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Samsung Galaxy S4 Reservations.

nismo_S14
I'm Here A Lot

Hello there, Just wondering if there was a set date to open the reservation option for the Samsung Galaxy S4?

 

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2,925 REPLIES 2,925

Re: Samsung Galaxy S4 Reservations.

InsouciantSoul
I Plan to Stick Around
So the over the phone orders have a desperate inventory, but they have no way of checking it??

Re: Samsung Galaxy S4 Reservations.

InsouciantSoul
I Plan to Stick Around
Separate * autocorrect

Re: Samsung Galaxy S4 Reservations.

Wafflescake
I'm Here A Lot

Hey if was #285 on the business queue on Tuesday, April 30th for the s4 and I ordered it over the phone . Do you think im getting it this week. 

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello InsouciantSoul

Exactly. Reps can not see this at all as the warehouse is not giving the info out.

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello wafflescake

There is a separate thread for the Business reservations and pre orders. You may get it in a week or 2 weeks

Re: Samsung Galaxy S4 Reservations.

InsouciantSoul
I Plan to Stick Around
Why does the warehouse not give this information out? Seems counter intuitive. So it could be a month before I see my phone? Why can't I call the warehouse? If I'm gonna wait a month I'll cancel and try my luck with a different company

Re: Samsung Galaxy S4 Reservations.

Crilde
I Plan to Stick Around

I would assume the information isnt readily available beause the stock numbers are constantly changing, so instead of giving specific numbers on a constant basis, they simply update with telling them "IN STOCK" or "OUT OF STOCK". and you cant call the ware house because, well could you imagine how much longer it would take if the warehouse needed to be answering phone calls from customers asking where their phone is?

 

If the phone was in stock when you ordered it over the phone, You should have the device within 7 Business days.

Re: Samsung Galaxy S4 Reservations.

InsouciantSoul
I Plan to Stick Around
Fair enough I guess

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello InsouciantSoul

All the other carriers use the same system when ordering threw the phone anyways. Crilde got it right tho. That is how it works.

Re: Samsung Galaxy S4 Reservations.

InsouciantSoul, I went all the way from 800 something to In Progress so it could be quicker than you think.

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello nitroburn

That is true BUT u also did a reservation over the site, they did it over the phone with the CSR. 2 different stocks and such. I hope they get it faster.

Re: Samsung Galaxy S4 Reservations.

Meowmix, Oh ok. Today on the phone they did say I should get the device in 5-7 days. They did a new order and I still have to cancel my reservation when they say it is ready for pickup.

Re: Samsung Galaxy S4 Reservations.

sudzer
I'm Here A Lot

FYI, I was 22 on the Business Reservation List for a black S4, and my device just shipped.   Scheduled for delivery by end of day tomorrow. So anyone else on business list you should be seeing your devices soon.

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello subzer

Yea many business reservations are being shipped out this week which is a good thing

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello nitroburn

Hmm well that is good. I would wait until the end of this week and start if next week to see for sure.

Re: Samsung Galaxy S4 Reservations.

asdfqwer334_--
I've Been Here Awhile

Got my notification text that mine has been shipped.  I was 700th or so in line before it went to 'in progress' 2 days ago.

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello asdfqwer334_--

That is good!. That means more people will get theirs this week!.

Re: Samsung Galaxy S4 Reservations.

itplus1
I'm Here A Lot
Well ups says it's shipped, and my store rep says it's in a warehouse. I think this is pointless, but at any rate, how long will this take, any ideas?

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello itplus1

Its not really pointless AS the email does state & i said it countless times that if you picked a Rogers authorized dealership, your phone most likely will go to their warehouse & then shipped out from that warehouse to the store. Email says that as well.

You should get it before or on Friday.

Re: Samsung Galaxy S4 Reservations.

dscott23
I've Been Here Awhile

For current customers using the reservation system, at least you all can see your place in line. For new customers, such as myself, I'm finding it rather irritating that I have no way of getting any information at all about my pre order. I contacted Rogers thorugh their online chat, and they can't even tell me if it will be 2 weeks or 4 weeks, and also have no way of cancelling my order. Pretty poor show for new customers. I suppose all I can do is wait. 

 

Judging by a lot of posts here, people don't seem to be waiting too long at least. 

Re: Samsung Galaxy S4 Reservations.

Meowmix
I'm a Trusted Advisor
Hello dscott23

Bell & Telus are the same way as well. They will ONLY notify you if its in back order or shipped. I agree that there should be a little way to find out more info & if you want to cancel it, you can BUT it seems that they do not want to add it. The ONLY way to cancel it is if you reject it by UPS at the door. Once the phone goes back to Rogers, they will know you rejected it.

Yea not many are. It seems Rogers is getting more shipments!