I see you are new to the Rogers community--welcome!! And congrats on your first post here. 🙂
Disruptions to your services can really put a damper on your day, I'm sorry to hear about this. Can you please clarify which City/Province you are located in? By any chance, has the service returned? Sometimes, rebooting your equipment may help--you can do so by unplugging the power cord for about 1 minute and then allow it a few minutes to boot back up.
Also, feel free to bookmark our Service Interruptions status board to check for any ongoing major outages that would be reported there.
Thank you for joining this conversation, and welcome to Rogers Community Forums!
A service interruption can be quite disruptive. Has the service restored since you have posted here?