STAY AWAY from Rogers for ONLINE GAMING

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Resident Expert
Resident Expert
Posts: 6,294

Re: STAY AWAY from Rogers for ONLINE GAMING

Can you indicate what modem you have and where you are located.  When I ping google.com I end up with a differen IP address for google and the ping check runs without any issue.

 

Can you also indicate whether you are connecting via wired or wireless, and if you use both, do you have the same issue with both of them?



I Plan to Stick Around
Posts: 10

Re: STAY AWAY from Rogers for ONLINE GAMING

My modem is:

CGN3ROG - http://www.hitron-americas.com/products/cgn3/

 

I am located at Dufferin and Dundas, Toronto.

 

I am using Wireless and I've tried to use wire and end up with the same results.

Resident Expert
Resident Expert
Posts: 6,294

Re: STAY AWAY from Rogers for ONLINE GAMING

Ok, so same results wired and wireless.  I'd like to have a look at your cable signal power and signal to noise ratios, just in case.  Can you go to the following page and have a look at my CGN3 Downstream and Upstream tables.  These are located on the DOCSIS WAN page of the CNG3 interface.  I'd like you to log into your CGN3 and copy the Downstream and Upstream table data and paste that data into this thread.  Don't copy the IP address and other data that sits above the Downstream table, just the tables themselves.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/176...

 

 Edit:  There is always the possibility that the path from where you are to the game servers have problems at one or more nodes where there is an interface between companies.  If you run a tracert down to the game server you might see that in the results.



I Plan to Stick Around
Posts: 10

Re: STAY AWAY from Rogers for ONLINE GAMING

Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 609000000 256QAM 2.500 38.605 28 2 591000000 256QAM 2.100 38.983 25 3 597000000 256QAM 2.000 38.983 26 4 603000000 256QAM 2.400 38.983 27 5 615000000 256QAM 2.800 38.605 29 6 621000000 256QAM 3.100 38.605 30 7 633000000 256QAM 2.600 38.605 31 8 639000000 256QAM 2.200 38.605 32 9 645000000 256QAM 2.400 38.605 33 10 651000000 256QAM 2.400 38.983 34 11 657000000 256QAM 2.700 38.605 35 12 663000000 256QAM 2.900 38.605 36 13 669000000 256QAM 2.500 38.983 37 14 675000000 256QAM 2.600 38.605 38 15 681000000 256QAM 1.900 38.605 39 16 687000000 256QAM 2.000 38.605 40 17 693000000 256QAM 2.200 38.605 41 18 699000000 256QAM 2.400 37.636 42 19 705000000 256QAM 2.500 38.605 43 20 711000000 256QAM 2.500 37.636 44

 

 

Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 30596000 6400000 ATDMA 42.250 2 2 23700000 6400000 ATDMA 42.250 3 3 38596000 3200000 ATDMA 44.750 1

 

 

 

The gaming server is not the problem, because I ping google.com as well and I get "Request timed out" at the exatly same time ! "I ping -t on 2 different CMDs".

 

 

 

I Plan to Stick Around
Posts: 10

Re: STAY AWAY from Rogers for ONLINE GAMING

http://postimg.org/image/j7fw3leeb/

 

That image is better to see!

Resident Expert
Resident Expert
Posts: 6,294

Re: STAY AWAY from Rogers for ONLINE GAMING

Ok, your signal power on the Downstream side is a little high, sitting around 2.3 dBmV, target is 0 dbmv.  Signal to noise is good.  The Upstream is also a little high, averaging around 43dBmV, target is approx 37 to 40.  So in both cases well within specs, nothing to worry about. 

 

As I indicated above, the issue could be at any company along the way to the server, and it may not matter if its a game server or google.  The only way to have a look at that is to run a trace down to the server, and google.com to see what the results are.  Here is an example of a trace to google.com

 

tracert www.google.com

Tracing route to www.google.com [74.125.226.148]
over a maximum of 30 hops:

  1      5 ms     9 ms     9 ms  INTEL_CE_LINUX [10.0.0.1]
  2    19 ms    19 ms    19 ms  INTEL_CE_LINUX [7.11.164.173]
  3    29 ms    29 ms    19 ms  INTEL_CE_LINUX [24.156.158.89]
  4    28 ms    29 ms    29 ms  so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.185.82.125]
  5     *           29 ms    29 ms  INTEL_CE_LINUX [209.148.224.254]
  6    16 ms    29 ms    29 ms  INTEL_CE_LINUX [72.14.222.87]
  7    30 ms   107 ms    29 ms  INTEL_CE_LINUX [209.85.255.232]
  8    28 ms    30 ms    29 ms  INTEL_CE_LINUX [209.85.250.7]
  9    29 ms    23 ms    25 ms  yyz08s14-in-f20.1e100.net [74.125.226.148]

Trace complete.

 

There are a couple of points here.  If I ping the CGN3 I'll typically see anything from 1 to 10 ms, averaging around 4/5 ms.  So, to begin with, there is an issue with the CGN3 itself.  Hopefully the next firmware version will correct that.

 

Secondly, if you look at the trace, hop #7 returns a rather large time.  Thats actually a google address, which is rather interesting.

 

So, my question is, what do your results show?  if you bring up a command prompt and run    tracert www.google.com  it might start to show where the some of the problems are coming up.  If you select the command prompt symbol at the upper left of the command prompt window, there is a drop down menu you can use to select the window contents and then to copy it.  From there you can paste it anywhere, and not have to use an image.



Resident Expert
Resident Expert
Posts: 6,294

Re: STAY AWAY from Rogers for ONLINE GAMING

Here is a trace to what is supposed to be the League of Legends server:

 

tracert 95.172.65.76

Tracing route to INTEL_CE_LINUX [95.172.65.76]
over a maximum of 30 hops:

  1        5 ms       3 ms       8 ms  INTEL_CE_LINUX [10.0.0.1]
  2      10 ms       9 ms     10 ms  INTEL_CE_LINUX [7.11.164.173]
  3      23 ms     19 ms     19 ms  INTEL_CE_LINUX [24.156.158.89]
  4      23 ms     46 ms     16 ms  so-4-0-0.gw02.ym.phub.net.cable.rogers.com

                                                                                            [66.185.82.125]
  5      26 ms     29 ms     29 ms  INTEL_CE_LINUX [209.148.224.254]
  6      24 ms     29 ms     29 ms  ae53.edge1.Toronto2.Level3.net [4.31.208.129]
  7      29 ms     37 ms     25 ms  toro-b1-link.telia.net [62.115.41.181]
  8      40 ms     44 ms     47 ms  nyk-bb2-link.telia.net [62.115.141.194]
  9    136 ms   141 ms   139 ms  ffm-bb2-link.telia.net [213.155.131.150]
 10   138 ms   139 ms   135 ms  ffm-b11-link.telia.net [62.115.138.17]
 11   129 ms   143 ms   141 ms  internap-ic-305857-ffm-b11.c.telia.net [62.115.41.206]
 12   138 ms   139 ms   139 ms  border1.t7-1-bbnet1.fra002.pnap.net [95.172.67.1]
 13   138 ms   144 ms   136 ms  INTEL_CE_LINUX [95.172.65.76]

Trace complete.

 

Note the big jump in time at hop #9 which is a TeliaSonera AB to TeliaSonera AB connection.



I Plan to Stick Around
Posts: 10

Re: STAY AWAY from Rogers for ONLINE GAMING

Hello!

 

Here is my tracert to www.google.com

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Slipmp>tracert www.google.com

Tracing route to www.google.com [74.125.226.114]
over a maximum of 30 hops:

1 4 ms 11 ms 8 ms INTEL_CE_LINUX [192.168.0.1]
2 30 ms 19 ms 22 ms INTEL_CE_LINUX [7.11.160.53]
3 30 ms 18 ms 29 ms INTEL_CE_LINUX [209.148.244.65]
4 13 ms 29 ms 31 ms INTEL_CE_LINUX [69.63.249.229]
5 19 ms 29 ms 29 ms INTEL_CE_LINUX [209.148.224.246]
6 14 ms 22 ms 19 ms INTEL_CE_LINUX [72.14.222.87]
7 27 ms 28 ms 29 ms INTEL_CE_LINUX [216.239.47.114]
8 17 ms 28 ms 30 ms INTEL_CE_LINUX [209.85.250.207]
9 14 ms 12 ms 20 ms yyz08s13-in-f18.1e100.net [74.125.226.114]

Trace complete.

C:\Users\Slipmp>

 

 

 

Resident Expert
Resident Expert
Posts: 6,294

Re: STAY AWAY from Rogers for ONLINE GAMING

That is a clean trace without any unusually high return times.  The jump from your router to the Rogers server is a little high which makes me wonder if you are in an appartment building?  I also wonder what a trace would look like to a Canadian server.  Looking at the League of Legends site, there are pages upon pages of complaints regarding disconnects from the game.  My guess is that this appears to be an ongoing problem that is going to take a long time to sort out.  That doesn't explain the poor ping results that you had with google, but the trace at this point looks good.  Possibly Gdkitty might have some other ideas on this one.

 

 

http://forums.na.leagueoflegends.com/board/showthread.php?t=4802079&page=148



Resident Expert
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Posts: 14,029

Re: STAY AWAY from Rogers for ONLINE GAMING

ARe you able to do a pathping to the LoL server?

I think it might give a bit of a clearer picture.

 

My GUESS.. is that there is packet loss.. somwhere along the above.net nodes..

Some of the major peering partners around the world.. have been having issues, where their routing is actually hitting CAPACITY with the way that most places have their networ/equipment setup.. they litteraly can not route any more information. (its a mix of programming, and hardware layout... a change in hardware layout, can TEMP releive this).

This has happened with some of the major partners like above.net, level3, etc.

 

Its something OUTSIDE of rogers.. but along the pat from them, to the end source.

 

Another provider.. MIGHT be better, if they go through a different partner/node.. but no guarantees... often they have a fairly similar path, once they hit the US side.