are mind-bogglingly slow to load and freezes a few times along the way. 

Sending an email is like using Canada post...it takes up to a full minute before it shows it is sent. 

 

Best for you to stick with what every service you have or find something other then Ignite...It is garbage.  We are going to look into canceling this contract and going elsewhere .... 

Re: Should I Make the Switch to Ignite TV?

Bplayer
I'm a Trusted Contributor
Moderator
Posts: 1,180
Re: Should I Make the Switch to Ignite TV?

Hi Community! I hope you're keeping warm on this snowy afternoon!

 

We’re sorry for the inconvenience you’re experiencing with your recordings.  The removal of DD+ is a temporary situation that we are addressing and should have a resolution for all recordings shortly.

 

Regards,

RogersCorey

It's now 4 months since your update and the problem is still exists. Any news and outlook on this being changed?

Re: Should I Make the Switch to Ignite TV?

seadooxp30
I'm a Reliable Contributor

You would be crazy to switch"

100 % agree. DONT DO IT.

you spend most of your day calling support or waiting at home for tech