Ok i just received a email from Rogers with my tracking number at 8:57 pm.... Saying that my phone was delivered at 11:59 am but i don't think it got delivered at the store but somewhere else... It got sign by a Jason.... Ups is closed for the holiday weekend so i cannot know to which address it got shipped to... Until tuesday 😞 Not cool!!
I jsut got mine, I recieved a text last night that it had been shipped, my reserved status stayed "in progress" I phoned the store on the way home from work and they had recieved it today.
My status is still "in progress" and I just got an email with a congratulations here is your tracking number type message.
So clearly the people shipping these things out are a head of what the reservation system is telling you.
BTW the free cover is worth the wait and is awsome it is a nice faux leather and works really well.
Just a note to close my particular incident. I had a thought last night to call UPS and ask them where they delivered my shipment, and to confirm the details I had.
They were able to tell me the address it shipped to, which was in fact the Rogers Plus store I had chosen during the registration. I was angry about it last night, realizing that my package had indeed been delivered last week but that my repeated inquiries were dismissed out of hand, but I resolved to go to the store this morning with my new information and ask if anything could be done. When I got there this morning and told them about the shipping information, a very nice lady went in the back and came out with my phone. We went through the contract and the details, and her repeated attempts to up-sell me, and I now have my phone.
Contrary to what I'd thought she did have to unbox the phone and put in the SIM card. We were friendly at that point and I half-heartedly objected but she said unfortunately they have to confirm that it's working and that the data connection is working. I probably could have handled it on my own, but it might have been a challenge since the service immediately terminated on my old phone.
So, I have my phone, and when they send a customer comment form I'll fill it out and speak glowingly about the service I received today, which is accurate. I received warm and professional service and am in possession of my phone, and I don't care to get anyone in trouble. I'm not sure how much longer I might have had to wait, my reservation expired today and I'm not sure where the breakdown in this process really happened. If someone asked me to summarize my reservation experience and how difficult it was to get this phone, I'd be more critical. It's hard to shake the feeling that this package was sitting in the back of that store with my name on it while my calls and visits went ignored. Such is life.
They don't HAVE to open your new phone up, they don't even have to check the new SIM card, my store let me go with the phone, SIM and new contract.
I just popped the new suretap SIM card into my current Galaxy S3 until I get my Galaxy S5 setup.
I will say, as annoying as the automated system has been, the in-store experience was pretty good. Aside from a long wait time, it was all pretty smooth.
Only annoying thing is that to pricematch Telus, they have to call in and they told me they would do it after I left since the store was about to close, so I have to make sure that gets done.
I also didn't know there was a $15 activation fee, Rogers nickel and diming customers.
The price match does indeed need to be done over the phone at the store. The rep can't and have no way to change the price manually. If they didn't do it, once you u get the invoice and u are charged that extra $20, contact Rogers and have them take it out. Explain what is going on.
As for the $15 connection fee. that used to be $35 but Rogers brought it down to $15.