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Samsung Galaxy S6 5.1.1 Update

AccordXTC
I'm a Reliable Contributor

I had noticed at the begining of June the OS upgrade page said that we'd see the 5.1.1 for our phones same month and that now has changed to Coming Soon! Anyone know what hapened or why Rogers backed from releasing the update.

 

The memory leak on this phone is a big killer on the device, restarting and closing out apps is a bandaid fix I'd like to see go away. Any mods know if or when will see this update?

 

 

***Edited Labels***

715 REPLIES 715

Re: Samsung Galaxy S6 5.1.1 Update

mistry121
I've Been Here Awhile

Hey @stallen can you PM me the link as well? Thanks!

Re: Samsung Galaxy S6 5.1.1 Update

f1v12
I've Been Around

@stallen wrote:

I installed the Telus version of firmware becuase all Canadian firmwares are the same but with different CSCs to be applied.

 

The Rogers S6 picked up on the fact that it was a Rogers device and set the CSC accordingly.

 

After running this for a little while I haven't had any seemingly random appearing voicemails or text messages in duplicate or triplicate which is good.  My work building is flooded with 3G so I can't really test the LTE functions all that much.

 

One interesting thing to note is that in the About Device menu there is a new item.  "Android security patch level" which says 2015-11-01.  I wonder if this is the monthly security update that Sammy promised?

 

In the Battery menu there is a new "App Optimisation" setting that is supposed to aid in battery usage.  Yes, that is spelt the British way.

 

All Stagefright vulerabilities have been fixed - including the most recent ones.

 

ROM build date was Oct 24 so getting this released by Big T on Oct 30 only gave a week of final testing.  Pretty fast if you ask me.


 

much appreciated if you can tell me where and how to do this! does this reset my apps/files?

Re: Samsung Galaxy S6 5.1.1 Update

Nitin
I Plan to Stick Around

Flashing your device does typically erase your data but with the S6 it seems it hasn't been doing so if done properly but it is still best to backup all your data. Do excercise caution with flashing your device as their are risks. You are flashing at your own risk. 

 

Telus PDA: G925W8OYA3BOJ7

Changelist: 6089316

 

Firmware can be find on any Samsung Firmware website and how to instructions can simply be found by Googling. 

Re: Samsung Galaxy S6 5.1.1 Update

nbstag
I've Been Here Awhile
Would love the link. Nice that Rogers is useless and can't even give us an update on the issue

Re: Samsung Galaxy S6 5.1.1 Update

AccordXTC
I'm a Reliable Contributor

@nbstag I know how you feel in the matter but at least yesterday I spoke with a higher up Rogers employee to find out that they had been working on a test with 350 people and that test was completed yesterday.

 

One thing to look at that you might want to hold off installing Telus firmware is that Rogers has VOLTE where Telus does not. This was why Rogers took longer with testing and why Telus had theirs out before because of not having the feature.

 

Sometimes its best to hold your cards back and let others be the test pig rather then yourself. Hense why I'll wait for Rogers to release the firmware, as much as I hate waiting but rather have the right firmware then someone that owns a phone and if they brick or break your isn't going to care much lol.

 

 

Re: Samsung Galaxy S6 5.1.1 Update

nbstag
I've Been Here Awhile

AccordXTC - its great that you have at least gotten something out of them, but why are you the one delivering this news to us and not Rogers. If they want to keep people happy, thats all they need to do is make an annoucenment and say, hey were actually making progress. Instead they copy-paste the same thing over and over and cant be bothered to tell us anything more. 

The second part to this is that I have to travel to the US for work tommorow and need to be reachable. Hard to reach me unless im gonna reboot my phone every 5 minutes to make sure it will actually work

Re: Samsung Galaxy S6 5.1.1 Update

Mrnovanova
I Plan to Stick Around
@Nitin Just an FYI. Flashing a device does not wipe it it only flashing the new firmware on top of the existing one. For best results it is highly recommended to factory reset your device flashing it if you are having issues. In most cases you'll be good to go.

Re: Samsung Galaxy S6 5.1.1 Update

Mrnovanova
I Plan to Stick Around
*it only flashes
*factory reset your device after flashing...
Sorry about the typos.

Re: Samsung Galaxy S6 5.1.1 Update

Bryanb58
I Plan to Stick Around
Very sad that Rogers has yet to make another statement on this. We have to rely on other forum members to advise us about what is going on with regard to the testing/fix. Not impressed with the communications coming from this so called communications company.

WHAT SAY YOU ROGERS @RogersDarrell @RogersMaude

Re: Samsung Galaxy S6 5.1.1 Update

Good evening,

 

We're very sorry you are feeling this way about this situation.

 

Although we would love to provide you with further information, nothing has been confirmed and we would not want to post anything that would turn out to be incorrect.

 

As users, you are definitely allowed to speculate, but as a Rogers employees we have to make sure that we are giving you the right information. I am hoping you can understand that, if I did not post on this thread again, it is simply because I was not provided with additional details. We have not forgotten about you. Some of us are S6 users as well, we will post an update on this thread as soon as we can.

 

Please accept my apologies on behalf of Rogers for any inconvenience this matter may have caused you.

 

RogersMaude

 

Re: Samsung Galaxy S6 5.1.1 Update

paulwatkins
I Plan to Stick Around

Guys, there's no point taking it out on Maude and Darrell, they can't just make stuff up. They're in the same boat as you... no communications either. From past experience I know Maude has been very helpful, I'm sure she would if she could this time too.

This does shine a bright light on the difference between Rogers and Telus customer service though, so remember it when it's contract renewal time. Until then... you're under contract and Rogers knows that. You just have to 'Suck it up!'

Re: Samsung Galaxy S6 5.1.1 Update

DrMike
I'm a Trusted Contributor

 

Although we would love to provide you with further information, nothing has been confirmed and we would not want to post anything that would turn out to be incorrect.

 

@RogersMaude

 

I totally agree that your role is not to fuel the fire and not to add speculation to the mix.

 

That said, whether or not something has not "been confirmed" I don't recall ANY useful info having been posted on the forum by official Rogers employees. It is one thing not to speculate, it's another altogether to give ZERO info at all for the lengthy duration of this issue, other than to say that you are working on it....

 

Re: Samsung Galaxy S6 5.1.1 Update

eightdown
I Plan to Stick Around
To play devil's advocate here, no one is specifically taking it out on Maude or Darrell, but Maude and Darrell are the only voice from this giant, faceless, company that is saying anything and its limited at best. There are so many of us that are having problems with our phones; products we work hard to pay for, and no one can be held accountable because Rogers keeps people like Maude and Darrell, their employees, in the dark too.
I don't doubt they are working hard to fix it but how does that help us, the consumer; long time valued customers; regular, everyday hardworking people? We purchase a phone and a plan and expect the terms of our agreement to be withheld. Yet here we are, with phones that don't work as advertised and all we can do is nothing.
And here's Rogers, keeping all our hardearned money without offering to compensate us for our troubles. I have a phone that has to have core settings turned off so that it can ALMOST work as advertised. How is that fair?
If you aren't going to offer us compensation , at least provide us with constant updates and/or information which tells us where you are with the fix. Something like "hey guys, think we figured it out. Just need to do some more testing..." or "very sorry guys, trying something new. Last tests didnt work." I bet you have lawyers that can clean it up enough to erase guilt from the statement but statements like those would go very far in making you seem like a caring company.
Anyway, Maude/Darrell et al, please know that nothing is directed at you personally but since you're our only contact from Rogers, we have no choice.

Re: Samsung Galaxy S6 5.1.1 Update

Bryanb58
I Plan to Stick Around
Well said in the last post. I expect Rogers will not be pro active and try to compensate those affected without me having to waste my time complaining to some customer service representative who has no idea about this issue. If this is the case, there is absolutely no reason that small updates such as mentioned above like "oh we just completed this test" "this testing failed and we are working on this change" etc cannot be too hard to push out. It isn't rocket science. Just tell us what is happening regularly and we will feel more at ease.

Re: Samsung Galaxy S6 5.1.1 Update

geniuscivic01
I Plan to Stick Around

Since Rogers are aware of the issue and last time I spoke with customer support from Rogers he said that they dont know when will the fix be release and Samsung is working on it. I'm not sure if that's true that they are blaming this on Samsung.

 

Can twe demand them for replacement for other unit in this case?

Re: Samsung Galaxy S6 5.1.1 Update

geniuscivic01
I Plan to Stick Around

I think we all should report this to Better Service Bureau

 

Here are the contact information in Manitoba:

 

1030 B Empress Street
Winnipeg, MB R3G 3H4

Phone: 204-9899010
Fax : 204-9899016
 
Email : complaints@bbbmb.ca

030 B Empress Street
Winnipeg, MB R3G 3H4

Phone: 204-989-9010
Fax: 204-989-9016

Email: complaints@bbbmb.ca

Office hours: 8:30 A.M. - 4:30 P.M.

- See more at: http://www.bbb.org/bbb-locator/LocationResult/?Address_State=Manitoba,MB&strType=branch#sthash.PEEdU...

Re: Samsung Galaxy S6 5.1.1 Update

paulwatkins
I Plan to Stick Around
Ok guys... WAKE UP!!! I would bet 95% of S6 owners, like myself are under contract for the next 2 years and will have long forgotten this by the time it comes to renew and Rogers knows that. If you look back at the trend their customer service and retentions department has been going in over the past few years what actually gives you the false hope they are going to do anything different. They don't have to give you anything... and they won't.

WAKE UP ALREADY!

And this is the age of the Internet and Social Media... Better Business Bureau??? Really???

🙂

Re: Samsung Galaxy S6 5.1.1 Update

geniuscivic01
I Plan to Stick Around

Unless you are a celebrity your social media will NOT matter.

Re: Samsung Galaxy S6 5.1.1 Update

paulwatkins
I Plan to Stick Around

Ok, so just for laughs let's say there are a few people that never get over this and 2 years from now they say ' Forget  Rogers... I'll show them, I'm going to move and get my new phone at Telus.'

'Waaaiiitt a minute... first I think I better check that Telus out with the Better Business Bureau, just to be sure.' 🙂

Re: Samsung Galaxy S6 5.1.1 Update

geniuscivic01
I Plan to Stick Around
Nope what I am saying is that we have to let the BSB to get involve and let them know about our issue with Rogers. That's the reason why they were established. They just dont record complaints.

Re: Samsung Galaxy S6 5.1.1 Update

eightdown
I Plan to Stick Around
so, @paulwatkins what exactly are you even saying? it seems to me that you are telling everyone to just do nothing. correct me if i'm wrong but is that what you are implying? that we are all going to forget, like you, at the end of our contracts and renew, and that anything we do up until that point is moot? please enlighten us.