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Should I Make the Switch to Ignite TV?

jjjjy7
I Plan to Stick Around

I currently have Digital VIP cable (I was grandfathered), CRAVE, Hollywood Suite, all the time shifting channels and Internet 150u with mesh network.  I am paying $150 per month.  My contract ends very soon and despite my best efforts, I can't get anywhere near that price for a new contract and would have to shift to the Premier package as they won't allow me to continue with VIP.  Rogers is offering me free installation for ignite and 1g internet for about the same price I would be paying if I stayed with Digital cable.  My question:  given the troubles that so many are having with Ignite, should I make the switch?

 

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279 REPLIES 279

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around

I am a Rogers customer with the traditional cable internet and TV and phone with Bell.

Due to the release of Ignite and Fibre bundles, I am currently paying at least $120 more on my current plans than putting all my services under either Ignite or Fibre.

 

I'm a techy person, so I've done my research on the hundreds of Rogers Ignite customers posting their pains for the past few months switch from their traditional cable services to wireless TV, internet and (voip) phone:

 

- bad/low signal quality for tv/internet

- internet speed drops or stops working sporadically 

- pixelated tv channels

 

I also understand from a Rogers Engineer that the specific wifi signal strength (measured in decibels db) using an app should be 60 or less from the distance of where the wireless tv receiver or wifi device (computer, phone) is located from the main Arris Modem.  

To add some more colour, my investigations show that the chipsets and firmware of the Arris Modem is created by Intel in which it was confirmed that even though updates have been released, that all pain points mentioned above plus additional ones not mentioned in this post is something they were trying to tackle. But in recent news, it sounds like Inte's modem division was sold to another company.

In order to combat these pain points, Rogers is offering me Eero Mesh Network which are basically wifi extender plugs. but at a cost of at least $10 a month, but at the same time the Rogers Engineer stated that it doesn't guarantee a strong signal based on the layouts of each house is different until the issue of the firmware of the modems are fixed which may take years at this rate.

As I work from home, I also need assurance that VPN (virutal private network) connections can be done by using either my company's VPN connection or one I purchased myself that is available on the internet in order to hide my IP information. From this perspective, I've been hearing that Rogers Ignite discourages VPN connections and may either not allow the connection to work or will throttle the speed enough to frustrate the customer to a point of disconnecting it.

I even went as far as to request an online user guide or video tutorials on how to setup the wireless tv receivers and modem, but apparently its intentionally not published and I must contact Rogers to talk me through the setup or pay $50 for someone to come to my home and do it for me. 

 

thx

tom

 

 

 

Re: Should I Make the Switch to Ignite TV?

I would say that almost all the quality, picture, etc issues.  All come from the quality. Between internet & wifi quality.
My internet seems rock solid.  I dont get daily dropouts, etc.
These sorts of things, may be more location to location based.. where some other hardware outside of the house (node, etc) is causing it.
And Really i do not notice any quality issues on TV as well.    
But again, I do have he eero mesh myself, and good signal from those to where the TV boxes are.

 

VPN, in general, I think should work.
There is always a chance, of a particular modem's hardware/firmware, having an issue with a particular VPN.

With my work laptop, am currently running cisco anyconnect and am able to VPN with no issues into my workplace.
My personal machines, are able to use PIA personal VPN.

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around

please see my reply back to you

Re: Should I Make the Switch to Ignite TV?

I also work from home and am on Ignite and use several different flavours of VPN to my clients. Have not had any problem with any of the VPNs, Cisco anyconnect and Forti Client are the 2 I use.

 

My Ignite connect is rock solid. The only time it goes down is when some tech is at the Node box at the end of the street doing some work. Either than that I can count on one hand the number of times the internet has been down since I have had rogers from 2007. Always getting 200/15 anytime day or night.

 

Watching the problems people are reporting I would agree 1) signal to the street and 2) Wifi signal from X6i to modem. If either or these is bad then the Ignite TV experience is bad.

 

My X6i 2 are wired, 1 is wifi. My own router, Arris is in bridge mode. I have my house blanketed with 3 access points. Wifi is not a problem.

 

My install is the exception here. I don't have problems are reported here. Initially when installed July, 2018 yes there was problems but now it is a very good experience. Had several months of bad message waiting on the phone not working but has been resolved. Love the voice control.

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around
Do you mind if we connect and you can answer my laundry list of specific questions .. Maybe also entertain the idea of me coming over with my two laptops and do some tests of my own in order to see what the results are? I only need about 15-20 minutes of your time.

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@tdeliosI'll chime in as well.  First, full disclosure: I was a Bell Fibe TV customer for years.  My Fibe Internet was DSL/FTTN, not FTTH.  I would not wish the grief that I've been through with them on ANYONE.  EVER!!!

 

Like @Gdkitty , I've been fortunate in that (so far) my Rogers Internet service has been solid, my in-home Wi-Fi works, and my Ignite TV service has been working well.  If you're considering Ignite TV, the first thing that you should do is try it out at your local Rogers store to see how you like the service.  If you're in Toronto, check out the main store at 333 Bloor St. E.; sit on the couch, watch TV, and try out all of the features... and they have knowledgeable staff that can answer any additional questions that you may have.

 

As for the Arris vs. Technicolor XB6 modem, I've had both and both work well.  Both modems also have their own unique quirks.  Also, both modems passed the http://www.dslreports.com/tools/puma6 test and I haven't noticed any performance issues with the Arris.  I'm not a gamer, so that may or may not make a difference.

 

As for Wi-Fi, I used my existing mesh network.  I also like the eero hardware.  Rogers is also teasing, "Coming soon: Ignite WiFi pods to bring you Wall-To-Wall WiFi!"  Reading the tea leaves, it's a safe bet that Rogers will be offering Plume pods going forward.  Many people are also connecting to the XB6 itself.  The Xi6 set-top boxes don't rely on any proprietary wireless technology or any esoteric configuration of the underlying network so you have lots of choices.  They work great when wired as well, if that's an option for you.

 

Re: your concerns about VPN, what VPN client are you currently using and did you need to make any special configuration changes with your current setup?

 

Re: the Ignite TV setup itself, there's currently no self-install option.  You really should have this done by a qualified tech, if only to ensure that the Internet connection itself is absolutely solid.  The tech will also do a site survey of your house to confirm that the Wi-Fi coverage is sufficient and that the Xi6 boxes all have a good connection.  If you're also going to switch over your Bell phone service and keep your existing phone number, the tech will do whatever work is necessary to connect the XB6 to your in-home wiring and, if there are no technical issues, will also complete the final steps to port the phone number and activate it on the Rogers network.

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around

@Biollw ... great point regarding the blanketing of Access Points.

 

According to Rogers Engineer that originally came to my home to install Ignite (before I threw him out) stated that I am not allowed to use my own Access Point devices in conjunction to the Aaris Modem.. If I have dead zones, I was told to rent the Eeros Mesh Network for an extra monthly cost.

 

My question to you. Have you ever tried to setup on of your wireless tv receivers and connect it to the wfi signal of one of your own Access Point devices or is it mandatory for it to be connected to the Aaris Modem?

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around

@-G-  thx G..

 

I will definitely check out that specific Rogers store as the half dozen around my area in Markham don't even have it on display and can't answer my questions.

Re: Should I Make the Switch to Ignite TV?

tdelios
I Plan to Stick Around

@-G- 

My question to you. Have you ever tried to setup on of your wireless tv receivers and connect it to the wfi signal of one of your own Access Point devices or is it mandatory for it to be connected to the Arris Modem? 

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@tdelios wrote:

@Biollw ... great point regarding the blanketing of Access Points.

 

According to Rogers Engineer that originally came to my home to install Ignite (before I threw him out) stated that I am not allowed to use Access Point devices in conjunction to the Aaris Modem.. If I have dead zones, I was told to buy into the Eeros Mesh Network.

 

My question to you. Have you ever tried to setup on of your wireless tv receivers and connect it to the wfi signal of one of your own Access Point devices or is it mandatory for it to be connected to the Aaris Modem?


When I had my Ignite TV install done almost three months ago, I already had an existing Linksys Velop mesh that gave me excellent Wi-Fi coverage.  (Otherwise, I would have opted for the eero.)  I put the Velop into bridge mode and connected it to the XB6.  We then connected the Xi6's to the Velop.  The Rogers tech never gave me any grief.  It just worked.  As a fallback, we also made sure that the Xi6's worked wired.

 

I currently have my XB6 in bridge mode, my Velop in bridge mode, and am using an OpenWrt router.  Rogers tech support (so far) has never had any issues with that.  If needed, I can (and have) put my XB6 back into gateway mode for those times when a support agent needs additional access to the modem for testing.  I can also go back to a fully-supported configuration (with the Xi6's wired to the XB6 through a switch, and the XB6 in gateway mode) in seconds, if required.

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@tdelios wrote:

@-G- 

My question to you. Have you ever tried to setup on of your wireless tv receivers and connect it to the wfi signal of one of your own Access Point devices or is it mandatory for it to be connected to the Arris Modem? 


I've NEVER had the Xi6 wireless receivers connected to the XB6 by Wi-Fi.  They've been connected to my existing mesh network since the very beginning.  As I mentioned in my previous post, if my Wi-Fi mesh should ever become problematic or be suspect for any reason, my fallback is to connect them (wired) directly to the XB6.

Re: Should I Make the Switch to Ignite TV?

My xi6 that us wireless within my own wifi.  I can pull the cat5 out of the other 2 and they will connect to my wifi as well.

My XB6 is in bridge mode.

 

My "blanket" is just my main netgear Router and two asus routers set as access points.

Re: Should I Make the Switch to Ignite TV?

layden87
I Plan to Stick Around

I recently switched to Ignite after I was offered a really good deal that was $60 cheaper than what I was paying with Bell. I had Fibe 25 with the Good package and Rogers offered me 1GB internet, Popular package and Crave...so I made the switch since Bell couldn't compete.

 

It's been a month and I've already had to have another tech come out and look at it. 

 

The remote for ignite TV is nice and lights up in the dark. 

Excellent voice recognition controls on the remote. 

Customer service is a lot better than Bell.

I was given an additional 4K receiver for pretty cheap.

 

Issues:

 

Numerous devices drop from my wifi network. My LG tv dropped, can't connect. My Echo Dot has dropped several times, my Android Box cannot connect. My wife's phone drops the wifi signal daily. These are all after they were already established as connected. Why are these device dropping from the wifi network?

 

The ignite TV has had "connection issues" and not worked for a day or two. Then when back up and running has paused, cut out and dropped audio numerous times. 

 

So I've had it for about a month and I've run into several issues that are really irritating. I switched because I was getting more for less, but right now the stress of my problems outweigh the cost. 

 

 

 

T

Re: Should I Make the Switch to Ignite TV?

Hey @layden87!

 

We're glad you made the switch! Though this is certainly not the welcome we'd have envisioned for you! We'll be happy to help for sure. Seems the majority of the concerns are based around overall connectivity and that's definitely resolvable. Have you spoken yet with technical support to determine if you're in need of a whole home solution? 

 

If not feel free to reach out to us here @CommunityHelps. You can find more information on our private messaging system on our Blog.

 

@RogersAndy

Re: Should I Make the Switch to Ignite TV?

It's been a little over a month since we signed up for Ignite TV. (If you'd like to read about how our installation experience went, you can read about it here: https://communityforums.rogers.com/t5/Ignite-TV/Rogers-Ignite-TV-Installation-Experiences-Questions/... )

 

While service hasn't been absolutely perfect, the glitches we've experienced so far have been minor.

 

  • Four times we've had the picture freeze anywhere from a few seconds to 15 seconds or so, while audio continued playing.
  • On one day (August 5th) channel selection, the channel guide, and other user interface features, lagged by several seconds instead of being snappy and responsive like they usually are. I suspect it was lagging that day because it was a holiday, and either the demand on Ignite TV was greater or just internet usage in general was in higher demand. The picture itself on every channel was fine, though.
  • One time the set-top box "rebooted". The picture went out, got a black screen, single white LED on the box went off then blinked before becoming solid again, then finally saw a screen that said "Welcome". Unfortunately, after that it did nothing for a long time. It was necessary to shut off and turn the STB back on. Wasn't sure what the cause was (crashed, firmware update, weak wi-fi) since there was no error message. But, I've since read this could be caused by the STB losing the wi-fi signal. And if you wait long enough (a very long time, apparently), an error message will appear. This has only happened once, so far. 

We haven't "recorded" enough programs to be sure the cloud PVR function is working well. But we did record one program, and it played back fine with no issues. (I've seen numerous complaints that recorded programs have missing audio.)

 

The voice remote works very well for us. I'd say 95% of the time it gets our voice commands correct. Probably one of the best features of Ignite TV.

 

Picture quality remains very good. Subjectively, even better than our previous satellite service. (We don't have a 4K TV yet, though. Just 1080p at this time.)

 

The Flex Channel feature is fantastic, and you can do unlimited exchanges during the first month of service. It took us a while, experimenting with different channels, until we settled on the ones we really wanted. Having unlimited channel exchanges to start with is something I definitely appreciate.

 

The only small quibbles we have (so far) are: There's no Ignite TV feature to adjust the aspect ratio of older shows broadcast in a 4:3 presentation. No stretch or zoom options. So one has to put up with the dreaded "black bars".  And there's no TV Call Display, which is very disappointing since we have Home Phone as part of the Ignite TV bundle. (Apparently it's the same as the older Home Phone service, minus the battery backup. And the previous Nextbox service has TV Call Display. So why was TV Call Display disabled/removed for Ignite TV?)

 

But on a final positive note, so far all my interactions with Rogers representatives have been good and discounts (including the waiving of the entire $150 installation fee, due to a poor experience with the first technician) have all been honored. Thumbs up for that.

 

So, while it's more than possible that many haven't had the best experience with Ignite TV: Mine has definitely been quite good.

Re: Should I Make the Switch to Ignite TV?


@RainbowTrout wrote:

The only small quibbles we have (so far) are: There's no Ignite TV feature to adjust the aspect ratio of older shows broadcast in a 4:3 presentation. No stretch or zoom options.


Most TVs have a stretch (aspect) function available, so you could use that, however, I recommend leaving the programme as it is for best picture quality and no distortion of the picture.  You also need to remember to "unstretch" once you've finished that programme, otherwise you end up missing 30%+ of programmes with 16:9 aspect.

 

https://www.digitalhome.ca/forum/30-57s-home-theatre-faqs/76074-faq-widescreen-tv-stretch-modes.html



Re: Should I Make the Switch to Ignite TV?


@57 wrote:

Most TVs have a stretch (aspect) function available, so you could use that


True. But I deliberately didn't mention the aspect ratio feature on TVs. Because I don't want that to be an excuse, to not implement the feature. Plus, the Nextbox had stretch and zoom options. (Once again, a feature from the previous service that's now missing on Ignite TV.) Heck . . . our previous satellite receiver, from one of Rogers' competitors, had stretch and zoom.

 

I'm also pretty certain that even modern TVs, don't all have an aspect ratio feature. So, again, I'd like to see it implemented in the receiver/STB itself. If not for my sake, then for others' as well.

 

(Not to mention the annoyance of having to keep the TV remote handy, in addition to the Ignite TV remote, just to use the aspect ratio feature. Smiley Frustrated)

Re: Should I Make the Switch to Ignite TV?

carofili
I've Been Here Awhile

I am also in the Newmarket area and I think you have convinced me to not switch. Our signal strength is mediocre at best now. 

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@carofili wrote:

I am also in the Newmarket area and I think you have convinced me to not switch. Our signal strength is mediocre at best now. 


There is an advantage to switching to Ignite TV.  With Digital TV, the incoming cable feed gets split in the home and cable boxes on longer runs may get a marginal signal.  With Ignite TV, you only need to have a good strong signal to the XB6 modem; the set-top boxes connect to it via either Wi-Fi or wired Ethernet.

 

I used to be a Digital TV subscriber and cancelled the service due to technical issues that Rogers could not fix.  So far, my Ignite TV service has been problem-free and I currently see very few errors in the modem stats.  If you have a good, solid Rogers Internet connection and good, solid Wi-Fi connectivity in your home, then Ignite TV should also work well for you.

Re: Should I Make the Switch to Ignite TV?

carofili
I've Been Here Awhile
Thanks for your reply. I am worried that our signal is too poor and don’t want to go through the hassle unless I can get assurances.

Re: Should I Make the Switch to Ignite TV?

jjjjy7
I Plan to Stick Around

I have had several techs at my residence over the past few months since getting Ignite TV and the one thing they all agree upon is that I have a very strong signal and (when working) very fast Wi-Fi.    Just off the top of my head here is a list of the issues that I have had:

-audio/video out of sync on BNN; (current)

-box not waking up when in sleep mode; (seems to be fixed)

-guide that freezes up; (current)

-programs not recording or disappearing; (seems to be fixed)

-channels that I subscribe to missing from the guide; (current)

- a modem that kept rebooting every 5 minutes; (seems to be fixed)

- picture that freezes every few seconds on some channels; (current)

- occasional slow playback from recorded shows; (seems to be fixed)

- AMC looks like it playing over a dial up modem; (current)

-Youtube often takes several attempts to get it to load (though Netflix has always been super fast) (current)