I called in twice and was told no both times despite having the same plan, same features and same price as a comparable share everything plan.
When I called into Sales, the guy was very unethical and typically Rogers as well.
When I switched to my current plan, I was told it would be pricematched to a competing plan but the person lied, instead I had a 1 year credit to make them equivalent which then falls off.
Today, the sales person was basically telling me to switch and I said no, that I wanted to go online, compare and make sure everything was the same first, he kept insisting, telling me he was smart guy with 20/20 vision and that he had experience etc. etc., I told him last time I did this on the phone, I got screwed and he kept insisting. Then after a few minutes he goes, "oh well i did notice one thing, that credit on your account would fall off".
Typical, sleazy bull from Rogers. Give the person a hard sell to change their plan without telling them the consequences.
I should probably just switch to Koodo before their promo plan goes away, Telus is the only big carrier to have reduced customer complaints instead of increased them.
