Im in the same situation as the poster above me. The tool they use for clients who wish to keep their plan does not have the phone registered in the system so they told me to call back or wait till tomorrow. Seven hells.
same here.... fakkk
i called retentions they gave me an additional $50 flex tab.. so thats a total of $100 off..
this is a MAJOR MAJOR FAIL!!! i hope samsung nails them with a fine!
if this happened with the iphone 6 launch oh man!!! what a WASTE of time!!!!!! my whole morning is shot!
Their IT is probably outsourced to India and they wait until last minute to do anything.