I ordered my phone to be delivered to one of the Rogers in Woodstock, On. The tracking number said it was delivered in London, On. yesterday about lunchtime. Does the phone still have to travel here or did they screw up my delivery? I guess I have to call the store. No way should it take three days or more to deliver something from Concord to Woodstock not even two hours away. This whole reservation system is a joke. Lining up launch morning would have been easier than going through this brutal reservation system.
It is addressed to a central place but check with the store to see if they have received it, not sure if you read my post but in my case it showed Richmond hill, but just an accidental check at the store I had shipped it to revealed they had physically received the device but forgot to update their system which would have happened next week and all the while the device would have been sitting in the intended place over the long weekend.
But I agree the whole system is broken and in my case the Manager of the store told me, it happened during the iPhone 4S launch as well, so its business as usual for them.
I thought so much ... Talking to "customer relations" again...
I spent a total of 4 hours with Rogers yesterday
2 hours with the store
2 hours on call
checked the tracking number and it shows that it was delivered to Burlington, on. My pre-order was to be picked up in Mississauga... Does that mean they still have to ship it to the store in Mississauga? I called the store and they said they don't have my phone yet..Burlington is not that far away from Mississauga, and I was really hoping to get the phone before the weekend 😞
I went through the same thing this morning. Phone is scheduled to be picked up at my local store in Aurora and shipping was confirmed that the device arrived in Mississauga. I then phoned the store who checked their stock and advised my device was shipped to head office in Mississauga and that they would receive their shipment Tuesday morning. All in all, I agree that the pre ordering system is indeed broken but it doesn't bother me too much that I have to wait for the phone because I am in no hurry seeing I can only actually only upgrade the phone in July.
Hey guys, I was #3 this morning for 16G marble white... now I am #9. Why am I going up instead of down??
I did end up getting the normal non LTE plan and activating the phone yesterday, this was done by an agent remotely with no visit to the store.
A big thanks to Rogers for giving me the run around ( Retentions actualy told me I need to go to a store to get a non-LTE sim to proceed) and the whole push to grab a LTE plan with additional $35 every month.
If you are upgrading from a non-LTE plan and dont like the LTE plan, just ask them to switch to non-LTE plan, retain your credits and speak later when all the drama has died down.