Samsung Captivate Random Shutdown

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kescat26
I've Been Around
Posts: 1

Re: Samsung Captivate Random Shutdown

My bf has the same issue with the shutdown, but it only started yesterday(two weeks after we got the phone). His IMEI number is not part of that group but he has the issue. Would a new phone have the same problem?

hemlock_0
I Plan to Stick Around
Posts: 20

Re: Samsung Captivate Random Shutdown

Given that Rogers is sending out refurb units that apparently have problems, I'd assume that any phone that has the shutdown issue will continue to do so and is valid for return, regardless of the IMEI.  My understanding is that you will get a replacement phone if:

 

a) you report the shutdown issue

b) your IMEI shows as under warranty

 

My research and experience tells me that to be certain you won't have the issue going forward, you must be running the Rogers 2.2 firmware.  Samsung told me over the phone that they addressed the issue in that update, but I still had the issue running 2.2 with a bad phone.  It seems the only way to be sure is to get a new phone, run 2.2, get a full charge, unplug, and wait.  If you still have issues, get a new phone...until you don't have issues anymore.

xtracrispy69
I Plan to Stick Around
Posts: 13

Re: Samsung Captivate Random Shutdown

from what i've noticed the Samsung 2.2 that came out days before the rogers one seems to run a bit smoother. Anyone notice any home screen lag with their 2.2?

Senseless
I Plan to Stick Around
Posts: 22

Re: Samsung Captivate Random Shutdown

For my experience, I too got a refurbished phone.  I have to say, I was abit disappointed at first, but I decided to give it a shot.  The phone appears to be in mint condition anyways.

 

The refurb phone came with just the phone and the power chord.  Upon receiving the phone, I immediately charged the phone to full battery.  I then turned on the phone and set up everything.  Anyways, the phone comes with Android 2.1.  I updated the phone to Froyo 2.2, and everything runs smoothly.

 

I have been using the new phone now for approximately 2 weeks with no real issues.  I am so far pleased with the "new" phone.  So even though I am disappointed that the phone is not new, I am glad the phone is working and looking like new.  So all in all, I am please with the process.

hemlock_0
I Plan to Stick Around
Posts: 20

Re: Samsung Captivate Random Shutdown

That's pretty much my experience, too.  The original phone went back and the refurb has never shut off on me and I have never run Captivate Keep Alive on the refurb phone.  It looked new, and it works.  The battery life is actually a bit better too, but I think that's just a product of not having CKA running.

AngelsKiss
I Plan to Stick Around
Posts: 48

Re: Samsung Captivate Random Shutdown

I wish I could say that the refurshish is working ok. Rogers replaced my other Android phone with a Captivate after a lot of trouble going back and forth tryng to get some resolution. I got a refurshied Captivate with 2.2 but it is shutting down.

 

I am disappointed with Rogers given all the challenges I had with my previous phone. Now I am going to have to call them again which I don't like doing but I can't afford to have my phone shutting down since I rely on it a lot for work purposes.

hogger_jeff
I Plan to Stick Around
Posts: 32

Re: Samsung Captivate Random Shutdown

I have the AT&T version of the Captivate (i897) and have this problem as well.  For those who have not tried it, the Captivate Keep Alive app does the job.  Do some experimenting with it as different phones shut down until different battery levels are reached.  Mine, for example, will do the shut down thing until the battery has less than 60% left.  Others will stop when battery life hits 95%.  You want to experiment with your phone, because this app WILL drain your battery faster (like we need that).  Hope this helps.

 

Jeff