Search not working today

[park]

Hello:

Search function does not work for me today.

Comes back as failed to load(1), and a movie you can pay for, totally unrelated to your search !

Anybody else have the sdame proble today ?.

[park · Accepted solution]

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@robindp wrote:

Hello @park - when the Search app gives me trouble (common since launch of Navigatr), I use the "Manage PVR" function of the Rogers anyplace tv website - I find things quicker that way.

For those unaware of this feature:

1. Visit http://www.rogersondemand.com.

2. Click Sign In/Register at top-right.

3. Type in your MyRogers Username and Password, then click Sign In.

4. From red toolbar at top of webpage, click Manage PVR.

5. At top-right: Type the name of the program you are looking for.  A window appears on the web page listing results.

@RogersMay - is there any information we can provide to expedite the 'fix' to this issue?

Thanks!

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" - is there any information we can provide to expedite the 'fix' to this issue? "

If I have to go through all that krap, I would rather go search for BELL !

[RogersMay]

hi @park

Can you elaborate for me what search function you are getting errors for? Is this for your digital box?

RogersMay

[park]

Sure.

TV search on 2 different NB3s  Using the * key, Navikrap software.

Just checked working now,

[RogersMay]

Awesome!

Thanks for updating us 🙂

RogersMay

[robindp]

Hello @RogersMay,

I am having the same problem as @krap - I searched for "CORNER" (no quotes...looking for 'Corner Gas') and got an error message: "Search results failed to load(8)".

I am on a Nextbox 2 HD PVR, and in the Dixie/Peter Robertson area in Brampton.

[robindp]

Hello @park - when the Search app gives me trouble (common since launch of Navigatr), I use the "Manage PVR" function of the Rogers anyplace tv website - I find things quicker that way.

For those unaware of this feature:

1. Visit http://www.rogersondemand.com.

2. Click Sign In/Register at top-right.

3. Type in your MyRogers Username and Password, then click Sign In.

4. From red toolbar at top of webpage, click Manage PVR.

5. At top-right: Type the name of the program you are looking for.  A window appears on the web page listing results.

@RogersMay - is there any information we can provide to expedite the 'fix' to this issue?

Thanks!

[RogersMay]

@robindp

Thank you for sharing your work around with the community 🙂

As for the search function issue, can we try a reboot and see how that goes?

Looking forward to your reply.

RogersMay

[robindp]

I stepped away for a bit, will restart my PVRs and advise later today. Thanks!

[robindp]

Just stepped back in and checked - the Search app on the NextBox 2 is working again (did not have to restart). 

@park, is it working for you?

[park]

Yes working OK

I think search is done at the head-end and results sent back to your TV box.

My guess is that Rogers TV program search engine must have been down or busy for a while..

If so, its status at any point in time should be well know inside Rogers.