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Setup whole home PVR

ceccam
I've Been Here Awhile

Hi, I have just switched from Bell to Rogers. I have been looking, to no avail so far, on how to set up the 8642 as a whole Home PVR. I was told by a Rogers rep when I signed up that I would be able to pause, play etc from the 8642 to my 4642 HD receiver. Thanks in advance for your help.

 

 

 

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Re: Setup whole home PVR

Gdkitty
Resident Expert
Resident Expert

You have to have somemone come out and set it up, a filter needs to be set up on the house (so your neibours cant watch your recorded stuff :P)

 

As well as this filter, they will enable something on the account which will activate the feature on your box.

 

This feature costs nothing more per month, but they usualy charge $50 for the filter install.



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Re: Setup whole home PVR

Gdkitty
Resident Expert
Resident Expert

You have to have somemone come out and set it up, a filter needs to be set up on the house (so your neibours cant watch your recorded stuff :P)

 

As well as this filter, they will enable something on the account which will activate the feature on your box.

 

This feature costs nothing more per month, but they usualy charge $50 for the filter install.



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Re: Setup whole home PVR

ceccam
I've Been Here Awhile

Great thanks for the info. I have an install of telephone and internet on Tuesday so I am hoping they will install and set up the whole home network.

Re: Setup whole home PVR

Gdkitty
Resident Expert
Resident Expert
If he tech does not have that on his list he can't do it.
Call in today or tomorrow, asking for it. Tell them there is a guy scheduled already, and to add it to the call. That way he tech will have the filter, and the back end will be prepared.


Re: Setup whole home PVR

John-Paul
I Plan to Stick Around

I'm looking at getting the Whole Home PVR. I currently have one NextBox 3.0 HDPVR and 5 NextBox HD terminals. From talking with a rep they said the installer may need to access each room where I have a HD terminal. However, I'm currently having some rennovations done so the rooms where the HD terminals will go are gutted. Can I just give the installer the terminals that will go into those rooms? How will the installer know if he needs to access the rooms or not?

 

I'd like to get this sorted before I call into order so I'll know if I should go ahead or wait until the renos are done.

Re: Setup whole home PVR

Hello @John-Paul

 

 I would say wait until the renovations are done.

 

@Gdkitty  @OLDYELLR What do you guys think?

 

RogersAsif

Re: Setup whole home PVR

I would wait for any install such as that until the renos are complete.  Having said that your plans should have included installing structured wiring which is a bundle consisting of two RG-6 cables for satellite or cable, one Cat 5e cable for data and Cat 3, possibly Cat 5e for telephones.  That bundle runs from the basement or utility room structured wiring cabinet to each room where those services are required. I would run a couple runs to each room and proably two or three runs to any location that would be used as a multimedia center.  I would also consider running low voltage conduit which is a flexible cabble conduit to an empty electrical box for future growth.   You never know what the future will bring for cable or fibre requirements.  There are different structured wiring bundles available so I would look for one containing Cat 6 ethernet, personal opinion of course.  With the cables terminated and set to go, setting up satellite, cable, internet or telephone services throughout the home is very easy to accomplish.



Re: Setup whole home PVR

I would generally agree with datalink.

As well as making sure you have the RIGHT wiring in place in the first place.

Sure.. you could have them set up the boxes before hand.. make sure the software is set up, etc..
BUT.. then you you go to plug them in.. and you find there is a signal loss, issue, etc on one or more rooms, etc.

Finish the rooms, with the right cabling, then make sure they come in and set it up right, check the signal in each room, etc.



Re: Setup whole home PVR

Lurker
I'm a Senior Advisor

@John-Paul wrote:

I'm looking at getting the Whole Home PVR. I currently have one NextBox 3.0 HDPVR and 5 NextBox HD terminals. From talking with a rep they said the installer may need to access each room where I have a HD terminal. However, I'm currently having some rennovations done so the rooms where the HD terminals will go are gutted. Can I just give the installer the terminals that will go into those rooms? How will the installer know if he needs to access the rooms or not?

 

I'd like to get this sorted before I call into order so I'll know if I should go ahead or wait until the renos are done.


 

For whole home setup, the tech needs to verify that all boxes have downloaded the WHPVR software, and that they are hooked up to the WH network, meaning, he needs to check the boxes at their final location to make sure of things like signal strength.

 

Wait until the renos are over.

 

As an aside, I could be wrong, but you might only be able to hook 4 terminals up to one PVR....never mind.  The max teminals is 7 so you should be good.

Re: Setup whole home PVR

John-Paul
I Plan to Stick Around

I'd like to get whole hom PVR set up but I keep receiving conflicting information. Some Rogers CSR tell me the technician just needs to acess the box outside my house where the cable splits into TV & Internet connection but other CSRs tell me the technician needs to access every room in the house with a cable box. I have 5 Nextbox HD Terminals and 1 Nextbox 3.0 HD PVR. The cable for the individual rooms splits off near where the main line enters the house. It was wired up by Rogers a few years agowith an amplifier.

 

I've search through these forums but can't find anything recent describing the actual process other than "a tech will come out to your house". 

 

Does anyone know what the actual process is? It matters to me as it'll involve having someone at home and possibly locking up my dogs too.

 

Re: Setup whole home PVR

I have seen two ways of doing it.. and one is completely un necessary.. it involves putting filters near all boxes, etc.. its a waste and un necessary.

Really only ONE filter needs to be installed.

As to WHERE.. that really comes down to the layout of how the cabling is.

Yes, it could be just outside where the box is there.. but i would recomend against that.. as with the cold, etc outdoors.. might be more prone to failure, by temp, humidity, etc.

 

Generally, should be INSIDE the house.. where they come in from outside.
Likely then where the amp, splitters, etc are.
They need to make everything comes off the same 'loop' so they are grouped together.



Re: Setup whole home PVR

John-Paul
I Plan to Stick Around

Thanks. Yeah, I'm fine with them installing it indoors on the panel where the amp and all the splitters are. I'd just not rather have them go around room to room.

Re: Setup whole home PVR

Lurker
I'm a Senior Advisor

@John-Paul wrote:

Thanks. Yeah, I'm fine with them installing it indoors on the panel where the amp and all the splitters are. I'd just not rather have them go around room to room.


They're going to have to go room to room to ensure that all of the terminals are connected to the network.

 

In a WHPVR setup, the tech has to:

1. Install the MOCA filter on the incoming line.

2. Have the PVR authorized for WHPVR

3. Check each terminal to see that they're connected to the network.

Re: Setup whole home PVR

John-Paul
I Plan to Stick Around
Ugh, really? I don't know if this will work then. : \

Re: Setup whole home PVR

mfait
I'm a Reliable Contributor

@John-Paul wrote:
Ugh, really? I don't know if this will work then. : \

They don't really need to go room to room, if they install the filter where you're cable comes in the house.

 

During the initial Whole Home PVR setup, where they install the filter, I asked the technician that if I acquire additional HD boxes if they could be added to my network remotely.  He said YES.

 

When I acquired and additional HD box, and wanted to have it added to my up Whole Home PVR network, I called Rogers to have it added to my network. Well they say they have to send out a technician.  I tell them I was told it could be done remotely.  No, they say, and schedule a technician vist.

 

The technician shows up and I tell him that I have a box to add to my Whole Home PVR network.  He asks for the serial number and goes back to his van.  Comes back a little later and says it's all done, and tells me it should start networking with the PVR soon.  He didn't even come in.

 

So, they don't need to go room to room, if you have faith that it will start working shortly.

 

And YES, it could be done remotely, which the technician basically did from his van.  Some of the technical support people you get on the phone really don't know what they are doing.  It's usually, replace the box, or we'll send the technician out.  If these support people were better trained they could save a bundle on sending technicians out to the homes when it's not required.

 

 

Re: Setup whole home PVR

John-Paul
I Plan to Stick Around

That makes a lot of sense being able to add it remotely; that never occurs to me. Thanks for the suggestion. And yes, I agree completely about Rogers phone support. I can't tell you how many times I've heard the reply "oh gee I don't know. They don't train us about that. We'll need to send a tech out"

Re: Setup whole home PVR

Chizzel
I've Been Here Awhile

Whole home PVR

 

I already have whole home pvr set up in my house. I'm adding a new box. Can I just plug it in and it will sync up with my existing whole home pvr set up.

Re: Setup whole home PVR

57
Resident Expert
Resident Expert

@Chizzel:

 

No, usually you need to have a technician install any box in WHPVR.  Sometimes people have been able to get it working with a phone call, but don't be surprised if you can't.



Re: Setup whole home PVR

Chizzel
I've Been Here Awhile
Well I guess I've answered my own question. Just picked up my 4k pvr and it automatically synced to my next box 2.0 pvr.

Re: Setup whole home PVR

57
Resident Expert
Resident Expert

@Chizzel:

 

I'm surprised that this worked. Usually a visit by a technician is required, or at least a phone call.

 

Is this a totally new installation or is the 4K box replacing one that was already there?  If the latter, that could explain it.

 

One needs to be careful with WHPVR so that the proper filters are in place so that your box isn't accessible from outside your home.

 

Perhaps Rogers are now doing things differently, with the appropriate "codes" put into the system at the store where/when you pick up the box.



Re: Setup whole home PVR

Chizzel
I've Been Here Awhile
This is replacing a non pvr box I had. So now I have 2 pvr boxers 1 4k and one next box 2.0 linked together.
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