I would assume the information isnt readily available beause the stock numbers are constantly changing, so instead of giving specific numbers on a constant basis, they simply update with telling them "IN STOCK" or "OUT OF STOCK". and you cant call the ware house because, well could you imagine how much longer it would take if the warehouse needed to be answering phone calls from customers asking where their phone is?
If the phone was in stock when you ordered it over the phone, You should have the device within 7 Business days.
For current customers using the reservation system, at least you all can see your place in line. For new customers, such as myself, I'm finding it rather irritating that I have no way of getting any information at all about my pre order. I contacted Rogers thorugh their online chat, and they can't even tell me if it will be 2 weeks or 4 weeks, and also have no way of cancelling my order. Pretty poor show for new customers. I suppose all I can do is wait.
Judging by a lot of posts here, people don't seem to be waiting too long at least.