Samsung Galaxy Note not saving APN settings

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I've Been Around
Posts: 1

Samsung Galaxy Note not saving APN settings

My employer pays for my phone usage while I am on the road.  I love my phone and didn't want to change providers and be locked into another contract so we came up with a novel idea of using "pay as you go" while I travel.

 

I use a Petro Canada Mobility sim pay as you go. They are a reseller of Rogers so when I pop in the sim, everything works without unlocking the phone.

I went through and set the phone so that is uses gsm/wcdma bands only - no LTE as it isn't available in my province as of yet. I set up Petro Canada's APN settings and save. I restart the phone and the phone automatically defaults back to Rogers APN settings. The APN that I created is gone - *poof* I can't count how many times in the last 24 hours I have reset the settings in this phone

What the heck am I missing here cause I can't figure it out. Why won't it save my APN settings?

 

****Edited Labels****

Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: Samsung Galaxy Note not saving APN settings

Hello kmacsouris,

 

You would need to reach out to the provider for assistance with configurations Smiley Sad  Resellers may use the same network however settings may differSmiley Sad

 

Thanks,

 

RogersAndrewNP