No kidding. Unless you buy an unlocked device, register it and then get notified your out of luck. Rogers is beyond irresponsible and could care less like most carrier with bootloader locked devices. Auto update is "as fast" as you'll see it outside social media or here.
Rejoicing will be loud if and when the laggards release. Then we'll be made to feel grateful for incompetence.
An email explaining why devices costing up to $1200 have NOT been updated is required at this point. Coming Soon two months after more responsive carriers released it is pathetic in the 3.0 Customer Service era.
Still waiting......... Will definitely switch to Telus soon, not even going to bother waiting for my contract to finish. Its not just that this update is taking forever, its also that the last update crippled my phone. incoming/outgoing calls worked 10% of the time, texts worked 10% of the time, MMS didnt work at all, I would get multiples of the same text(sometimes 8 times). many calls to tech support and I was basically told that they know theres an issue and I have to wait a month for the patch to come out. Even still I get 2,3,4 of the same text received and I miss some calls and texts but I have no idea that im missing texts unless the other person asks me why I didnt text them back. Its much better after that patch was released but I still dont fully trust it. At this rate the Note 7 will have android Nougat before we have Marshmallow on the S6. This is OUTRAGEOUS!!!
Any updates? Some Telus users just got Marshmallow this week. So it's not just Rogers that is not updating.
Now Google is releasing Nougat sometime this month when we didn't get Marshmallow yet!
The issue isn't going to be fixed by switching providers since Telus just got it too, but the only way is to switch to Google Nexus's.
Yes, Telus did update to Marshmallow back in April. The update they got this week was the security update for July. I installed the Telus version on my (unrooted) S6 edge shortly after it was released (and its been working great for 3 months now!). Because I have a Rogers SIM I did not get the security update but at least I have Marshmallow. To get the security update I would have to install it manually same as I did for 6.0.1 the first time.
I just called Rogers Business Customer Support (I have a business account) and I called them in regards to these slow updates and objectively was asking for compensation for the lack of service and the lack of communication. I pay about $100 per line on my account, and all of them need the update. They offered me a $15 credit. I declined as that was a mediocre offer. They then came up to me and said that for services like that they do not compensate because they do not even have the update in their system yet. I was furious, but for respect I hung up. But long story short. I complained that virtually every relevant carrier in North America has released this update and that Rogers has not. And that virtually Rogers is one of the largest wireless carriers in North America. However, for paying a premium price I get service just as good as I would get from Wind Mobile. Which is a quarter of the price I pay. This has become more like a rant, and I know it will not do this cause any good, but this was my experience. At the end of the call, the manager was basically laughing at me at this "ridiculous" request I made for them to try to meet me halfway and assist me with this issue. To bad there is a wireless monopoly in Canada and there is not many other other options...
Took two tech before talking to a manager in tech support. They really don't wanna anwers on why we are not getting this marshmallow update. The only reply I got was the update is not optimize for Rogers network. I told him to refund me because I'm not getting my update on a premium phone if they can't tell us what the issue. The second tech I spoke to told me he was gonna hang up the phone on me because he has no answers for me as he was getting mad. The manager said if your current android works you have no reason to ask for a refund. I told him I want the new and improved featureds of marshmallow and that why I paid for a premium phone to have the latest featured. They keep on telling to leave messages on the community to get an anwers lol.
Just think about this, you buy a Luxury Vehicle and you have an Infotainment system (onboard computer) in the car. There is an update that comes out, but you are only able to pick up the update through the dealership that you bought the car from. The update offers better performance, extra safety features and better reliability. Now at the end of the day, your car runs fine, is fast and its comfortable. So the dealership does not push the update. You could have payed less to get a cheaper vehicle and not go through this headache, but instead you wanted the best. When complaining to the dealership, they say: "Is your car working?", you say yes. Then they reply: "Then there is nothing to worry about..." This is exactly what is happening. We pay for Premium devices and so called "Premium" sevices but receive the opposite. People have been complaining for months on this forum, and not once have you seen Rogers come in and voice their reasoning for the delay. So before taking Rogers side, think as we think.
BEST THING TO DO IS TO GET A NEXUS DEVICE AND SKIP ROGERS