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Samsung Galaxy S2

canucklove
I've Been Here Awhile

I spoke with a Rogers rep and he said that they will not be getting the S2 yet. He said probably not until earliest September, but more likely even later in the year.

 

Too bad...its an amazing phone, but I've been saving my upgrade for months and months for the S2 only to be disappointed that I have to wait for everyone else to get it first. Smiley Sad

 

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2,126 REPLIES 2,126

Re: Samsung Galaxy S2

btuey
I've Been Here Awhile

So I just spoke with a Bell rep today and he heard that Bell's exclusive agreement on the S2 is only for the first two months and that Rogers and Telus will get the phone sometime in October. Being a Rogers customer for many years, I had been looking at buying one outright. Now I might just biode my time for the next couple of months. Hope this helps

Re: Samsung Galaxy S2

jixser
I've Been Around

I really hope you're right, as that's when my contracts run out. I have a few phones, and I'm replacing all my blackberry's with Galaxy S2's, either through Rogers or whoever has them when the time comes.

Re: Samsung Galaxy S2

Vgrove
I've Been Here Awhile

"Rogers Reps avoiding this thread like the plague.  I hope someone gets fired over this fiasco."

 

There is another Galaxy S2 thread that Gina from Rogers was replying to.  However, the replies where just trying to contain the spread of people complaining about Rogers not getting the S2.

 

Rogers than locked the thread so that no one else can respond.

 

Rogers and their reps here and on the phone are useless and pay no attention to what their customers want.  They tell them what they want and then disappear.

 

Just look at their newest offering of phones.  They are all phones that nobody wants (Evo 3D / Optimus 3D) or phones that are behind in specs (Galaxy Infuse).

Re: Samsung Galaxy S2

KWUser
I'm a Reliable Contributor

I don't understand why my connect was deleted. I simply said I don't think I could buy an Android because I would have to wait on the carriers for OS upgrades. This is simply a fact. iOS updates are available through Apple without having to wait on anyone else. What about that comment made it a target for deletion?

Re: Samsung Galaxy S2

Melly
I Plan to Stick Around

@Vgrove wrote:

Rogers and their reps here and on the phone are useless and pay no attention to what their customers want.  They tell them what they want and then disappear.


Well...while the "Rogers people" here on the forum may represent Rogers, they're also just technically forum Administrators to answer questions to the best of their ability. This isn't a customer service forum so you can't really expect them to make life-changing differences every time someone comes on here and makes a vast complaint directly at the company 😜

 

Re: Samsung Galaxy S2

Melly
I Plan to Stick Around

@Petey1013 wrote:

Rogers Reps avoiding this thread like the plague.  I hope someone gets fired over this fiasco.


Why on earth would you wish something like that on someone o.O

 

What fiasco? the possiblity of your carrier not carrying your precious S2? I'm upset at the lack of their Android lineup as well but seriously? 

Re: Samsung Galaxy S2

btuey
I've Been Here Awhile

VGrove: just to let you know man, not only am I a customer, but I am also a Rogers employee. So we are not all being absent from these threads

Re: Samsung Galaxy S2

btuey
I've Been Here Awhile

Melly: I agree with you 100%. I have been really disappointed with the phones we have been picking up lately. I was hoping we would have tried harder to get the S2 for its launch in Canada. However, there is still hopethat Rogers will carry it in the near future. I kind of reservin judgement on the Evo 3D for the time being. I know HTCs track record has been knda sketchy but I won't say a phone is garbage until I haveactually tried using t first.

Re: Samsung Galaxy S2

volan
I've Been Around

A couple of weeks ago I was in a Roges store and the rep said they were expecting the s2 at the end of July, well now it's the end of July and no S2.

 

It seems to me that rogers is only intrested in gimmicky phones (3D) or lower-end phones.  In the last few months several really good phones have been released and they've all gone to Bell, Rogers doesn't seem to be able to compete.  Not sure what they're thinking but my contract is up and I was willing to sign up for another 3 years with a good deal on an S2 but with the competition now offering wireless rates that you really have to consider (Mobilicity, Wind, etc). 

 

I've been with Rogers since they were Cantel and I haven't really felt a need to switch but I'm seriously considering it now.

Re: Samsung Galaxy S2

greco
I've Been Around

You guys forget that there are exclusivity deals in place that don't allow a carrier to carry  another carrier's phone for tha limited time. Just like Rogers got the exclusivity on the iPhone, then a few months later it was being offered by Fido, and Telus. 

 

Same rules apply here. Bell got the G2 exclusivity deal so for a few months they will be the only ones selling it, just to get an advance in the market place for the phone. After a few months maybe in septembre Rogers will offer the G2.

Re: Samsung Galaxy S2

Vgrove
I've Been Here Awhile

btuey:  It is unfortunate that there isn't more like you, who actually join discussions and give hope to those using your services.

 

Maybe it's time Rogers really looked at how their employees are helping.  I can't tell you the frustration I have had with Rogers people saying "that's just the way it is, nothing can be done", only  to find out that if I call Bell, they say that they can do it.  Then I tell Rogers I'm leaving, and magically, it can be done.

 

I find too many times (and I have seen it in these forums), Rogers tends to run their systems (forums, call centers) as dictatorships.  They say what is what, and that is it, and don't offer any type of help or middle ground.

 

Sorry, I'm getting off topic here on a rant.

 

I've heard rumours about the S2 coming to Rogers as well, but only after the Iphone (due to the exclusivity agreement thing).  It's just too bad that Rogers is limiting themselves simply because of an Iphone that has not even come out yet.

It just seems like the people who are in charge of deciding which phones to get are far out of touch with what their customers actually want.

Re: Samsung Galaxy S2

ee
I've Been Here Awhile

I heard from a Rogers Rep that Bell has a 90 day exclusivity on this phone and that they should expect to have it by September. Take that with a grain of salt as I'm sure his information came from a site similar to this.

Re: Samsung Galaxy S2

DSchragg
I've Been Here Awhile

Spoke witha  Rogers rep today who confirmed that the S2 would be available ONLY after the iPhone5. Basically he told me that if Rogers wants the iPhone5 they have to play by Apple's rules, and therefor are not allowed to release any new devices within a certain period of the still unconfirmed launch date.

 

So everyone out there wanting a new phone from Rogers you can thank Apple for putting a long wait on us.......

Re: Samsung Galaxy S2

dtsean
I've Been Here Awhile

very interesting to read what everyone is thinking... i do not believe that there was any exclusivity signed against rogers. I believe we should be more careful on accepting the truth of what the customer agent from Rogers Customer Relations tells you.

 

I had couple encounters with Rogers Customer Agent from Customer Relations telling me lies. It is recorded and i have the interaction ID.

1. the customer rep told me that Rogers has the SGS2 and referred to Samsung Galaxy Infuse 4G. I had to explain the difference and she still insisted that the Infuse 4G was the SGS2. 

2. after this i called again and asked if i can get a hardware upgrade to Infuse 4G, and the customer agent apologized and told me that it is not available. It had been delayed and won't be out until September. This was after the official  launch of Samsung Galaxy Infuse 4G from Rogers, and i personally saw one, the day before. 

 

Considering these two encounters, i believe the customer agents are just not trained properly and they tell the customers something that is not yet proven.

 

Dear friends, please use your discretion on accepting what is true and what is not. Please do not quote the customer reps, as if it is the truth, because many times they are simply wrong. that is all. I am hopeful that other carriers will carry better phones very soon. Telus is bringing in a variant of Samsung Galaxy S2 called Hercules. It has just been release in mobile syrup. Good luck with you all. I am totally bound with Rogers right now. They are asking me to pay nearly $500 to terminate the contract. so i guess i'm gonna stick around with rogers for a bit.... just for a bit!

 

 

Dear Rogers Agent

If you are reading this, please realize the fact that your customers are smarter than your customer agents, and tell them to stop lie about what you have and what you don't have. Should you need background information, you can easily find out my customer information through my profile. The interactions should have been recorded and hence you can tell i'm not lying. Have great day!

Re: Samsung Galaxy S2

Arkham
I Plan to Stick Around

dtsean wrote:Telus is bringing in a variant of Samsung Galaxy S2 called Hercules. It has just been release in mobile syrup.
The Hercules is most likely going with a Qualcomm chip not Exynos, and may or may not be as powerful.  It is apparently spec'd to have a bigger screen, but the overall rounded "Nexus" look doesn't appeal to me.   So far it's looking more like an also-ran and I don't want to have to settle for anything less than the GSII.
Now... If we see a Nexus Prime anytime soon, I might have to take a step back for a better look at the situation.  That thing sounds killer.

Re: Samsung Galaxy S2

jckelly
I Plan to Stick Around

It would be oh so nice if once, just once, Rogers could be first with a decent phone.  Why on earth would Rogers agree to p*ss off one group of their customers in order to placate another?  Those of us who are clamouring for the Samsung Galaxy II S are hardly going to settle for an iPhone and it's equally unlikely that the sheep who hang on Steve's every word would be interested in a phone, no matter the capabilities, that lacked the half-eaten fruit logo.  The groups are mutually exclusive so it makes no point to tie the release of one product to the release of the other.

 

Now, if Rogers has just gotten beaten by better negotiators at their competitors, that's another matter.  One wonders how they can lose every time though.  Surely the law of averages has to be on their side eventually?  Or are they truly inept?

 

Or, maybe, hopefully, we're going to get the rumoured, upgraded, SG2S with the QWERTY keyboard. Or even a Motorola Droid 3 with proper docking stations for desk and car?

 

Give us some hope, Rogers,  that you'll eventually bring to market a phone that hasn't already been surpassed by all your competitors. I switched from Bell in 1991 and have 5 phones with you but right now I'm sorely tempted to move back.

Re: Samsung Galaxy S2

Mathieu
I'm a Trusted Contributor

Being first isn't always a good thing.

Samsung is well known to rush the product release even if the software is not ready and they did it again with the Galaxy S II.

More than 3 months after the release, there are still a couple of known issues on the Samsung Galaxy S II.

Some of these issues are killing the battery life (CPU always at 10% while sleeping)...

 

I don't think Rogers is saying no to the Samsung Galaxy S II because they have the iPhone.

 

The Galaxy S I series was available with pretty much all carriers in Canada so there is still a great chance that the Galaxy S II comes to Rogers.

 

If not, they are better phones than the Galaxy S II out there.

Phones with an Android build that actually works.

Re: Samsung Galaxy S2

klight
I've Been Around

I am in the Info tech industry.

Three guys in the next cubicle just go the S2 and it is very kewl.

All the rest of us are suffering from phone lust......

Re: Samsung Galaxy S2

jckelly
I Plan to Stick Around

Yep... and today Bell has a 4 page spread in the Star where they are advertising their four, count 'em FOUR, dual core "superphones" which would appear to be the top of the line from Samsung, HTC, and Motorola. Meanwhile, over here at Rogers, we get to choose the top of the line from only... well... NOBODY.

Re: Samsung Galaxy S2

Mathieu
I'm a Trusted Contributor
These 4 smartphones from Bell will work perfectly on Rogers 3G network once unlocked.

If you really like one of them, but it, unlock it, put your Rogers SIM card in it and use it.

Re: Samsung Galaxy S2

jckelly
I Plan to Stick Around

 


@Mathieu wrote:
These 4 smartphones from Bell will work perfectly on Rogers 3G network once unlocked.

If you really like one of them, but it, unlock it, put your Rogers SIM card in it and use it.
As I know from experience, they don't work "perfectly".  In addition to the crap that Rogers adds to phones (i.e. plastering their name EVERYWHERE**) they do actually add some things that are useful such as name display.  When you purchase an unlocked phone (in my case a Nexus One and, previously, an HTC Tytn II) even if you subscribe to name display you only get the number of the caller.  Yes, I know you can add an app to help with that but I haven't found one yet that really works well.  In fairness, they CAN'T work as well as the network service.
No, the real answer if for Rogers to get off the pot and give us some selection.  I can't understand why the competition gets all the good phones and Rogers gets none.  Have they p*issed off the manufacturers as much as they have their customers?
** I once was looking at someone's phone and between the contents of the screen and the chassis of the phone it said "Rogers" FOUR times. The actual manufacturer's name was not immediately visible at all.