Setting Up A Sympatico Account on Outlook 2013

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I've Been Around
Posts: 1

Setting Up A Sympatico Account on Outlook 2013

Hello,

 

I'm trying to set up my Sympatico e-mail account on Outlook 2013.  I think I have it half figured out, as when I've done the Test Account Settings option, it completes with a check mark, but when it comes to testing the "Send Test E-Mail Message", it fails with the error message:  "Sent test e-mail message:  Your e-mail server rejected your login.  Verify your username and password for this in Account Settings".

 

I don't know what I should be putting in the Outgoing Server Tab and I don't know if I have the correct Outgoing server port (Currently it is 587 and when it asks "Use the following type of encrypted connection", I have selected "NONE".

 

Any help would be appreciated.

 

Thanks!

 

 

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Resident Expert
Resident Expert
Posts: 13,948

Re: Setting Up A Sympatico Account on Outlook 2013

Part of it is because its a sympatico email through a Rogers Internet.

The outgoing servers for other ISPs mail servers are normally either blocked or just not routable.

But you can still use that email account.

What you will need to do is use the outgoing Rogers email server, and set it up to use a valid Rogers email account login info in the outgoing validation fields.

 

****Update****

 

There are two steps that you need to complete in order to be able to send email using a non-Rogers email account.

 

1. Your Sympatico e-mail account must be verified and added to your Rogers email account list. ( you need to have a valid Rogers email account ). Follow this link  http://www.rogers.com/web/support/Internet/webmail/279 for details on how to complete this process.

 

2. Use smtp.broadband.rogers.com as outgoing server. On the Outgoing Server Tab check  "My outgoing server (SMTP) requires authentication" and select "Log on using" : enter your Rogers email address and its password. On the Advanced Tab change the Outgoing server port to 465 and "Use the following type of encrypted connection: SSL ". 

 

You should be able to send messages now.