My phone bill showing heavy Data usage e.g.
Jan-2013 is 16 GB
Feb- 2013 is 24 GB
from Aug-2012 to Dec-2012 , I just used 23 MB - 75 MB/ Month.
I am not sure WHY i am getting this Heavy Data usage while Nothing has changed in my phone since then, No new app installed.
i have Wi-fi at my home and office.
Two months ago my phone started to heat up and battery was draining quickly, with in few minuts
i know there is something wrong with my phone..
I called Rogers , and they said they can NOT do anything as it shows the data usage..
then i searched forums and figured that i am not the only one in this CRAP.
Samsun Galaxy S2 all over the world has this issue. but people sitting at Rogers don't want to accept this !!
If Rogers do not take care of this , i will calcel both my phone lines with them
Any one has any solution, or faced similar problem with Rogers ? Please help.. thanks
Thanks for your reply. i spoke to a CSR and he said he could do only CAD 50 refund.
i will speak to a manager .. and see if they can do anything.
but , do you know does this happen, ? why my phone was getting overheated and using exessive data usage.
for example on one day it used more than 5 GB
please let me know if you know anything about this issue .
I have had this problem on occasion. It seems that the phone will get stuck in a loop almost randomly.
I have found that by simply powering off the phone then restarting it usually fixed the issue. Just press and hold the Power Button until a shutdown dialog appears or the phone turns off. Then press it again to reboot.
Also I normally leave the data radio off when I am not directly using it (getting information from the internet updating status etc.).
This way if WiFi is available it will use that. It uses far less power than the cellular data radio.
This way you are always in control of what data source you are using.
Be sure to update the firmware as well. I have found the phone to be far more reliable and useful with Android version 4.1.2 Jelly Bean. I used Samsung Kies to do this. ( http://www.samsung.com/ca/support/usefulsoftware/KIES/JSP ) Kies.
Also turning off both data radios (WiFi and Cellular) will cause whatever programs that are trying to access data to report a loss of connection. This could be a good way to figure out if there is an app trying to use data that you are unaware of.
Hope you figure it out.
hi, did you find out what was causing the heavy data use problem? I've had high usage the last two months please let me know what the problem was and how you corrected it.