Samsung GS2 LTE unable to receive some calls

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Achilles
I'm a Reliable Contributor
Posts: 219

Samsung GS2 LTE unable to receive some calls

Hello everyone,

 

I just got my first Android phone from Rogers a while ago and I have noticed I am unable to receive calls from undisclosed/unknown/blocked numbers. To call my mobile from my home phone I have to dial *82 (604) XXX-XXXX otherwise if I dial (604) XXX-XXXX I get my voicemail. Any thoughts/suggestions?

 

Thank you!

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung GS2 LTE unable to receive some calls

Your welcome :). Yea if you uncheck it, it should work fine. If not then Call Rogers & see what the problem is.

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung GS2 LTE unable to receive some calls

Are you sure there is no block feature on your account that does not allow any unknown or private numbers to go threw? Do you have Call manager activated to block those calls?
Achilles
I'm a Reliable Contributor
Posts: 219

Re: Samsung GS2 LTE unable to receive some calls

Hmmm, I know the SGS2 LTE has an auto reject feature and it's off but there's also an "Unknown numbers" box that you can (un)check...I guess I'll have to call my mobile a few times from my home phone...otherwise I can always call Rogers. My home number is set to be private when I call anyone but *82 makes my number visible. Thanks for your reply!

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Samsung GS2 LTE unable to receive some calls

Your welcome :). Yea if you uncheck it, it should work fine. If not then Call Rogers & see what the problem is.

View solution in original post

jwahkan
I've Been Here Awhile
Posts: 4

Re: Samsung GS2 LTE unable to receive some calls

Are you using the LTE network?  I've noticed that you cannot receive calls properly when on it.  Switch back to HSPA/GSM auto and give it another try.

 

Cheers.

Achilles
I'm a Reliable Contributor
Posts: 219

Re: Samsung GS2 LTE unable to receive some calls


@jwahkan wrote:

Are you using the LTE network?  I've noticed that you cannot receive calls properly when on it.  Switch back to HSPA/GSM auto and give it another try.

 

Cheers.


Hi,

 

Yes, it seems when my phone is connected to LTE all my calls go to voicemail. I see there's another huge thread about this issue.