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Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello everyone!

 

Just a few moment ago Samsung announced their new devices. The Galaxy S6 & Galaxy S6 Edge. The Galaxy S6 packs a 5.1-inch QHD display, 3GB of RAM, Samsung’s own octa-core Exynos 7 chipset, 32 / 64 & 128GB of storage, and a 16MP camera in the back. The battery in the S6 is 2550mAh while the S6 Edge packs a slightly larger 2600mAh cell , Wireless charging  & Cat6 LTE. Both devices have the same internals but just the EDGE has a bigger batter & weights more. Samsung has tipped that the Samsung Galaxy S6 & S6 Edge will be released April 10th but we do not know if Rogers or any canadian carrier will be included in that date.

 

Once Rogers announces the device / pricing & reservation information, Log into My Roges - Product & Services - Device Reservation & make your pick. please post anything about both devices on here.

 

Also please use this format when writing down which device you got & what reservation number you have & color / model. This will be used to know each users information so we all know what model / color & device u got.

 

Phone -

Color -

Model ( GB) -

Reservation number -

Location -

 

 

Again thank you for coming on here & hope Rogers opens up the reservations soon!!! Also another note to make. I would HIGHLY suggest you pick a Rogers corporate store for your reservation as in the past with other reservations the third party Rogers store may not get the device when it ships out & they use a different warehouse. So it may be a hassle.

 

Also please not making a Reservation with Rogers does NOT mean you will be first on getting the device & does NOT garranty you will get the device at launch. You will need to put a $40 deposit down for them to hold the device for you BUT u get it back once the device has been shipped or the reservation has been cancelled.

 

Click HERE to check out the Rogers Resevations system FAQ.

 

Again please keep any questions about the S6 / S6 EDGE in this thread!! Thank you:)

 

***Edited Labels.***

1,932 REPLIES 1,932

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Icefire
I Plan to Stick Around

FINALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Placed an order for S6 Edge White 32GB on April 21. Got the shipping email from Rogers last night and just check the tracking number, the phone is out for delivery.

 

Finally.... such a long wait.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Icefire


Glad to see its finally shipping out!

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Indeed. I got my UPS tag today and I pick mine up tomorrow. It's been a long wait.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Icefire
I Plan to Stick Around

Looks like Rogers may get some stocks on Edge recently.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Icefire

Yes they did! That's good as well. Hopefully samsung is shipping more

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Annayya
I Plan to Stick Around

I can't believe there are still people waiting in line for this phone. It would have drove me crazy if I waited this long.

I am so glad I received my gold 64gb on the day of release itself 🙂

 

Samsung is stupid to have stock issues for the EDGE especially. Its losing sales as people wait longer and longer.

There is a limit to patience.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Annayya

I agree. Mind you it sees like all manufacturers are doing it like this now. Either have issues at launch or just don't have enough stock. We saw this with the iPhone 6 Plus just last year. I do wonder sometimes if they do this on purpose

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

masterkeima
I've Been Here Awhile
Mine changed from a position number to In Progress. Didn't receive an email yet, but hopefully the phone will arrive soon ^^

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

@masterkeima

 

Glad to see they changed your status! That means soon yours will ship out!

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

jerschwab
I've Been Here Awhile
I also received notice that the S6 32gb Black is in stock with my Rogers rep. Hopefully I'll see it soon!

That being said, I may regret not waiting for the S6 Active. I heard rumours it will get announced tomorrow??

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @jerschwab

Unfortunately there is no information on Rogers or any carrier here releasing it tomorrow.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

angeluszero
I Plan to Stick Around

i've ordered my S6 Edge through our Rogers corporate rep this week. Any idea if Rogers is getting more shipments this week or the next one? My current phone is broken and i need to replace it badly. 

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @angeluszero

Unfortunately No one does. They come in when samsung ships them to Rogers. It could be in a couple of days or weeks. All depends on them. I noticed slowly Samsung is shipping more

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

acoldone
I'm Here A Lot

I finally got an email saying they were still "processing" my hardware order. Wow.. thanks for letting me know after a month that your still processing my order. Way to keep me informed with this one email after a month. There is a serious disconnect between the people peddling these phones and the people providing them.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @acoldone

If you mean by people providing them that's Samsung. Samsung doesn't tell carriers when it's shipping devices out. They will randomly show up at the warehouse. Rogers I do agree needs to update their email stage a bit better with weekly updates LIKE it says.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

I know Samsung is the supplier. I should have said whoever at Roger's who's in charge of knowing how many phones they will have available from Samsung (if and when). Getting an email after a month of basic silence isn't exactly good customer service. Not to mention Roger's bloody telemarketers have been phoning me after placing my order over the phone to add insult to injury. 

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @acoldone

Unfortunately no carrier knows how many units they get from the manufacturer. They do place a order but it's up to the manufacturer on how many units they send out. The carriers only find out once they receive them. That I know.

Samsung is still shipping small amounts of devices so it's not like they are sending huge shipments. I know my buddy that works at Samsung US they have been told the edge will still be in limited stock.

You guys think you got it bad? The Samsung reps which are supposed to have them, don't have. The ones they are using are prototypes. Ones that have bugs still on them. Samsung reps have to wait until mid to late summer to even get theirs. It seems Samsung failed to even make enough.

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

angeluszero
I Plan to Stick Around

Rogers and Fido have always been very secretive about when and how many phones they will get. I don't really understand why and they awlays tell us the same lie that nobody knows. Yet it took one call to a supervisor to know exactly where to go get my phone and how many they had at that store. 

 

I don't buy the whole Samsung just sends phone and they arrive out of the blue at our wearhouse.Rogers needs to buy said phones before Samsung even sends anything. How many they bought Rogers has to know. And just like we get a tracking number when we order stuff, so do they. They know exactly when and how many phones they will get. 

 

Just like last week, our Rogers rep was able to tell me when they were expecting the shippment and that it wasnt enough to cover even 50% of the back orders. 

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

angeluszero
I Plan to Stick Around

@Meowmix wrote:
Hello @acoldone

Unfortunately no carrier knows how many units they get from the manufacturer. They do place a order but it's up to the manufacturer on how many units they send out. The carriers only find out once they receive them. That I know.

Samsung is still shipping small amounts of devices so it's not like they are sending huge shipments. I know my buddy that works at Samsung US they have been told the edge will still be in limited stock.

You guys think you got it bad? The Samsung reps which are supposed to have them, don't have. The ones they are using are prototypes. Ones that have bugs still on them. Samsung reps have to wait until mid to late summer to even get theirs. It seems Samsung failed to even make enough.

 

While Rogers may not get the amount of phones they asked for, i can guarantee you that they do know exactly how many are being shipped. 

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor

Hello @angeluszero

That supervisor called the store / emailed them and found out. The stores are able to tell the supervisor's over the phone how many they have. That's because it gives the stores more sells and allows the store to make a sell. That's why. I worked on call centers and know the Rogers warehouse a bit better then a normal Joe to know what i am saying.

At times Rogers doesn't get any information on many units they receive. This happened with the iPhone releases, HTC and also Blackberry. They send a truck with so many in them. Then Rogers will divide them between departments and stores and such.

That is correct. Samsung has the last call in how many units carriers will receive. Not the carriers. The carriers will request let's say 20,000 but it depends on how many units Samsung can ship out. Again if u worked in the warehouse you would understand that the warehouse has more to deal with then a normal Joe does. Seeing the warehouse my self and i personally know 2 people that work in that warehouse they have told me everytime a new phone comes out, they get devices unexpected or at a certain date but don't know how many. They do a head count and make sure it aligning with the amount that Samsung shipped to them. That's how it works . 

 

 

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Me11yC
I've Been Here Awhile

My phone just shipped. Got the notifcation after 9pm. It had been "in progress" for about a week. Excited!!! Hopefully I can pick it up tomorrow after work or Saturday 🙂