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Samsung Galaxy S6 5.1.1 Update

AccordXTC
I'm a Reliable Contributor

I had noticed at the begining of June the OS upgrade page said that we'd see the 5.1.1 for our phones same month and that now has changed to Coming Soon! Anyone know what hapened or why Rogers backed from releasing the update.

 

The memory leak on this phone is a big killer on the device, restarting and closing out apps is a bandaid fix I'd like to see go away. Any mods know if or when will see this update?

 

 

***Edited Labels***

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Re: Samsung Galaxy S6 5.1.1 Update

AccordXTC
I'm a Reliable Contributor

@steveburke23 tried this and still no luck. I see the update for all like a suger pill from the doctor. You take it and think it made a difference but it's all in your head. This update is the very same. Those saying everything is working fine are not even noticing or understanding VoLTE and what its suposed to do.

 

Regardless I'll call Rogers and continue the cat and mouse game.

Re: Samsung Galaxy S6 5.1.1 Update

What the outrageous situation! Should Rogers indeed pay the compensation for this? We pay for service, which Rogers is not able to supply

Re: Samsung Galaxy S6 5.1.1 Update

bobbysk
I Plan to Stick Around

VOLTE is VOICE OVER LTE Correct?  That means when you make a call or receive a call, the LTE indicator stays on right?  In the past (until yesterday when I factory reset the phone after the latest update) my phone would switch to 4G when a call was incoming.  That is my understanding.  As you can tell I have been quite against Rogers on this update, but now it seems they have it right.  As for Video Calling, I cannot confirm if it works or not as I have noone to call using this.

Re: Samsung Galaxy S6 5.1.1 Update

Bryanb58
I Plan to Stick Around
Very nice @AccordXTC just assume we are incompetent eh. I do know what it is and Yea it's working. I had to deal with Rogers after the update and ended up factory resetting as a fix but yea I got it working. My battery life is better quite considerably (but most likely due to me being on the strong LTE signal all the time now) and yes I have voice over LTE now I have done quite a bit of testing. I had it drop once on me for whatever reason but that's it. I can say now that my phone is working as it should and Rogers has compensated me fairly for my trouble time.

Re: Samsung Galaxy S6 5.1.1 Update

bobbysk
I Plan to Stick Around

Ditto for me except the compensation...  They are not interested in compensating me!

Re: Samsung Galaxy S6 5.1.1 Update

Tazz1
I've Been Around

I agree Rogers is the worst cell phone provider I have ever dealt with ever two day having to deal with some person that has no idea how to fix anything you can tell when I response takes 2 minutes and they have you undo everything that another I do it did two days prior rogers better get there shot together because I for one won't be paying for a service I have no been able to use like making phone calls Internet ect

Re: Samsung Galaxy S6 5.1.1 Update

AccordXTC
I'm a Reliable Contributor

Update: I was able to call Rogers and had a ticket made in regards to issues on my LTE service not working. Rep advised it gave an error when they were doing stuff on their end. I then got a call the next day advising my issue was resolved but tested to see that VoLTE was still not working.

 

Called last night again to speak with tech support. They did some changes on my account and had me restart my phone a couple of times and finally have it working, tested and no issues no. Haven't had a chance yet to test video calling but at least when I try it wont fail like it used to.

 

What I've got from all this is that Rogers should be calling the people who own these phones and be proactive just like the text they've sent out to make sure these people are up and running with the fix as I've seen most people already having to call in to resolve the matter.

 

Just nice to see that yes this issue is resolved and can move on. I encourage anyone having problems still to call Rogers tech support to get this resolved.

Re: Samsung Galaxy S6 5.1.1 Update

benny27
I Plan to Stick Around

I did the update and it seems like my phone is running worse than before!! I really don't want to have to reset the whole  thing...just annoying

Re: Samsung Galaxy S6 5.1.1 Update

ch33rez
I Plan to Stick Around
Well i never wanted to do the factory reset but most of the people said it worked for them so i did and guess what it solved all the issue and voLTE is working. Havent test the video calling yet.

Re: Samsung Galaxy S6 5.1.1 Update

For me the issue has gotten significantly worse since the update.  I've gone from the update appearing to have not done anything (was still showing 4G instead of LTE). Then on the 17th it dropped out again so I was working on GSM for a day,  then saw that factory resetting the phone was fixing a lot of people's issues.  After the factory reset it went back to LTE, occasionally dropping down to 4G, until this weekend it dropped out again and I had to go back to GSM.  So again I factory reset the phone, got LTE service for a couple days, yesterday dropped back out and had to switch to GSM.  Then this afternoon, after trying to test if I could get LTE again it stopped connecting to all data networks.  Had tried switching back and forth between LTE/HSPA/GSM, HSPA/GSM, and GSM.  Note this is outside in the middle of downtown Toronto where there should be no issues with LTE.  I had walked around for an hour outside and couldn't get any data service, yet phone calls and texts were working.  This is just becoming rediculous.

 

Well off to do my 3rd factory reset since the 16th.

Re: Samsung Galaxy S6 5.1.1 Update

Annayya
I Plan to Stick Around
It is unfortunate that some people are still having issues. After testing everything for over a week I can say that there are absolutely no issues.

The only thing I couldn't check was the volte video calling as my friend is refusing to upgrade to 5.1.1.

I did notice that there is a small improvement in battery life as well. I get a notification almost every day about the apps being optimized (any app not opened for over 3 days goes into optimization mode automatically. Will have to figure out how to turn off the notification as I don't need to see this everyday.

Re: Samsung Galaxy S6 5.1.1 Update

bertov
I've Been Here Awhile

Since update and factory reset I get LTE, but wifi no longer works with certain apps when they try to sync or download.   For example, Outook mail, BNNgo, Samsung mail, Samsung account, Google Play.  These all work fine with data, just not wifi.

 

Rogers tech says it is software issue and to contact Samsung. 

 

Nice, but I suspect Rogers still wants my monthly payment and payment for all the additional data charges since that is only way apps work now.

Re: Samsung Galaxy S6 5.1.1 Update

bb100
I've Been Here Awhile

Having been burnt by updates before I have held off doing this one. After reading the reviews I see many having to do a factory reset after the update.  I'm just a simple user and want to know what happens if you do a factory reset.  

Re: Samsung Galaxy S6 5.1.1 Update

bananica
I'm Here A Lot
I'm still waiting gor the update for s6 edge plus. Eta?

Re: Samsung Galaxy S6 5.1.1 Update

Kperot
I Plan to Stick Around

Your phone, and all the information on it is reset (erased) to way it was when shipped new.

 

Download the Samsung SmartSwitch software (from the Samsung website) to your computer, make a backup of your phone first, then let it upgrade the firmware, then, do the reset.  Once it's done, it should be able to restore your information (to your phone) from the backup you made.

 

Seems to have improved the performance of my S6 massively.

 


@bb100 wrote:

Having been burnt by updates before I have held off doing this one. After reading the reviews I see many having to do a factory reset after the update.  I'm just a simple user and want to know what happens if you do a factory reset.  


 

Re: Samsung Galaxy S6 5.1.1 Update

i current using 5.1.1 on my s6 edge plus and still having issues with my data. is the new update still coming out? 5.1.2? still having issues with my phone. texting getting double messages..e.tc. 

Re: Samsung Galaxy S6 5.1.1 Update

bb100
I've Been Here Awhile

Thanks...really appreciate your response!

Re: Samsung Galaxy S6 5.1.1 Update

naderzz
I've Been Here Awhile
I updated my phone with the new update less than 2 weeks ago and I still have this issue with lte. I have to put my network on 3G for anything to work.

Re: Samsung Galaxy S6 5.1.1 Update

gp-se
I'm an Advisor
did you do a full reset/data wipe? it has been stated many times in this thread, you must data wipe/reset the phone for the update to work properly

Re: Samsung Galaxy S6 5.1.1 Update

Meowmix
I'm a Trusted Advisor
Hello @naderzz

Have you followed the steps that other users have posted on here? Have done a complete factory reset on ur device after the update came in?

Re: Samsung Galaxy S6 5.1.1 Update

cstl3722
I Plan to Stick Around
Since tuesday special characters as "é, è, ë, à” show as "?" in my text messages and this is just with people in my contact who has a S6 too... Someone who has the same problem ? Two of my friends with S6 have this issue

Since tuesday too some of my contact start to complain they don't receive all my text....

I installed the update via SmartSwitch and did a factory reset, voLTE calls work fine but I have this annoying problem since this week...