Samsung s4 wifi connection issue

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I've Been Here Awhile
Posts: 2

Samsung s4 wifi connection issue

I have just moved from New Zealand to Canada and bought a Rogers sim for my Samsung Galaxy s4 mini. I am having issues with texting and wifi. I cannot seem to send nor properly receive texts, and (home) wifi now does not work on either sim for certain apps - namely Snapchat, Gmail and Instagram. My wifi connects fine and works for Messenger however not for any of the above.

Any help would be much appreciated!!

 

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I'm a Trusted Advisor
Posts: 32,102

Re: Samsung s4 wifi connection issue

Hello @hollyjnz

It seems that you did everything correctly. I would suggest taking it into a Rogers store tomorrow morning and seeing what's going on and if they can fix it for u!

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I'm a Trusted Advisor
Posts: 32,102

Re: Samsung s4 wifi connection issue

Hello @hollyjnz

Have you set up everything correctly in the settings and APN?. Have you tried contacting Rogers Tech Support as well about this issue?
I've Been Here Awhile
Posts: 2

Re: Samsung s4 wifi connection issue

Hi @Meowmix,

 

As far as I know everything is set up as it should be. I have contacted them - they resent a signal to my phone and I have power cycled it, but this hasn't seemed to have helped.

I think physically taking it in to a shop is probably the way to go...

Cheers.

I'm a Trusted Advisor
Posts: 32,102

Re: Samsung s4 wifi connection issue

Hello @hollyjnz

It seems that you did everything correctly. I would suggest taking it into a Rogers store tomorrow morning and seeing what's going on and if they can fix it for u!

View solution in original post